Asset Panda has 1141 reviews and a rating of 4.64 / 5 vs Zendesk which has 2532 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Zendesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.64 / 5 (1,141)

4.35 / 5 (2,532)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

February 25, 2021

March 30, 2021

Pros/Cons

Pros
great configuration and super easy to customise
Excellent features and easy to use. Mobile phone app is very good.

Cons
At the time the AD integration wasn't live and we had to duplicate our data entry efforts. That's now been resolved.
The only con is how the software is difficult right out of the box. It's extremely powerful so it does take a little bit of time to get used to it.

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Pros
The interface and side menus are great and the easy of use.
Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

Cons
The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.
Background workflow good but still not as flexible as others, Salesforce service cloud for example.

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Pricing

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