Helpshift vs ConnectWise Control

Helpshift has 26 reviews and a rating of 3.92 / 5 vs ConnectWise Control which has 1724 reviews and a rating of 4.68 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Helpshift

ConnectWise Control

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

3.92 / 5 (26)

4.68 / 5 (1,724)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

3.5 / 5

4.5 / 5

Last Review Written

May 19, 2020

February 23, 2021

Pros/Cons

Pros
Easy to use in the game and quite easy integration
Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products.

Cons
Not great on mobile platforms, he user interface and some of the user experience design can have some, let's say, interesting glitches. However, none of these problems affect security.
The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.

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Pros
Easy to use and very easy to navigate when looking for screens
Easy to install and manage. I enjoy all of the options available though I dont use many of them. Lauching and connecting is fast.

Cons
The web interface is great, but the mobile app could use some work.
Customization/branding is a little tedious, but still achievable.

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Pricing

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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