4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About 4me

4me® is an enterprise service management solution that helps organizations, government agencies and managed service providers (MSPs) automate workflows, manage access and track the productivity of employees. It enables employees to handle customer service requests or incidents and capture and store customer information such as job title, contact details and more in a centralized repository. Features of 4me include collaboration, a fully customizable self-service portal, resource planning, single sign-on (SSO), portfolio management, GDPR compliance and reporting. It allows managers to create operational strategies, assign tasks to team members and track the progress across projects in real-time. Additionally, IT support and servicing teams can monitor and log the time spent on various requests, projects and issues. 4me facilitates integration with several third-party platforms via REST APIs, which lets professionals automate the enterprise service management (ESM) and service integration and management (SIAM) tasks. It is available to users for free and on monthly subscriptions. New functionality has been released this year: - ITIL V4 compliance by Serview in 19 practices - Just in Time provisioning - Agile boards and SCRUM product backlogs - mass updates and workflow control - E-Mail conversation
4me Software - 4me service desk console
4me Software - 4me project management
4me Software - 4me reporting
4me Software - 4me provider reports
4me Software - Project and change approval in the 4me app (IOS and Android)
4me Software - View all reports in the 4me app (IOS and Android)
4me video
4me Software - 4me service desk console - thumbnail
4me Software - 4me project management - thumbnail
4me Software - 4me reporting - thumbnail
4me Software - 4me provider reports - thumbnail
4me Software - Project and change approval in the 4me app (IOS and Android) - thumbnail

4me pricing

4me has a free version and offers a free trial. 4me paid version starts at US$5.00/month.

Starting Price:
US$5.00/month
Free Version:
Yes
Free trial:
Yes

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4me Reviews for UK Users

Feature rating

Value for Money
4.7
Functionality
4.5
Ease of Use
4.6
Customer Support
4.8
5 reviews of 27 View all reviews
Melhem
Melhem
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/01/2019

(IT) Service Management like it should be!

Supporting our internal and external customers with a professional service management ran without effort, just works!!

Pros

- Built-in processes! No customizing required!!
- About 50 release per year - constant innovation
- Up and running service management in hours

Cons

- More automation of integrations (will be possible later this year)
- Simpler creation of service request catalog items

Brian
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/11/2023

4ME for me

Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant.

Pros

Intuitive, Reporting possibilities, Audit trails, SLA management

Cons

Integration possibilities, A.I. development

Alternatives Considered

Salesforce Service Cloud, Jira and TOPdesk

Reasons for Choosing 4me

We needed a sustainable ticketing toll for multiple departments within the organisation (process optimisation and effeciency)

Switched From

Microsoft Outlook

Reasons for Switching to 4me

Maturity of the product and broader capabilities
Edoardo
  • Industry: Dairy
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
3

3
Reviewed on 22/11/2023

4me - A

Pros

It is an application rich in features.
Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices.

Cons

4meis not a user friendly application from a graphic point of view
You will not receive notifications if you are tagged while operating on the platform.
it is not possible to manage tickets by grouping them into groups.
Filters are limited.
The automations that can be developed are difficult to implement.

Phil
  • Industry: Insurance
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2023

Amazing ITSM tool :)

Best decision we made when searching for a replacement ITSM for SNOW. Go for it!

Pros

The automation.
Ease of navigation.
Cost saving.
Ease of amending request templates.

Cons

Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator.

Reasons for Choosing 4me

Cost saving and automation. We saved 2 FTE in our IMAC team.

Switched From

ServiceNow

Reasons for Switching to 4me

Cost saving and automation. We saved 2 FTE in our IMAC team.
Jannick
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/09/2023

4me is a rocket in the ITSM world!

See the pros above.

Pros

4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.

Cons

It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing.

Reasons for Choosing 4me

Local product, no integration capabilities, minimal vendor support, and expensive.

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