Deskero Software


 

Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.

Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.

Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.

Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.

 

Deskero - Tickets
 
  • Deskero - Tickets
    Tickets
  • Deskero - Social network search
    Social network search
  • Deskero - Settings configuration
    Settings configuration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

78 Reviews of Deskero

Showing 1-20 of 78

 

Start your review of Deskero

Click to start
https://www.softwareadvice.com/help-desk/deskero-review/

Anil from India Yamaha Motor Pvt. Ltd.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Virtual help desk to effectively address customer concerns.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

A great tool for effective customer management. It is very important for any business or brand to adequately interact with their customers and therefore be able to convey their idea. The right audience has to be targeted and then kept well informed about all the ongoings of the business. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient way. It provides chat and interactive facilities to engage with the customers. This can be very essential in building a customer relationship for the brand. A help center portal is made open for easy answers. It is very easily customizable and can be altered according to the leads in the workflow. A 14-day free trial is also available. The users can test the features of the software very effectively within this trial period.

Cons

There is actually nothing to list here as a con as I am happily using the app so far. It takes a little while to get used to this app though. The background themes are not so pleasant.

Review Source: GetApp
 

Danilo

August 2018

August 2018

A simple yet powerful ticketing software, supercharged

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simplicity of use.
It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing

Cons

I don't like the ui colors/style,i think the colors are not perfect but this is only a little problem

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: August 2018

August 2018

 

Hello Danilo, thanks for your review, we are glad you like our software. About the colours, you can choose between a large variety of schemes that can make it look exactly as you want.

 

Tomas from The AES Corporation
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Implemented and admin in Fortune 500 company

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We used it in our service center with over 80 agents and for multiple SBUs to manage what was previously done via email. The seamless integration with our previous procedure made the transition very easy on our customers and allowed us to grow and develop our team to serve the entire company. Deskero's team was able to develop solutions for all the roadblocks we encountered in a promptly matter.

Cons

The only con we've faced was the lack of a database interface with our BI tools. It has some reporting tools embedded and allows for data download but has to be done manually.

Review Source: GetApp
 

Randeep from Aditya Birla Group
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Highly customizable cloud-based help desk and ticket support system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user’s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm’s knowledge base.

Cons

The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements.

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: July 2018

July 2018

 

Hello Randeep, we just launched our new UI that brings along a much fresher look and a much improved user experience. Please contact us if you would like to try it out! Best regards!

 

jarmi from Apok, C.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Cool tool for keep in touch wit clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

On my favorite things is the fact that Deskero support team is acctually ther for you, in the company were i work start in touch with all the clients is difficult becuse are a lot of clients and all wants something, so we get in touch with the Deskero team and they give us some extra integrations that have been very useful.

Cons

Is a not the most friendly app when you are set it, tends to get you confused and make changes is difficult, but thanks god they have a really nice support team

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: July 2018

July 2018

 

Hello Jarmi, thanks for your review! Please let us know what you would change in the web application by dropping an email to support@deskero.com Thank you!

 


June 2018

June 2018

Easy to use and affordable IT ticket solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ticket managing. Easy user interface. Easy to keep track of problems. Able to see what other Admins are working on.

Cons

Having trouble getting users to use the application. Some feel they do not know how to navigate it too well.

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: July 2018

July 2018

 

Hello, thanks for your review! Please let us know what you would change in our application by dropping an email to support@deskero.com Thank you!

 

Remi from Arval - BNP Paribas Group
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Easy & Powerfull

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use, easy to setup and support is very responsive. It is a smooth integration. It is alvailable and fast as well so nothing to worry

Cons

Nothing really. reporting could be improved but the minimum is there. we should have the stats of chat per device (mobile or desktop)

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: June 2018

June 2018

 

Hello Remi, thanks for your review, we really appreciate it! We will take into consideration your suggestion about the chat analytics. Thank you!

