Easy to use

Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

Pros

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Cons

I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

Easy to use

We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.

Pros

Very clear navigation, you know where to find what you are looking for

Cons

Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton

Recent Updates Diminish Value of Product Usability

The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Pros

We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Cons

The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Enables employees with a trove of knowledge

Pros

I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.

Cons

Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.

Knowledge in one place

The customer service is the best I've ever had from any company.

Pros

All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

Cons

There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.

Boomfire review

Not much

Pros

I can't say because I find the site cumbersome to use.

Cons

It is very discombobulated in terms of being able to find an item or article. Articles show up helter skelter in most cases An alphabetical listing would make much more sense. In our site, the most recent articles appear first, which is nice but a lot of what is in our Bloomfire account if for reference purposes. There should be an optional way to view articles--1) the current way things show up and 2) an alphabetized listing

Customized Customer Care

This software has grown with changes and adjustments we have to make along the way. The team we have at Bloomfire supporting our requests and walking us through what's up and coming has been nothing short of stellar. Sure we've had some glitches, but if they get wind of them they're right on it and ensuring that the adjustment is everything we were hoping. Otherwise, they're back to the drawing board to make it happen, in due time.

Pros

Bloomfire has meet every request we've asked of them. The evolution of customization they have offered us is truly above and beyond, especially during these times. Things just get better and better with time.

Cons

I think there's been some frustrations in wanting it to be an exact or close replica of what more popular search engines are within our Enterprise. It's wishful thinking, right? No. The reality is when you voice your wishes to Bloomfire they come so close you honestly wonder do they sleep?

Positive review

Pros

Bloomfire allows our teams to mine the collective knowledge of the entire company.

Cons

Overall pretty good tho’ I’m not real good at using the search function.

Blomfire Review

Very good for locating information quickly.

Pros

Ease of use and the ability to bookmark important pages

Cons

Sorting feature is somewhat confusing if you do not have the search criteria entered exactly right.

MGullatt

I use it to gather tools, resources, information to provide to my C12 members.

Pros

As a portal it contains a variety of tools and information to use in my C12 practice.

Cons

Can be difficult to find resources in searches.

The way a knowledge base should be

As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

Pros

Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

Cons

At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

A work in progress

I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way.

Pros

The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Cons

Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Good General Product

It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

Pros

The search tool, and how it brings up all related material to peruse.

Cons

Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

Overall a Good Product

Like most software, there is room for improvement but this definitely gets the job done and features a sleek, clean look that all can easily enjoy and navigate.

Pros

Easy to navigate and clean look

Cons

The search ability and lacking ability to post to different communities from one spot - having to repost the same content across several communities with different categories and tags is cumbersome. I'd like to post from one place with different selections for each community rather than 3 different posts.

We love Bloomfire from a development perspective.

We support our entire sales staff using Bloomfire with up to date product materials, case studies and great colaboration with our people in the field. We use bloomfire's api to dole out our manuals, technical data, images and more to our iOS and Adroid apps as well as all of our web sites. We put a document in one place (Bloomfire) and then serve it out to all others making BF our system of record!

Pros

Its ease of use for posting and sharing content. Its searchablility of content and the clean way it delivers the results.

Cons

The cost. It is very hard to justify to upper management that does not see the value based on the same values the dev team does. We constantly have to push back against management who wants to move towards a cheaper knowledge base system.

Great Platform, Increases Engagement and Excellent Support

We use Bloomfire as an integrated component of another system. We have seen a great level of engagement and use. Integration went smoothly, including single sign on. We're using a host of groups, some of them private and it's worked out really well. Bloomfire has even fast tracked some of our more important feature requests. There are still a few kinks to be worked out with the UX and users get confused in certain cases but overall it is simple to use and one of the best platforms we've seen when exploring the landscape of available products. Would recommend.

Pros

Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

Cons

User interface can be improved in certain cases. Users are often confused as to what groups they are posting to.

Double thumbs up!

My company uses this software across all of our key clients and we have seen excellent results. Being in a virtual environment, we strive to provide a great sense of community to the businesses that need help in understanding policies or procedures or those that need extra guidance on specific topics. We are able to create this environment using Bloomfire, thanks to the great features & functionality. We upload videos, have different series that can be quickly accessed by looking for certain tag lines and are able to use the space to recognize individuals who are excelling in their client project! We love this product and our clients do too.

Pros

The functionality and how easy it is to use on a daily basis. We are able to customize the product to fit each client's need so it can be as robust or minimalist as we need to fit their needs.

Cons

When in the administrator mode, we sometimes have trouble when doing multiple uploads and/or edits of contents. Site may freeze and causes re-work.

Good knowledge base tool

We found implementation very straightforward. We converted a trial account into a live account after about a month of experimentation. After publishing some internal standards for publishing we then started uploading documents from directory drives which made them searchable and much easier for our non-technical staff to locate.

Pros

Ease of use for end users searching for documents and for "Authors" to upload their documents.

Cons

A bit of version control on the published documents would be nice.

Bloomfire in the contact center

We use Bloomfire as an internal knowledge base for our customer support team. It's extremely effective in documenting best practices and updates. The social components make it easy for our team to create their own content and have it reviewed by leadership before publishing. It also makes it easy for to share and track readership over time. The comments capabilities allow us to track issues and opportunities over time, as well. We use the analytics as part of our monthly performance evaluation to ensure our team is participating and collaborating in an effort to stay abreast of whatever is changing week over week. As we've scaled up, Bloomfire has helped us maintain the feel of a start-up in how we publish and disseminate updates as a department.

Pros

Social components. Ease of publishing and editing.

Cons

Would love better internal SEO analytics.

Simple yet powerful tool to organise knowledge and policies

Hello, I am a team leader for a support function and added myself so far 66 articles to Bloomfire. What I like about the tool is that we can quickly lookup articles, also I can use tags and categorise to make search more efficient and adequate. What I also like is that I can combine articles in series and can easily add comments and flag articles that require reviewing. Also another positive thing is that when composing an article it is saved as a draft, just like with google docs etc. so you do not have to worry your work will be lost. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. The downside is there aren't many editing options. You can't select font or particular font size. Also when you have tables it's difficult to add them directly into the content, instead you would have to create an excel file and embed it especially when your tables are large or long. Also what I don't like is the enter button creates a new paragraph rather than breaking line, when I want to insert a line break I need to edit the HTML of the content (at least there is HTML editor which sometimes is faster for me to use as I can quicker configure tags and manage the content). Perhaps Bloomfire wanted to limit the way articles are edited to make them look cohesive, still, i'd prefer to have more editing options but overall it's a good tool to efficiently share knowledge and other information in your company.

Pros

- ease of use - tags and categories - comments - possibility to save as drafts - Salesforce integration

Cons

- limited editing options

The best software I've ever used for my position.

I know I don't use Bloomfire anywhere near to its full potential, but it is still the best software tool I have found to help me in helping me manage corporate, product, and technical information for my company. I am a proposal director and use Bloomfire as a database to store all of our RFP questions and responses - along with important attachments and informational documents. The search features make it easy for me to find the exact information I need when pursuing a new client opportunity. It also allows my company's subject matter experts to review and update the posts as the product evolves.

Pros

The search feature - that may seem simple but it helps me find exactly what I need and saves a lot of time when I am working on a tight deadline. I also like that I can invite other authors to review and edit the questions - definitely streamlines business processes.

Cons

There isn't anything I dislike per say; I would like to be able to download selected posts into a spreadsheet, however.

Excellent knowledge management tool

Bloomfire is already shaping up to be an excellent tool for our KMS. We love the built-in screen recorder/webcam record feature. As the admin, setting the system up is super simple - could do almost everything by myself. We love the SSO option, the simplicity of the functionality, and amazing search function. Personally, the sales process with Bloomfire was very comfortable - I never felt rushed or pressured, and Michael was fast to respond and thoroughly answered all of my questions. The Bloomfire Community is a great resource - I've been using it as a go-to for quick setup help and best practices advice. It's invaluable! Overall, I feel like Bloomfire is an excellent choice for a streamlined, purpose-driven tool to help organizations pool their employees' knowledge and expertise.

