livepro Software

Pros

I'm a relatively new user of livepro but found the system to be easy to navigate and intuitive to use. The search function delivers results very quickly and the quizzes are an engaging and interactive way to complete training. The best part of livepro is definitely having access to the knowledge I need at my fingertips without too much scrolling or searching through documents.

Cons

It would be good if we got notifications when our feedback is updated or acknowledged.

Pros

Different knowledge types to suit different pieces of knowledge (e.g. work instruction/hubs/compass etc). Haven't ever seen something as powerful as a compass in any other KM system.
livepro Staff are also great - really help you along your journey and take customer feedback on board when improving the product.

Cons

Reporting is good and you can export the information, however it would be good to have more reporting options

The livepro platform is built for knowledge management. It is well designed and makes getting to answers quickly and accurately. The livepro team are also passionate about knowledge management which adds up to a great solution.

Pros

The platform is deployed within days, is easy to use, and our client's are fully engaged when using the product. Most KMS's end up not being maintained and therefore not used. Because the livepro platform is easy to maintain, people in the organisation actually use it.
Also, livepro assist and educate on how to develop useful and accessible knowledge.

Cons

We have not had any issues voiced by out client's on using the livepro platform

Pros

Makes work so much easier, the ability to access articles to help in any situation is so much better than googling for some random answers not specific to the issue

Cons

no cons that I can actually think of maybe due to user based with information being outdated if something changes

Pros

For me livepro makes being a contact centre agent so much easier. Booking information for all clinics is in one place.

Cons

Does take some getting used to, so much information, but does become easier when you set up your 'favourites' list.

Pros

Support - livepro are easily contactable and are a pleasure to do business with. The community is great and always supportive.
Ease of Use - The functionality makes it amazingly easy to create and manage content.
Interface - The agents using livepro can access information quickly, cutting AHT.
Reporting - A key feature that I use on a daily basis. It gives me an insight into what is working, what needs to be changed and trends.

Cons

I'm yet to find any cons. Even if I did, livepro are so approachable and open to any feedback.

Pros

What I like most about this software is the user friendliness. The consultants that I assist with leading find it easy to access information that they require to communicate in a time manner in a timely manner.

Cons

I can't say that there is nothing I don't like about this software. The flexibility of the interface allows for adaptation for our every changing industry

I haven't been able to locate what I was looking for a number of times on the program. It needs to be upgraded to suit all practices.

Pros

The idea of the program is great the functionality at the moment isn't helpful for what I would use it for.

Cons

It's not user friendly or quick to navigate.

Pros

As a new employee it was a great resource for finding the correct information needed

Cons

could be easier to navigate.............

Livepro is a very useful extra tool for us to help patients be booked in for the correct appointment

Pros

Easy to use and navigate.
Big easy to read font

Cons

I haven't found anything that I dislike as yet.

Due to the nature of my job booking for lots of different clinics it has made it so much easier to get information about procedures done at those clinics instead of having to ring them up each time.
Saves a lot of time and effort.

Pros

Easy to Navigate from your favourites to what you need.
Able to have a front page with most used items
Easy to get our person to add details as we find we need them.

Cons

Sometimes have issues with "communicating with server" but it still goes to page I want when I hit OK.
When I log in in the morning it has me at a different state's details

It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.

Pros

Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out.

Cons

Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems.

Pros

The team at livepro are extremely Customer focused. They have designed a tool that is specific to solving CX KM needs.
Implementation, design and training are all very easy, ensuring businesses can hit the ground running when embedding knowledge.
Easy application to start Omnichannel journey.

Cons

Though the team are constantly trying to increase usability, the UX design is still undergoing some work.

For our business it has become the source of truth which is very important in a service centre.

Pros

I really love the feature to save favourite pages it makes it so much easier for the consultants. I also really like the quiz functionality! There is so much to like about this tool! I really like how you the homepage shows all of your quick links making it easy for your end users. The feedback function is also really handy allowing a simple way to submit any feedback at the time you notice the requirement.

Cons

I am struggling to find a fault with this product.... if I had to be picky it would be sometimes the key words used to search needs to be specific as per what the content states

Single source of knowledge. Everything I need is in the one place. I don't waste time searching multiple locations to find the information I require.

Pros

One source of knowledge makes it easy to find the information I need.
The announcements make it easy for me to stay on top of the most important information that I need to know now. They don't get lost in my inbox.

Cons

The search function isn't as intuitive as I would like it to be. Often the most relevant result is not the top item.

Pros

The software is user friendly. Everything is set up in a sensible way, making it easy to navigate. The information provided by our Knowledge team is comprehensive, and any requests to add information are actioned quickly.

Cons

It can sometimes be a little bit difficult to find what you are looking for using the search function, but generally speaking I don't have much of a problem.

Pros

Very user friendly. Easy to update and navigate. Great announcement and notification system so you don't miss any changes or update. Straight forward feedback process. Able to house a range of activities such as quizzes/

Cons

No real problems. Some people find the search function can be confusing at first until you understand how it works

Pros

Love the ease of use of the system. The tile option is something that adds great value. Love the product

Cons

The search functionality could use some work. It would be nice if it was able to be a more specific when you search

First time resolution improvement
Reduced handling time by 30%
Training and induction time reduction from 6 was to 1 week
Faster time to productivity for new customer support staff
Back office processing and compliance areas significantly reduced handling times and accuracy by have step by step guidance to complete tasks.
Audits were much easier to pass

Pros

The system seamlessly combines functionality to ensure I am informed, can find knowledge quickly and service my customers with absolute confidence. Announcements, guidance, reporting, work instructions, training. Livepro has actually been better than we expected before implementation. It's rare to have a system that overachieves expectations.

Cons

Honestly it is hard to say. Maybe when the buttons with words changed to icons it took a couple of days to get used to it.

Pros

The site is very easy to use! It does not take long at all to learn how to search and use the features in it. I also found it very easy to learn how to create new content.

Cons

As they are a small team, any ideas for changes to the site can take a long time to happen. The team will always listen to feedback, but seeing the change happen may take a while. Note that any technical issues are always addressed quickly.