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Web browser (OS agnostic)About AzureDesk
AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.
AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.
The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, J...
48 Reviews of AzureDesk
Average User Ratings
Overall
4.52 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2019
Mark from Signs Express Ltd
Verified Reviewer
Company Size: 201-500 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
Azure Desk
Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.
Pros
Cloud based and very easy to use. Quick to setup
Cons
More features is always good but they do seem to get added once requested
July 2019
Kaitlyn from VPN Solutions
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
July 2019
VPN User Review
It keeps support tickets reasonably organized
Pros
It's more streamlined than other similar products, in my experience.
Cons
Sometimes certain tickets show up repeatedly in the "unassigned" section.
Reasons for Switching to AzureDesk
I didn't, someone else on the support team did. I'm sure he had his reasons.
April 2019
Anthony from MobiSheets
Company Size: 1 employee
Industry: Information Technology and Services
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2019
AzureDesk Product Review
Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.
Pros
Very simple to setup and use Useful Knowledge base
Cons
No manual time logging No Mobile support
July 2017
Diego from canarias.com
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2017
AzureDesk is a software that highlights by its simplicity of use.
Pros
AzureDesk is a software that highlights by its simplicity of use. After you register, you can start using the product with all its features for only a small fee per agent at month. The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there. We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.
Cons
Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.
January 2019
Michael from Signs Express Limited
Company Size: 201-500 employees
Industry: Media Production
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2019
Azure Desk
Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.
Pros
Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.
Cons
Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.
Response from AzureDesk
Replied January 2019
thank you so much
