WEBFLEET Software

4.40 / 5 (30)

About WEBFLEET


WEBFLEET is a cloud-based fleet management solution. Key features include applications for GPS tracking, dispatch and scheduling and fleet maintenance.

WEBFLEET allows users to track the locations of all of their vehicles. Vehicles and their locations are viewable in real-time, on street-level maps on a mobile device. It lets users decide which employees, clients, subcontractors and partners have access to individual vehicle or vehicle group information.

WEBFLEET tracks when drivers begin work, when they take breaks and when they finish jobs. Driver mileage can be tracked by day, week, month or year. Driving time can be logged as either billable time or waiting time, depending on whether businesses are in the service sector or the transport sector.

WEBFLEET is priced per user per month. Mobile apps are available for Android and iOS. It is offered worldwide. Support is offered via knowledge base and phone.



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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic)

30 Reviews of WEBFLEET

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(21)

4 stars

(5)

3 stars

(1)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 30 reviews

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October 2016

Luke from HVAC in Maryland

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

October 2016

Would not buy again.

Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need.

Pros

Driver safety info.

Cons

Too complicated, difficult to setup. Unable to create the custom reports that we really need and used to review on a daily and weekly basis. It's more difficult to drill down and see basic information, routes etc. All users in my office complain about this software system and do not like it. Frequent hardware and installation issues, and the local service rep is awful.

June 2018

David from Merrill's Auto Body & Towing

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Ah-mazing! TomTom really takes the cake when it comes to GPS and vehicle tracking systems!

Amazing & user friendly all around! A necessity for any transport related business!

Pros

The software is a HUGE asset to any transportation business! Personally I work in the towing world and this has helped beyond my expectations. It also integrates with my current dispatching system which is more than i could ask for!

Cons

Nothing comes to mind when i hear "con". The support alone makes this system unbeatable! If anyone can find a con in this software, i'd love to meet em!

Response from TomTom Telematics of TomTom Telematics

Replied June 2018

David, Thank you for sharing your experience we love to hear from our customers!

May 2017

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

May 2017

Fantastic product BUJT with really pathetic support lacking knowledge about its own product

Pros

Overall the product does exactly what it says it does - track your vehicles. In addition to that it is one of the few products that based on tracking of over 20,000 km when I look at the Tom Tom software odometer reading of any of my vehicles it is usually 50 km or less than the actual reading of the vehicle. If you know anything about GPS software packages that's impressive and it also means that the inbuilt service reminders of any type can also be trusted without question. Powerful stuff.

Cons

Tom Tom would have to have one of the most rediculously poor support systems of any company that I have ever been involved with. In fact worse than an Australian Telco and thats saying something. Not only are they slow in their responses often taking several days, but they are often wrong too. Sadly bad enough to bring their overall rating down to below average.

October 2014

Mike from AM/PM DOOR INC.

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

October 2014

Pros and Cons

Pros: The Tom Tom WebFleet is a good product. It allows us to dispatch jobs and monitor our technicians effectively for the most part. The customer service is helpful and responsive. Cons: We purchased the WebFleet service on the basis that they work hand in hand with Wintac ( Our service / dispatch software ) and that the two have been integrated. Partially true. The first year worked great, but then Webfleet changed. Now I can't dispatch a job if there is a # sign anywhere in my work order. If I do, I then have to shut down our Wintac and reboot it. WebFleet will attempt to direct the technicians to the wrong location and even other states back east ( We are in California ) if there are any street abbreviations, such as ST. , Ave, Blvd, etc.... Every morning I have to go thru each work order and make sure that there are no # signs or street abbreviations before dispatching them. Very frustrating and time consuming when you have a data base of over 40,000 customers.

September 2014

Marlo from Liberty Ride LLC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2014

Best Customer Service in Show

As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard!

May 2018

Austen from Logan's Logs

Review Source: GetApp


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

May 2018

Back Up Does Not Exist Do Not Waste Your Time

Pros

Good system when it works, but when it goes wrong, you have to pay to fix TomTomTelematics devices that are rented from them?

