Dashboard
Supported Operating System(s):
Web browser (OS agnostic)About Mojo Helpdesk
Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.
Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.
Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that...
68 Reviews of Mojo Helpdesk
Average User Ratings
Overall
4.47 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
December 2017
Martin from Yellowknife Education District No. 1
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2017
Does what a ticket system is supposed to do and is easy to use
Pros
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Cons
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Response from Metadot
Replied October 2019
Thank you for your review.
December 2017
Russ from Scotts MiracleGro
Company Size: 5,001-10,000 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2017
The application has been very reliable and easy to deploy across an organization.
Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.
Pros
The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.
Cons
Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.
Response from Metadot
Replied October 2019
Thanks for your review. We are working hard to make Mojo a better product.
December 2017
Didzis from ECENTA AG
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
2.0
Functionality
3.0
December 2017
Helpdesk works quite well though there are couple of limitations that really should not be.
Pros
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Cons
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Response from Metadot
Replied October 2019
Thank you for your review.
March 2018
Samuel from Cle Elum-Roslyn School District
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Easy to use ticketing system.
Pros
I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.
Cons
With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.
Response from Metadot
Replied October 2019
Thanks for your review. We are happy to hear you like our customization functionality.
December 2017
Dennis from Cle Elum-Roslyn School District
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
December 2017
Handy, easy to use, economical, integrated Google support
Workload accountability, job ticket queue management
Pros
Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing
Cons
Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice
