C2 ATOM Software

We tried C2 ATOM for our help desk solution, and although it did work, it just didn't seem to fit for us.

Pros

The customer service is first-rate, which is always a much appreciated feature.

Cons

The codeless configuration software was not really a intuitive platform for ticketing.

Overall great

Pros

The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Cons

Specific Web browser compatibility matrix.
Customizabilty of certain items like the status bar or other little things like this.
Lack of customization in the various screens, complexity of the database to get our own reports.

My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

Pros

services catalog. Client portail. Web application.

Cons

a little bit to much sticked to ITIL.

Very easy to use and to configure.
C2 Atom people are through and professional. There's a solution for everything.
I would recommand!

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs.

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Advice to Others

Very flexible, love that it can integrate data from other applications so that it can be my one-stop-shop for looking at an issue and the sub-elements of the issue such as PC assets, mobile assrts, software licensing, etc.

We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

The web platform is very flexible and fully customizable.

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Pros

Fully customizable.
Very good development and support, the team is attentive to our needs.

Advice to Others

Like most software, you have to install the "updates" if you want to benefit from the latest software improvements.

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Pros

Web based.
Database is on our site
Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

Pros:
- The Tools offer a lot of flexibility,
- The C2 team are always available
- The software always getting better and stable.

Cons:
- The screen must be more intuitive and less scrolling pages.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.