Cons

No back up. if anything goes wrong you are on your own, I have only had a problem with 1 unit out of 4 so far, 2 people at TomTom customer support said we have to pay to fix the issue although we rent the units?
Don't think so!!
Have just cancelled the 4 units, not clever Tom Tom!!!

February 2017

Roselie from Abuelito Cheese, Inc.

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

My team and I are very happy with Webfleet services

Pros

Very professional, prices are very reasonable and if you need any assistance with the system you are working with there is always someone ready to help you out.

Cons

If you purchase the GPS tracking system there is only a 1 year warranty, it should be longer period for warranty

March 2018

Courtney from JLBJ Septic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Good Experience

Pros

It is very easy for my non tech savvy drivers to use. The directions are typically fairly accurate.

Cons

The only think that I would change is how they update. Bringing in the 6 or 7 that we use and updating them 1 by 1 on my computer can be challenging.

January 2017

Chris from L & O Meats Ltd

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2017

Rubbish Service & back up

Your service is rubbish and dishonest. You take money from this company every month and we cannot use the service, do not have a contact point and any attempt to get this sorted out is useless. Your accounts just keep taking money even though they know we cannot access the service & do not have any use whatsoever from the setup. I would not recommend anyone to use you because you are just rubbish. I really wish this could be seen by anyone even thinking of going with you but of course, it won't be. you will look and that will be that. You are a dishonest company and you take money under false pretense. I wish we had never got involved with you I am disgusted every time your invoice drops on the mat it makes me madder every time I see it.

Pros

I don't like anything about your set up

Cons

I don't like anything about your setup

Response from TomTom Telematics of TomTom Telematics

Replied August 2017

Thanks for the review Ellen! As you are still learning please let our support team or account manager know if you have any questions and we'd be happy help!

September 2014

Don from Troy Auto Care

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2014

Anyone in Tow Business "Needs this System"

I use to have Tele Trac and I was extreamly disappointed with the system and the customer service, I went to the Las Vegas Tow Show I attended a class put on by Tom Tom the Towing Rep is Ty Lambert after seeing his demo and what Tom Tom has to offer I was sold!! I ordered my units from Linc Track, The units were very easy to install and the system is awesome, The alerts the real time tracking, the sending calls to my drivers, tracking of idle time, pto tracking, and much more. Anyone in the Tow Business need's this system......... It's worth the investment

July 2014

Jay from Island Energy, Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2014

A great product for monitoring your fleet!

Pros: Overall this product has really helped us to usher our business into the 21st century. It has elevated our ability to communicate with our drivers in real time, to avoid issues linked with CB communications, and to allow us to meet our customer's needs in an efficient manner. Cons: There haven't been any issues with the product, but one time we left a message for customer service and did not receive a response. However, overall we are very pleased with TomTom WEBFLEET, and we would recommend it to any business looking for GPS technology.

September 2015

paul from auto collision towing

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2015

very quick and easy,keeps us organized and on the go

had an older tracking system that had problems,tom tom and on point got us up and running and we cant do without it.anyone in the tow business really should look at this system,texting and talking on the phone are a bad idea and this solves both those problems,also the navigation and dispatching saves a ton of time and fuel.everyone at tom tom and onpoint are helpful and easy to reach.with my old system you were very lucky to get a call back at all!best money i,ve spent on a system ever!

July 2014

Alan from LSR

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2014

Straight forward and easy to use

We installed the TomTom Webfleet system at the request of our client in order to meet requirements for vehicle tracking, driver feedback, two way messaging and GPS routing. The TomTom system meets these requirements in a straightforward and intuitive system. Both field employees and program administrators find the system to be a vital tool in day to day operations. Customer Service from TomTom is outstanding...prompt response and ample assistance at every phase.

September 2014

Stephen from Towne Park Transportation

Review Source: Capterra


Ease-of-use

5.0

Customer support