Pros

I love how simple it is - it's not a be-all, end-all software. It's a KMS, and it's a very very good one.

Cons

So far, the only thing I haven't found easy is bulk uploading for documents, but it sounds like something they're working on. That seems to be the standard: any feature or functionality that users wish they could apply, Bloomfire has considered or is working on it.

Serves our needs

We have been using bloomfire for a few years now and find it a great tool to have moderated communication within our client network. Customer support is always eager to help us out and after a few sessions we end up dialing in anything we needed done. There is a lot of power behind this platform and I would recommend seeing if it fits your business style.

Pros

It allows our clients to collaborate with one another as well as our staff.

Cons

The technology feels a little lacking in how it was executed but not enough so to not want to use the service.

Beautiful Bloomfire

Our organization has been using Bloomfire for 2 years now -- for 2 in Sales and 1 for a community of learning professionals. We've seen such a great impact that we hope to expand it to another 800 users in the service community. Bloomfire has enabled us to consolidate information into a user-friendly, mobile accessible platform for users to not only get information faster, but to connect with a larger community of peers and to SME's as well. And being a service organization as well, I can't say enough great things about Bloomfire's desire and execution from a service perspective. They listen and are ALWAYS willing and ready to assist. They are tremendous!

Pros

Great search function, mobile app

Cons

It's not necessarily the software but for us trying to figure out how to best organize our extensive content

Bloomfire saves my life everyday. It is such a good platform to share knowledge and connect people!

This software makes it so easy to find content and more importantly, to direct clients to the content they need. It is also nice to have all collateral exist in one location. I feel like this platform is allowing us to break down the information silos that exist in our company. I highly recommend this product.

Pros

The search feature is really powerful, and continues to get smarter with use. I also really like the categorization feature, it makes finding what you are looking for very easy.

Cons

There is no foreseeable way to download content onto an iPad Pro. Several of our clients are now using the iPad Pro and are struggling to use Bloomfire on their devices.

Bloomfire

While there's a lot I could speak to in terms of the product itself, specifically, I recently had an amazing customer support interaction with Bloomfire. I submitted a question/suggestion about something I was unaware was currently already an available feature in Bloomfire. I submitted my request, and within an hour, I had a phone call and voicemail from Chad, Director of Client Success, with an answer. Because I didn't pick up, he also sent me a follow-up email, which included a screencap video walking me through the process. I was pretty blown away by this level of fast and efficient customer support, which only makes me more of a supporter of the Bloomfire platform. Thank you for being a trusted source for in sharing information and resources!

Pros

It's easy to use, reliable, and Bloomfire offers great customer support in my experience.

Cons

It would be great to have the ability for more collaboration (i.e. multiple people working on edits at once on the same piece).

Good Platform for mixed media content and for organizing data

We use Bloomfire as our team knowledge base and onboarding tool. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into distinct groups for easy retrieval. Very easy ramp-up with the team. The interface and tool set are very straightforward. Would receive a 5-Star review if group editing functions were better structured.

Pros

Ease of use Flexible support of various media Quick onboard of tool with team

Cons

Clunky group editing of documents

BF is easy to use but too limited in customizations

Pluses -Easy to use and learn -Easy to learn customization options -Appreciate the HTML editing options Cons - The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them. - The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article) -You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually. -Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back). - More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content. - More image formatting options. - Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks. - Allow wiki style page of contents at the beginning of a BF page would help on complex articles. - For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters.

Frustratingly difficult

Frustrating

Pros

I like the idea of series, but the search is so terrible you can't find the series you need.

Cons

It's impossible to find the article you're looking for. Unless you know the exact full title, you'll never find what you're looking for with keywords.

Blooming your business

Bloomfire is very use to use and share information across the board with everyone on your team. They offer straight forward layouts and templates for your posts which you can edit at anytime from any device. So everyone can have access to the most recent information.

Pros

User friendly and you can edit at any time

Cons

When bloomfire goes down you are completely impaired if that the only place you store information on.

