Confluence vs SysAid

The only drawback is that it's not very user friendly, however Atlassian does provide good tutorials, and I take advantage of that.

Confluence has most features needed for my work, but it can be difficult to format code and mathematical equations easily.

A little confusion when setting up modules, but the support via Chat, trouble tickets and FAQ makes it bearable for roll-out and 1st time users

Rendering email in the ticket was clumsy but has improved recently. It is perfectly useable but others do it better.