About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.

Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves.

Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,796 Reviews of Confluence

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(885)

885

4 stars

(717)

717

3 stars

(150)

150

2 stars

(23)

23

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1796 results

October 2019

User Profile Picture

Steve from FOTF

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2019

The Collaboration Platform You've Waited For

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros

Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

Reasons for Choosing Confluence

Confluence is quite inexpensive for what you get and it's super powerful. I really love the quick, accurate search results. The macro functionality and new "Slack" style slash commands are really cool. The notification system is very nice, especially the @mentions.

February 2021

Julián from ResearchPool

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

February 2021

Class-enterprise knowledge base software

The best thing I achieved using this software was to integrate the concept of knowledge base with my business logic, and it really helped because they have a great documentation for starters, and they don't just learn to use the platform, but the overall concept regarding documentation management.

Pros

The best feature that this has is the extended Add-In marketplace. You can find the proper Add-In to express your ideas in the best way: Coding, Images or illustrations, animated gifs or videos, and even forms inside the documents and pages. From a user perspective, this is one on the easiest knowledge base software in the market, and also you have the bakcing of Atlassian. The process of the integration with our existing business logic was easy because we didn't have a strict knowledge base, but Confluence gave us the foundations to build one from scratch.

Cons

The export tools and options you have inside the platform are not good. The data isn't portable, so you can't migrate easily to another platform in case you want. The installation process was complex, but today, they stopped producing self-hosted applications, so you are obligated to use their cloud services, and it can be a problem if the company has a strict data policy, like restrictions in the phisycal storage of the data.

Reasons for Choosing Confluence

It's easier to use from a end-user perspective. It stimulates the generation of the documentation inside the business.

August 2019

User Profile Picture

Andrew from Swarming Technology

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2019

Great Resource Library within the JIRA Space

Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Pros

Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Cons

Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

Reasons for Choosing Confluence

We were already sold on the JIRA application, so Confluence was the natural choice.

Reasons for Switching to Confluence

Needed better organization and a larger platform with more features.

January 2021

User Profile Picture

Aminuddin from Celcom Axiata Berhad

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

All infromation and knowledge in one platform

Confluence help us to organized our company technical document in single place and easily search it back by using the text search. It is basically the wikipedia for our documentation.

Pros

Documentation and document storing & sharing with Confluence is really well organized and manageable. Keeping technical documentation is a critical for us to have a fast response when error happens and we will have all the data and information by easily using the full text search. It has a customized storage drive that can expended with additional cost.

Cons

They should change and update the software layout, it is outdated and confusing to find a specific tools that i need. There are some service integration that i need to be link with this software, but unfortunately it is not supported and i had to change to other service to make it work with Confluence.

Reasons for Switching to Confluence

Confluence has more feature and option that can stores documentation more than Google Docs.

November 2020

User Profile Picture

Luke from Graphic Alliance

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

November 2020

Best knowledge management and wiki out there

If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

Pros

Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

Cons

It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

Reasons for Switching to Confluence

Confluence far outweighs what is available within Google Docs. Although Google Docs enables better presentation and enables me to share documents with anyone, whether they're a licensed user or not, it's templates are lacklustre and it's unable to provide the powerful integration with a developer workflow that Confluence can within the Atlassian suite.