Director of Playout and Delivery

We selected Bloomfire from the many knowledge management systems out there for ease of use, low administration overhead and web-based access. Over the 3 years, we have been using it we have moved from minimal adoption to wholesale adoption by our sales, systems architecture and customer service teams, safe in the knowledge that we made the right choice.

Pros

Ease of posting, searchability, low admin overhead.

Cons

sometimes it can be hard to remove and modify users, not a massive problem but I had to say something!

Great way to socialized sales content and news

It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

Pros

The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business.

Cons

The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool

My daily go-to resource

I use Bloomfire every day. I keep training documents, desk level procedures and the forms our office uses in Bloomfire. It is a very easy software to use, and it fosters collaboration between our different teams.

Pros

Easy to load documents, pictures, videos or whatever we need to reference.

Cons

Sometimes the posts have trouble saving & we have to retrieve them and post again.

Love this software

We use this software daily to organize our content, as well as to communicate any new program or product additions/changes to our our franchisees.

Pros

The organization of being able to group items into series. It's so easy to maneuver and find things, based off the tag and search feature.

Cons

we are trying to franchise another company, and its in the early stages of development. Since we don't have any franchisees yet, the price is too much to invest in this software. So it would be great if smaller packages were available for companies such as this.

Bloomfire fit our needs exactly!

We were looking for an internal and external knowledge base and wanted to be able to write one post but control where it would be seen. Adding rich content, like videos, and pre-written documents was just what we needed. After we had a rich library of content, we were able to make use of series and direct our clients to information by simply including a link in our correspondence. Discoverability was also important so that our clients could find relevant information quickly. Transcribing videos and the ability to search within attached documents is very powerful for those needs.

Pros

indexing and organizing lots of information

Cons

navigation seems to be one size fits all. It would be nice to see an web interface for desktop browsers so that things don't have to be so blocky.

Greatest Collaboration Portal on Earth

As a fast growing company, a location for training, sharing of ideas, storage for videos - documentation - and etc. is crucial to providing right now access. Love Bloomfire. The ability to upload and create content is sophisticated, seamless, and can learn in 15 seconds.

Pros

Allowing access over a very large group and locations. The ease of uploading content.

Cons

Front page videos.

Plays well with others!

Reviewing and requesting additional info on articles is a great way to keep documentation clean, relevant and up-to-date. If something is missing a moderator can push a request for an update/fix to the original author. Tags work great too.

Pros

The search feature

Cons

Getting end users to remember to use it. I think some people still Google fixes we have already documented. They can't find a fix that works on Google so they end up calling for a fix when they already have it.

Reduces time it takes to find the information you need!

time savings, early adoption, ease of use

Pros

User interface does not require training - simple and easy to use for any level of user. Also the layout is intuitive and by seeing thumbnails it triggers a memory and a level of confidence that you're opening the correct file. The video transcript is a great feature that is a huge time saver.

Cons

Administration can get a bit hands on, but the client support team steps in a ton for me with support.

A great resource tool

I have had a good experience to date with the Bloomfire platform. Information is easy to create, store, and share. It is very user friendly, and Bloomfire provides good support tools.

Pros

Easy to create documents, and very intuitive.

Cons

When creating a post there are limitations for font and colour options. More formatting tools within a post would be beneficial.

So easy to use!

I am not commenting on customer support or value for money specifically, because I do not directly handle either. But based on ease of use, functionality, and general interface, this is THE most intuitive, fluid office organization program I have ever used. We have used it to organize and make searchable everything from everyday tools used by all staff, to institutional knowledge, to easy-to-find links to our frequently used websites. This will make onboarding new employees at least 75% easier. Thank you!

Pros

Ease of use, especially the intuitive quick-search tool.

Cons

It is proving slightly less intuitive to a select few older members of our staff, who were not brought up on smart search.

We love using Bloomfire for our internal Knowledge base.

We implemented Bloomfire around a year ago to have a central location for our team's knowledge. We are technical consultants and although we were used to sharing information, there was no historic log of issues or problems that we were solving that could be leveraged in the future. With bloomfire, all discussions and questions are available for future use which has greatly benefited our team. We also enjoy uploading crafted content that the team uses on a daily basis. We love bloomfire! The gamification has also improved the usage and adoption of the product.

