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Supported Operating System(s):
Web browser (OS agnostic)About NABD
NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics.
NABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module.
The software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integr...
38 Reviews of NABD
Average User Ratings
Overall
4.63 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
June 2016
Bella
Verified Reviewer
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
June 2016
Nabd is a perfect website
After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side
Pros
Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps
October 2015
Anonymous
Verified Reviewer
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
October 2015
NABD is great tool for managing support via multiple channels
We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization. We also use it for managing software bugs tracker and for release management.
Pros
1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors
Cons
Chat capabilities need some advanced features like chat transferring and chat to ticket
February 2019
Mohamed from Information Technology and Services
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
4.0
February 2019
Our experience with the system
Pros
online access ... customer portal....
Cons
very complex... very slow... not flexible...
Response from NABD
Replied April 2019
Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.
October 2015
Mohamed
Verified Reviewer
Industry: Executive Office
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
October 2015
Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui
Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products. Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.
June 2016
harry
Verified Reviewer
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
June 2016
Wow amazing CRM
while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing
Pros
while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.
