About EasyVista


EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.

EasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.

With more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

4 Reviews of EasyVista

Overall rating

2.50 / 5 stars

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August 2017

Zachary from International Gaming Technology (IGT)

Company Size: 10,000+ employees

Review Source


Ease-of-use

2.0

Functionality

2.0

August 2017

EasyVista is very slow, clunky, and not very intuitive.

Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.

Pros

I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.

Cons

The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2019

EasyVista - more than ticket management

Normally I use the change request, service, incident, and problem management modules regularly. It allows the teams to manage their daily work in one place, without the need of more applications. The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.

Pros

It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for.
Change requests, incident management, service requests, problems management, assets management and many other features.

Cons

Steep learning curve
Not the bet user experience
To heavy on resources

December 2018

Trever from Kenco Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2.0

Functionality

2.0

December 2018

I hate putting in tickets!

The software looks like it was created 20 years ago. This software was not created with the end-user in mind.

Pros

This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.

Cons

Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.

February 2018

Miguel from GB Advisors, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

February 2018

Not the Best, not the Worst, something in the middle

None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.

Pros

* Alot of information and modules on EasyVista,
*There's various helpfull modules, and alot of customizability in them.
* I like alot the contracts module.

Cons

* Modules on EasyVista are too crowded and difficult to understand.
* The Organization is terrible, buggy and slow interface.
* Sometimes is hard to even know where is what you are looking for because of the interface is weird.