MyHub Software

The customer support is truly outstanding and a gold standard in the industry!

Pros

The functionality and ease of use. A site can be developed quickly and maintained easily.

Cons

A very nice enhancement would be to be able to upload data at the folder level rather than just at the file level. Another nice enhancement would be the ability to see the font size and other details for the text that is on a page.

We are using MyHub for a customer forum - it has the features and flexibility that we were looking for at a cost that is not outrageously expensive.

Pros

The customer service I received was great and they were helpful throughout the setting up process and helping me to learn more about what is doable on the site.
The price is reasonable for what you can customize.

Cons

There are some limitations to what you can customize. It is a bit clunky and slow moving.

We wanted to move away from an internal (on premise access only) Intranet managed with Dreamweaver, to a secure Internet based Intranet where our staff members can access the site from any Internet connection with a PC or mobile device.
MyHub Intranet makes it very easy to achieve this with us still able to have the site protected by username and password.
The site is very easy to administer, and their technical support team is one of the best that I have experienced.

Pros

Feature rich with ideas I hadn't even thought of.
Very easy to administer.
Delegation of key areas to other administrators
Mobile optimised
Advanced Form builder

Cons

Nothing to date, you just need to bear in mind that you are editing content live, although you are able to roll back if you make a mistake.

Pros

It is easy to use and setup. Most everything is drag and drop and the online knowledge base and video library explains everything very well. Adding pages and modules is easy, though a little technical knowledge is needed, you do not need to be a programmer. Customer support is great, though there is a bit of a time zone difference as i believe they are in New Zealand.

Cons

Formatting and and coloring of fonts across the site was a bit difficult to handle. Many of the links we were adding seemed to be formatted incorrectly. Maybe it was our fault but it seemed to take a long time to get them right. Once we did however, no problems.

It enables us to disseminate and capture information that we need in a very effective and low-cost way.

Pros

MyHub software is relatively easy to use and is extremely flexible. It took less than a few weeks to develop a multi-page private portal, with a large amount of data, that meets our needs. The pre-built templates and the one-on-one virtual training, along with the support guides and videos, jump-started and enabled quick development without needing a technical background. Page creation, page management, security, and user management are excellent.
The customer service is the best in the industry in responsiveness, addressing issues, and providing helpful solutions. MyHub aims to please and consistently goes above and beyond as a premier vendor!
The cost of MyHub is unheard of in the industry.

Cons

The Document Exchange capabilities were the main reason for us to select MuHub. The Microsoft Explorer structure and associated security are excellent. In a page, it is possible to set up hyperlinks to files stored in the Document Exchange. The ability to set up a hyperlink to a folder in the Document Exchange does not currently exist and we hope that this major enhancement would be made available at some point in the future.

Pros

MyHub is easy to set up, you don't need to be an IT person to have a great intranet, the resources to support you through the process is great, not to mention their support staff.

Cons

The pages are built through modules, it would be nice to have choices of templates to add content to. But the pages are functional once you take the time to design it!

This software has become a daily pillar in our operation. We count on the MyHub Intranet solution and their support team to keep a real-time pulse on inter-company data/knowledge sharing, as well as with vendor and client partners.

Pros

The software is very intuitive. The Video Help is brief and useful and the their team offers unbelievable support. I am writing this at 12:41am and just had a problem resolved by their team on a Saturday, their time. Did I mention, they helped us with a technical setup that should have been handled at our end!

This has been the easiest product I've ever used! It's powerful and intuitive. And the service we've received has really been stellar -- The CEO responds to questions within the same day, across the world! We've been able to build 88 pages of internet content in about a month with little to no support. Very easy and the result is a beautiful, customized reflection of our company!

Pros

modular product! very clean and straight-forward.
-- different usage models, very easy to customize and edit.
-- lots of different types of modules, forms, images, videos, features, news, etc.
-- Adaptable to any company -- our site looks like us! (vs looking like MyHub or another product)
-- layout is very appealing
-- looks good on the phone
-- great service

Cons

Calendar and new modules are a little less flexible.
We are waiting patiently for the org-chart layout.

Advice to Others

This is a great product if you want to be able to tailor it to your needs. Less is more for us, so we really looked for something that was clean and simple, that didn't have a thousand bells and whistles.

I was a little apprehensive about using this software as we have very limited experience. However it did everything and more that we were hoping for. In addition the support that we received was second to none. The cost was extremely reasonable and everything more than surpassed our expectation. We had a couple of one to one's over the phone to get some support to get us started. I soon picked it up and the results really have been impressive. We have had nothing but positive feedback about the site we built using the software. If a lawyer can get to grips with it then anyone can! I'd really like to find something negative to say to balance things out but I genuinely have nothing but praise for the software and the individuals we dealt with.

Pros

End product
Ease of use - very intuitive
First class support
Very competitive pricing

Cons

Nothing

Advice to Others

We thought about getting started with this software for a while. Don't make the same mistake. Give it a free trial. It really is easy to use and the results are extremely good.

My experience with MyHub has been tremendous. From the start of my free trial to the incredible support after I signed on, the experience has been top notch. I even got a DM on twitter referencing my recent training session and trainer by name. This service is easy enough for the beginner, but powerful enough to really do some amazing things. I use it as a value add for my clients and a place where they can all easily access the appropriate information in a simple and visual way. I would highly recommend this to anyone looking for a hub for all their company's documents, files or even a place to interact and control user permissions.

Pros

It's very easy to use - I've already seen powerful updates - but very graphically based for the non-techy user. The ability to control permission for the users is also amazing. You can even control specific permission for widgets within a page if you needed to. Also, users can manage their own accounts to no more chasing lost passwords.

Cons

I haven't found any cons yet. There was a little learning curve, but their support took me through all of my questions with ease.

Advice to Others

I highly recommend this to anyone. I did a lot of research in advance and this company SEEMED far and away the best. My experience with them has proven that correct. I can't say enough about the support I've received for even the smallest of questions.

Our marketing team needed a place to upload updates and files and share them with our distributors and fellow salesfolk. MyHub was a perfect solution. It even eliminated our need to build a dealer portal!

Pros

AMAZING value, great customer service (shoutout to Steve!!!), and easy to use

Cons

I wish there was more customization options for appearance/modules

Advice to Others

Play around in it before you start putting a lot of effort into building the pages. Test page permissions, groups, and editing the modules. There's a shallow but existent learning curve. Don't lose your work by mistake!