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Deskero Software


 

Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.

Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.

Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.

Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.

 

Deskero - Tickets
 
  • Deskero - Tickets
    Tickets
  • Deskero - Social network search
    Social network search
  • Deskero - Settings configuration
    Settings configuration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

68 Reviews of Deskero

Showing 1-20 of 68

 

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cesra

April 2018

April 2018

Useful app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like this app, is helping me a lot with my work, thank u for this deskero u are making my life more easiest

Cons

maybe the way where u have to create an account, but is not big deal because people can login from facebook and gmail

Review Source: GetApp
 


March 2018

March 2018

Easy to use and excellent value

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

We are a pre-seed start up and were looking for a support portal that was both good value and could offer a password protected support portal & knowledge base. Deskero does both of these things well.

Customer support were also response to our needs and tweaked the plan for us. Super impressed so far. The mobile app on Android is good too.

Cons

Desktop UI seems very dated to me (10 years behind?), and the mobile app doesn't allow the assignment of tickets, so, as admin, I don't get notified through the app when new tickets come in, and so have missed a few.

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: March 2018

March 2018

 

Hello! Thank you for your review, we appreciate it! We will soon launch a totally new UI, fresher, neater and redesigned from scratch (of course you will be able to choose whether to use the new version or the legacy one). The assignment feature will be introduced in the next release of our mobile apps. Thank you and best regards!

 


March 2018

March 2018

Amazing Helpdesk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Pros

So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: March 2018

March 2018

 

Hello! Thank you so much for the very positive review! Just a quick note: we do offer SMS integration on our Premium plan.

Best regards

 

Bayardo from Dichter & Neira
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Best Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

An easy management and use system for both users and the system administrator, I recommend the easy handling of this system

Review Source: GetApp
 

Samuele from Information Technology

February 2018

February 2018

Deskero, the friendly Help Desk everyone wants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use Deskero daily and I can say that it's the best solution for your help desk!
The team that it's following the project is made up of young people that love to keep in touch with their customers.
Never seen such a responsive team, they actually use emails like an instant messaging app, always ready to answer your questions.
For the quality level they offer, the cost is minimum

Review Source: GetApp
 

Massimiliano from MM Contact Service sr.

February 2018

February 2018

used for email and inbound telephone

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

the system was created with our specifications, out of the original scheme and every request was answered in a short time

Pros

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location.
The system is quick and efficient. Tracking a users ticket from
beginning to end is easy and shows all
responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Review Source: GetApp
 


February 2018

February 2018

Good but not cheap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Cons

The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: March 2018

March 2018

 

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

 

Margie from Education

December 2017

December 2017

Used for in-house help desk and loving it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort!

Cons

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. But maybe we haven't explore all the options yet.

Review Source: GetApp
 


December 2017

December 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and set up.
Complete guide to the installation process
Cloud based
Free agent
Affordable paid plans

Cons

They could offer 3 agents for the free plan.
Also live chat for at least one agent.
I think that's it.
Interface it good

Review Source: GetApp
 


November 2017

November 2017

Not complete

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Its easy too use but not complete maybe he is only not complete in trial version i don't test the full version.

Cons

Its easy too use and simple interfaces, u can create a ticket without any diffucult.

But not complete and not easy for the rest.

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: November 2017

November 2017

 

Thanks for your review! The features are limited depending on the plan you started your trial on. To test and use all the available features we recommend to upgrade to Premium plan. Thank you, kind regards.

 

Sean from University of Worcester
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Everything you need in a knowledge base system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Deskero is super easy to use! We now use it as our primary knowledge base platform. The client area/front-end looks great even when uncustomised.

Review Source: GetApp
 


September 2017

September 2017

Amazing and simple software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is very amazing and simple software! So easy to use and so easy to setup. I think I'll still have the functions a few days with demo, then I'll buy it.

Cons

I would add Instagram in addiction to Facebook and Twitter in social monitor and I would develop more Mobile App

Review Source: GetApp
 

Stephen

September 2017

September 2017

Finally found a simple, clean/clear ticketing system .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.

Cons

Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that.

Review Source: GetApp
 

Ray

July 2017

July 2017

Deskero allows you to measure I.T., so that you can manage it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Cons

A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

Review Source: GetApp
 

Andrea from SocialCities
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The simplest and most powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- One of the simplest installation process
- Everything ready up to 5 minutes
- Good principles of design

Cons

- The free subscription is too small for most startup
- Sometimes admin area is a bit too crowdy
- Chat systems is worst than other parts of the software

Review Source: GetApp
 

Silvia from CG Soluzioni Informatiche SRL
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc.) in a single, easy-to-use software. Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules).

The customer support is efficient.

Cons

Some functions should also be present for non-premium plans, such as "merge tickets" function.

The reporting section should be improved.

Review Source: GetApp
 


June 2017

June 2017

Easy to use ticketing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok.

Cons

Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited.

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: March 2018

March 2018

 

Hello! Thanks for your review! You can actually export tickets in Excel/CSV format as well. We offer 30+ different reports and you can create custom ones too. The email notification layout is 100% editable in full HTML. Thank you!

 


June 2017

June 2017

Easy to use but so many options

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The app is great for our company's helpdesk. We have clients spread all around town with many different levels of users. This allows our whole team to stay on top of client requests as they come in.

Cons

Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain.

Review Source: GetApp

  Response: Deskero (Nabra Ltd), Nabra ltd

Date: March 2018

March 2018

 

Hello! Thank you for your review! Usually configurations for most workflows are pretty easy, but if you have any trouble please let us know and we will help you step-by-step!

Best regards

 


June 2017

June 2017

Awesome supporting desk.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Amazing ad useful help desk ticket system.
I love the way to use on web, smartphone or simply with email system.
Easy to setup, use and give to the customer.

Cons

smartphone app need to be better, like the notification system or simply the design. but is a my honest opinion :D

Review Source: GetApp
 

Dylan

June 2017

June 2017

IT use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, easy to organize your tickets. Great for keeping track of work and interfacing with clients.

Cons

most of my complaints have been resolved by the Deskero team customizing the platform to meet our needs.

Review Source: GetApp