Pros

Easy to use and implement.

Cons

Time consuming to add multiple files at one time to a post.

Excellent Tool for Knowledge Sharing

Our organization has used Bloomfire for a number of years. At first we used it as our internal company portal -- all things LIVESTRONG including HR docs, IT policies/procedures, etc. It has grown into quite the space where professional and personal recommendations and conversations can occur. And it's easy as pie. As the Director of Technology, I can honestly say that Bloomfire is one of the easiest web apps to get all of our staff up and running on. We have now expanded our use and have created a separate community for some of our most ardent supporters, who are across the globe. They were using Facebook but transitioned to Bloomfire over a year ago -- and haven't looked back.

Pros

Ease of use. Multi-faceted use. Good customer support.

Great community experience and very easy to use

Pros

The ability to create posts so varied and to add them to different series made it a lot easier for our company to spread the word to the employees regarding the processes we use. As a Salesforce administrator, it proves great value when you need to communicate a specific set of steps or to ask the users to follow a series of instructions. Rather than having to repeat myself everytime, I can point out to a post that we created and we are all set!

Cons

The content sometimes seems a bit cramped, especially on the homepage. It can, at times, feel like there is too many information there..

Bloomfire is a Corporate Tool that Gets it Done for Us

I am a Shopify Employee that uses Bloomfire, and I find that it is an incredibly well-adapted tool for cataloguing the library of information that we work with. The search tool is immensely powerful, and makes it clear that other search tools on the internet are sorely lacking, in a certain sense. That may sound pithy, but you guys nailed the search tool. Every search I make takes 1-2 attempts before finding everything I'm after, and there's a search preview, too. It's spot on. My only complaint is text formatting. The WYSIWIG editor is a little shoddy, and I think it can be improved.

Pros

The search function

Cons

The text editor

Information update

I appreciate that I can find current updates in this overall.

Pros

This information is very easy to use. I like that others in our organization will ask questions and we can see this information. The information is also easy to update with changes.

Cons

There is nothing I dislike about this software.

Bloomfire Rocks

We needed a solution for various teams within the company - sales, customer service, information, marketing - to act as a single repository of information. One location, one-stop shopping. A tool with a robust search feature and platform agnostic. We found that in Bloomfire. While it can be difficult to promote change in individuals we have had good participation with Bloomfire. Very positive feedback from the SalesForce in the field.

High Hopes

I had high hopes for this platform. However, it causes more of a headache than it should. The app on my phone no longer works (yes, I've tried updating and turning my phone on and off). The site on my phone browser lags and flashes like it has a bug (yes, I've done the above with the browser as well). The fact that you can't switch a post to a different group without losing all of the comments/answers with it is pretty much useless. Otherwise, I think it has potential if these MAJOR issues would be worked out.

Pros

Unlimited storage.

Cons

It doesn't work. See my review.

Bloomfire Review From An Employee Standpoint

When I started my job at a logistics company there was tons of new information that was required to learn in order to be successful in my position. Bloomfire has been very helpful in organizing process procedures and training documents to help myself and other new employees. I loved the feature where I could ask a question that would get sent to everyone in the company to look at and answer. Good process to help new employees get up to speed faster without having to ask the same questions over and over again. Only complaint would be a better system to organize all the many articles but that is most likely something my company's administrators could look into.

Pros

Easy platform to navigate and love the feature where anyone can post internal questions.

Cons

Could be easier to organize all the different topics

RVP

Enjoyed it.

Pros

Small bites of info to learn. Videos.

Cons

Stopping in middle and having to go back and do over

Great Knowledge Base

My Startup size company uses Bloomfire and I absolutely love it. It has a great user experience and the UI is better looking than other knowledge bases I've seen, which look more like a file directory tree. I love being able to record videos within Bloomfire, drop in files or images, and add sections.

Pros

The ease of creating an article or question, and answering questions

Cons

It could be our naming and company use cases, but the search is sometimes a little difficult. I also feel like some of the new functionality seems more like feature bloat than stuff we really need.