Helpshift vs ConnectWise Control

Helpshift has 26 reviews and a rating of 3.92 / 5 vs ConnectWise Control which has 1724 reviews and a rating of 4.68 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

3.92 / 5 (26)

4.68 / 5 (1,724)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

3.5 / 5

4.5 / 5

Last Review Written

May 19, 2020

February 23, 2021

Pros/Cons

  • Pros

  • Easy to use in the game and quite easy integration

  • Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products.

  • Cons

  • Not great on mobile platforms, he user interface and some of the user experience design can have some, let's say, interesting glitches. However, none of these problems affect security.

  • The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.

  • Pros

  • Easy to use and very easy to navigate when looking for screens

  • Easy to install and manage. I enjoy all of the options available though I dont use many of them. Lauching and connecting is fast.

  • Cons

  • The web interface is great, but the mobile app could use some work.

  • Customization/branding is a little tedious, but still achievable.

Pricing

Pricing Range

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Product Demo

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux