About JotForm

JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to t...


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Supported Operating System(s):

Web browser (OS agnostic)

463 Reviews of JotForm

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(311)

311

4 stars

(122)

122

3 stars

(18)

18

2 stars

(4)

4

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 463 results

December 2019

Antony from Lidistat67 Videos

Verified Reviewer

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2019

Better than Google Forms

I used Google Forms before Jotform and the truth is that I never switched back. Jotform helped very much me and my bussines.

Pros

- Very good designed forms - Very easy to create a form - Much types to select - Cal also create a product form

Cons

I didn't had much cons but I'm gonna say some. - Takes a little more time to make a form. - I had difficulty to add a white block.

Reasons for Choosing JotForm

Jotform was the product that helped me more. It had the future to save forms responses to pdf, team create and other useful things.

January 2020

Kathleen from Leeward Community College

Verified Reviewer

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2020

Form Builder that keeps getting Better

I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!

Pros

When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons

At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Reasons for Choosing JotForm

I wanted to be able to customize my forms, have numerous collaborators, an easy graphical interface and a reasonable cost. JotForm fit the bill!

April 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

THE BEST TOOL ONLINE FORM

Experience in its use, I have 10 days, hardly ... I already have 5 forms made, very professional ...

Pros

The most important thing that I found to this platform is its easy use, intuitive, you don't require much technical knowledge, I just looking for other options, I hardly saw it, I liked it, its look, and I started to browse, make forms, etc., without any training, without watching a video, or asking for technical support. is incredible. We could also say that it has a lot of strength in its integration with other platforms, which offers robust ..

Cons

the theme is that I liked everything .. I found 6 similar apps, but I fell in love with this one, and I still can't find anything that I have to regret.

July 2017

Scott from Badge Bomb LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

July 2017

It's great, until you need support

Pros

Jotform is pretty easy to use and set up decent looking forms that you can embed. Our non technical team members have been able to use it.

Cons

Recently, we stopped receiving our forms, mysteriously. We have a paid account and I contacted support which is e-mail only. Apparently, their idea of support is blame Google and shrug it off. Through the course of 4 e-mails over 3 days, we've whitelisted their IP's in our G-suite admin settings, updated our MX records, etc. done everything they've asked over the course of 4 or 5 support requests. We've used G-Suite (Google Apps) for 8 years and never had a problem with Jotform. The messages aren't in our spam folders. Their promise to escalate the support, never materialized. Products are only as good as their support, and they basically don't have modern support standards.

February 2020

Jerry from JM Communications

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

February 2020

Easy to Use, and keep thing organized

Overall the app program is easy for any small business like to go for paperless but have limited budget. It is to go option. I recommend all my customer to use it.

Pros

Designing the form is easy and simple, and it has various options and plugin with third party service such as paypal, square up. And it has a free plan for any one want to test out.

Cons

If you want to customize the layout or design it will be hard to do. Due to it didn’t well support with customize design. you might use CSS To overwrite but wasn’t easy to overwrite.

Reasons for Choosing JotForm

Jorform has more functions support such as design, third party support