Deskero Software

Pros

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.
We are using the application for help desk to our customer.

Cons

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.
We are using the application for help desk to our customer.

Pros

A great tool for effective customer management. It is very important for any business or brand to adequately interact with their customers and therefore be able to convey their idea. The right audience has to be targeted and then kept well informed about all the ongoings of the business. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient way. It provides chat and interactive facilities to engage with the customers. This can be very essential in building a customer relationship for the brand. A help center portal is made open for easy answers. It is very easily customizable and can be altered according to the leads in the workflow. A 14-day free trial is also available. The users can test the features of the software very effectively within this trial period.

Cons

There is actually nothing to list here as a con as I am happily using the app so far. It takes a little while to get used to this app though. The background themes are not so pleasant.

Pros

The simplicity of use.
It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing

Cons

I don't like the ui colors/style,i think the colors are not perfect but this is only a little problem

Pros

We used it in our service center with over 80 agents and for multiple SBUs to manage what was previously done via email. The seamless integration with our previous procedure made the transition very easy on our customers and allowed us to grow and develop our team to serve the entire company. Deskero's team was able to develop solutions for all the roadblocks we encountered in a promptly matter.

Cons

The only con we've faced was the lack of a database interface with our BI tools. It has some reporting tools embedded and allows for data download but has to be done manually.

Pros

The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user’s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm’s knowledge base.

Cons

The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements.

Pros

On my favorite things is the fact that Deskero support team is acctually ther for you, in the company were i work start in touch with all the clients is difficult becuse are a lot of clients and all wants something, so we get in touch with the Deskero team and they give us some extra integrations that have been very useful.

Cons

Is a not the most friendly app when you are set it, tends to get you confused and make changes is difficult, but thanks god they have a really nice support team

Pros

Ticket managing. Easy user interface. Easy to keep track of problems. Able to see what other Admins are working on.

Cons

Having trouble getting users to use the application. Some feel they do not know how to navigate it too well.

Pros

It is easy to use, easy to setup and support is very responsive. It is a smooth integration. It is alvailable and fast as well so nothing to worry

Cons

Nothing really. reporting could be improved but the minimum is there. we should have the stats of chat per device (mobile or desktop)

Pros

the connection is smart and easy, the notification are immediately and puntual, my count is free and don´t have idea for the prices.

Cons

the platform need other colours to assuagement other activities or other specifications, are interesting see the union be the platform and de mail.

Pros

I like this app, is helping me a lot with my work, thank u for this deskero u are making my life more easiest

Cons

maybe the way where u have to create an account, but is not big deal because people can login from facebook and gmail

Pros

We are a pre-seed start up and were looking for a support portal that was both good value and could offer a password protected support portal & knowledge base. Deskero does both of these things well.

Customer support were also response to our needs and tweaked the plan for us. Super impressed so far. The mobile app on Android is good too.

Cons

Desktop UI seems very dated to me (10 years behind?), and the mobile app doesn't allow the assignment of tickets, so, as admin, I don't get notified through the app when new tickets come in, and so have missed a few.

I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Pros

So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Pros

An easy management and use system for both users and the system administrator, I recommend the easy handling of this system

Pros

I use Deskero daily and I can say that it's the best solution for your help desk!
The team that it's following the project is made up of young people that love to keep in touch with their customers.
Never seen such a responsive team, they actually use emails like an instant messaging app, always ready to answer your questions.
For the quality level they offer, the cost is minimum

the system was created with our specifications, out of the original scheme and every request was answered in a short time

Pros

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location.
The system is quick and efficient. Tracking a users ticket from
beginning to end is easy and shows all
responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Pros

Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Cons

The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Pros

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort!

Cons

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. But maybe we haven't explore all the options yet.

Pros

Easy to use and set up.
Complete guide to the installation process
Cloud based
Free agent
Affordable paid plans

Cons

They could offer 3 agents for the free plan.
Also live chat for at least one agent.
I think that's it.
Interface it good

Pros

Its easy too use but not complete maybe he is only not complete in trial version i don't test the full version.

Cons

Its easy too use and simple interfaces, u can create a ticket without any diffucult.

But not complete and not easy for the rest.

Pros

Deskero is super easy to use! We now use it as our primary knowledge base platform. The client area/front-end looks great even when uncustomised.