Page analytics
Supported Operating System(s):
Web browser (OS agnostic)About AnswerDash
AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q&A technology based on customer behavior on the website.
AnswerDash leverages existing content in knowledge bases and FAQs in interactions on the website, mobile application and social media channels. The solution contains advanced natural language processing algorithms that identify gaps in content management and provide suggestions to content managers regarding articles and other relevant content to add to the website. The solution’s crowdsourcing algorithm also predicts likely questions from customers based on their past experience wit...
3 Reviews of AnswerDash
Overall rating
4.67 / 5 stars
Filter reviews by:
Sort by: Most Helpful | Most Recent
February 2018
Anonymous
Verified Reviewer
Company Size: 1,001-5,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Easy to use!
This software helped me get a job so that's great.
Pros
I like its easy user interface. Navigating between windows and collaborating with your team has never been easier!
Cons
What I don't like about this software is that some of the buttons in the top right are hardly noticeable and easy to forget about.
March 2018
Darien from Parks Motors
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Answer Dash Review
Pros
Reliable Efficient Time manageable Easy to use for anybody multi language capabilities unlimited questions and answers
Cons
Not really in cons to point out the only thing would maybe be that there isn't a set price. Prices are quoted.
January 2018
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
January 2018
Great self-serve support option
This software reduces our overall support traffic because it puts answers to FAQs right in front of them at the moment they're looking for it. That alone has made this incredibly valuable.
Pros
I love that this provides a better format for our customers to use our knowledge base - it puts it right where they need it most versus a separate site that has to be opened alongside our product.
Cons
Analytics are cool, but not exactly enlightening in terms of action steps I can take to ensure that people are using the tool as much as possible. I just sort of stare at the graphs and wonder what I should be doing to improve our overall performance.