 


May 2018

May 2018

is very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the connection is smart and easy, the notification are immediately and puntual, my count is free and don´t have idea for the prices.

Cons

the platform need other colours to assuagement other activities or other specifications, are interesting see the union be the platform and de mail.

Review Source: GetApp
 

cesra

April 2018

April 2018

Useful app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like this app, is helping me a lot with my work, thank u for this deskero u are making my life more easiest

Cons

maybe the way where u have to create an account, but is not big deal because people can login from facebook and gmail

Review Source: GetApp
 


March 2018

March 2018

Easy to use and excellent value

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

We are a pre-seed start up and were looking for a support portal that was both good value and could offer a password protected support portal & knowledge base. Deskero does both of these things well.

Customer support were also response to our needs and tweaked the plan for us. Super impressed so far. The mobile app on Android is good too.

Cons

Desktop UI seems very dated to me (10 years behind?), and the mobile app doesn't allow the assignment of tickets, so, as admin, I don't get notified through the app when new tickets come in, and so have missed a few.

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: March 2018

March 2018

 

Hello! Thank you for your review, we appreciate it! We will soon launch a totally new UI, fresher, neater and redesigned from scratch (of course you will be able to choose whether to use the new version or the legacy one). The assignment feature will be introduced in the next release of our mobile apps. Thank you and best regards!

 


March 2018

March 2018

Amazing Helpdesk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Pros

So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: March 2018

March 2018

 

Hello! Thank you so much for the very positive review! Just a quick note: we do offer SMS integration on our Premium plan.

Best regards

 

Bayardo from Dichter & Neira
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Best Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

An easy management and use system for both users and the system administrator, I recommend the easy handling of this system

Review Source: GetApp
 

Samuele from Information Technology

February 2018

February 2018

Deskero, the friendly Help Desk everyone wants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use Deskero daily and I can say that it's the best solution for your help desk!
The team that it's following the project is made up of young people that love to keep in touch with their customers.
Never seen such a responsive team, they actually use emails like an instant messaging app, always ready to answer your questions.
For the quality level they offer, the cost is minimum

Review Source: GetApp
 

Massimiliano from MM Contact Service sr.

February 2018

February 2018

used for email and inbound telephone

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

the system was created with our specifications, out of the original scheme and every request was answered in a short time

Pros

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location.
The system is quick and efficient. Tracking a users ticket from
beginning to end is easy and shows all
responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Review Source: GetApp
 


February 2018

February 2018

Good but not cheap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Cons

The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: March 2018

March 2018

 

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

 

Margie from Education

December 2017

December 2017

Used for in-house help desk and loving it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort!

Cons

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. But maybe we haven't explore all the options yet.

Review Source: GetApp
 


December 2017

December 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and set up.
Complete guide to the installation process
Cloud based
Free agent
Affordable paid plans

Cons

They could offer 3 agents for the free plan.
Also live chat for at least one agent.
I think that's it.
Interface it good

Review Source: GetApp
 


November 2017

November 2017

Not complete

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Its easy too use but not complete maybe he is only not complete in trial version i don't test the full version.

Cons

Its easy too use and simple interfaces, u can create a ticket without any diffucult.

But not complete and not easy for the rest.

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: November 2017

November 2017

 

Thanks for your review! The features are limited depending on the plan you started your trial on. To test and use all the available features we recommend to upgrade to Premium plan. Thank you, kind regards.

 

Sean from University of Worcester
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Everything you need in a knowledge base system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Deskero is super easy to use! We now use it as our primary knowledge base platform. The client area/front-end looks great even when uncustomised.

Review Source: GetApp
 


September 2017

September 2017

Amazing and simple software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is very amazing and simple software! So easy to use and so easy to setup. I think I'll still have the functions a few days with demo, then I'll buy it.

Cons

I would add Instagram in addiction to Facebook and Twitter in social monitor and I would develop more Mobile App

Review Source: GetApp