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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About EasyVista
EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.
EasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, c...
Apps builder
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
2.5
Value for money
3.5
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
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December 2019
Chris from Youth Villages
Company Size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2019
Very Flexible to a fault
We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.
Pros
The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.
Cons
There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.
Reasons for Choosing EasyVista
Cherwell wasn't very responsive and ServiceNow was really expensive for the same features.
Reasons for Switching to EasyVista
Needed something more up-to-date and full-featured.
January 2020
Jeff from Pedernales Electric
Company Size: 1,001-5,000 employees
Industry: Utilities
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
January 2020
Easy Vista Review
It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them
Pros
It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications
Cons
Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day
Reasons for Choosing EasyVista
N/A
Reasons for Switching to EasyVista
I wasn't involved with the Switching/purchasing decisions, but from what I learned in the Implementation the decision-makers wanted something new
February 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
February 2019
EasyVista - more than ticket management
Normally I use the change request, service, incident, and problem management modules regularly. It allows the teams to manage their daily work in one place, without the need of more applications. The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.
Pros
It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for. Change requests, incident management, service requests, problems management, assets management and many other features.
Cons
Steep learning curve Not the bet user experience To heavy on resources
November 2020
Janice from National Health Care
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
November 2020
EasyVista Product Review
It's a great product and they work hard to continually update the product.
Pros
EasyVista is very powerful and flexible. New releases keep it current and allow continual improvement.
Cons
Getting training after the initial install is expensive. I have had difficult figuring things out on my own. The EasyVista Support team has been helpful when I have reached out, depending on the technician.
Reasons for Choosing EasyVista
I wasn't a part of the selection process, so I do not know.
December 2019
Jesslyn from O'Melveny & Myers LLP
Company Size: 1,001-5,000 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
December 2019
Great for non-programmers
Pros
I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform.
Cons
I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes. The reporting deficiencies forced us to invest in PowerBI for reporting.
December 2019
Jay from Pedernales Electric Cooperative Inc
Company Size: 1,001-5,000 employees
Industry: Oil & Energy
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
December 2019
It's a good product
I would say its been a good experience but we need to get some better Administrator than what we started with to make our internal experience a lot better. Most of the original Admins were not technical enough to get the most out of our original implementation.
Pros
Not sure our organization has been able to experience all the pro of EV yet because we're still on the older version of it and not Oxygen.
Cons
Configuration can be a lot easier in my opinion.
Reasons for Choosing EasyVista
I believe the management group in place during the RFP selection believed this was the best product.
Reasons for Switching to EasyVista
No longer supported
December 2019
Michael from Gonzaga University
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
December 2019
EV Review
Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products.
Pros
Workflow editor - Like the interface and having all the icons close to the work space.
Cons
Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it.
Reasons for Choosing EasyVista
Cost - It was the cheapest of the offerings.
Reasons for Switching to EasyVista
The university was looking for a more functional product then what they were currently using.
August 2017
Zachary from International Gaming Technology (IGT)
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source
Ease-of-use
2.0
Functionality
2.0
August 2017
EasyVista is very slow, clunky, and not very intuitive.
Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.
Pros
I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.
Cons
The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.
December 2018
Trever from Kenco Group
Company Size: 1,001-5,000 employees
Industry: Warehousing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
December 2018
I hate putting in tickets!
The software looks like it was created 20 years ago. This software was not created with the end-user in mind.
Pros
This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.
Cons
Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.
February 2018
Miguel from GB Advisors, Inc.
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
February 2018
Not the Best, not the Worst, something in the middle
None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.
Pros
* Alot of information and modules on EasyVista, *There's various helpfull modules, and alot of customizability in them. * I like alot the contracts module.
Cons
* Modules on EasyVista are too crowded and difficult to understand. * The Organization is terrible, buggy and slow interface. * Sometimes is hard to even know where is what you are looking for because of the interface is weird.