About Nimble

Nimble offers browser widget and mobile-based sales force automation and social CRM solution for small and midsize businesses. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms including LinkedIn.

In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones such as birthdays—which in turn creates valuable opportunities for informed outreach and follow-ups.


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

1,604 Reviews of Nimble

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(828)

828

4 stars

(575)

575

3 stars

(153)

153

2 stars

(25)

25

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1604 results

March 2020

User Profile Picture

David from Plastitech

Verified Reviewer

Company Size: 2-10 employees

Industry: Farming

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2020

Simple & Effecient

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!

Pros

Easy to assign tags and group the ones you want to use to target specific groups for marketing purposes.

Cons

New UI for data entry is not as efficient as it used to be. Still simple but simple data priorities such as which phone number is primary is no longer available. You actually need to open the whole contact window to see all the data while before the summary gave the most important info.

Reasons for Choosing Nimble

Simpler to use and Insightly did not have a tagging system nor a proper email system incorporated in the software.

Reasons for Switching to Nimble

Outlook is not designed to handle thousands of contacts and you need too many plug in to make the thing work like a CRM. It's not made for that.

November 2020

Kayla from Hillmann Family Home Repairs

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Nimble Review: The Difference of Opinions with Business Owners

Overall I truly enjoyed Nimble. It did not take me forever to figure out how to use and become comfortable with Nimble. However, my husband decided he wanted to go for a different CRM. I was not happy and disagreed but he moved us on to another product which is not half bad.

Pros

The Customer service for this application was amazing. This is hard to find in a lot of CRMs. For Nimble it did not require a lot of time getting used too. It was easy to navigate and easy to help other people learn the system. For the computer system, the application is light and moves faster. I don't believe I have ever had the app crash on me while in the process of using it. For a small business owner, it has a fair and reasonable price. This system is really good for tracking time sheets and scheduling. There was never any confusion about which person was taking which job with this section of the application.

Cons

The menus are difficult to find as some of them are hidden, you often have to take a moment to search for them. The limits on the email are quite frustrating. It also does not come with much storage and that can also be frustrating when trying to save and keep things organized.

Reasons for Choosing Nimble

Nimble was perfectly priced and the customer service was absolutely wonderful.

March 2021

Alexandra from Prestolite Electric Incorporated

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2021

Attractive and with powerful tools.

With NIMBLE our company manages to organize customers and in turn track sales and opportunities, in integration with other software. It is also used to help maintain contact with customers and be able to know their concerns and doubts. The current campaigns are doing through Nimble leaving it in charge of tracking the contacts and the tasks of the clients.

Pros

Nimble offers different features that make it excellent software such as the group message function with which they can be traced by the electronic emails. Of course its main attraction is its ability to integrate with other programs as well as social media sources which allows it to be kept in permanent contact with current and potential customers. Although you have these functions do not neglect your work as CRM and shows a quick view with which clients it is necessary to establish communications, it is incredible to own all is a number of tools in a single CRM.

Cons

There are some errors in a NIMBLE form such as the fact that by reading a single person a group message shows it as read, when you should wait for all group members to read it to be able to place that label. Where it is mainly failed to follow up on emails, which does not meet the necessary expectations, although the amount can be followed from the group message the amount is limited so that the integration of specialized software is necessary for that function.

June 2015

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

June 2015

Private Commercial Real Estate Debt Company Reviews Nimble

We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.

Pros

We like the simplicity, browser plug in is really interesting. its engaging but we don't use a lot of the features.

Cons

1) Like I said we do appreciate the simplicity but the biggest disappointment / the thing that would make the system a slam dunk for us if improved is simply the dropdown customization for contact categorizations. We have no use for "Hot Lead" we're not sales people, we're a capital source for the real estate world. We changed those to be subcategories of the lead type which we also customized. The disappointment is in that the system doesn't appreciate that more often than not, a Broker is often also a Buyer, an Attorney often dabbles as a Developer. It would be an easy thing for them to be both. For now we rely on tags although its prone to human error and I don't feel comfortable making mail lists off of them. In summary, our perfect system would allow for broad macro categories that we could customize and subcategories. As well as the ability to check multiple boxes 2) A couple of smaller things, When we connected our twitter account in uploaded all of the companies as people which was a disaster. There was no way to just flip them into companies. We had to delete them and remake them. 3) No customer service. It was a nightmare when we couldn't get an excel of contacts to upload properly, I think my associate had to tweet at Nimble to get any response. Eventually it was resolved. 4) For some reason we thought that connecting people's linkedin would tell us if they changed their job but so far it hasn't.

Response from Nimble

Replied June 2015

Thank you for taking the time to review Nimble. I want to address a few of the concerns you brought up in the Cons to help out. For 1. We recommend using the Custom Data fields feature in Nimble to create uniform data instead of Tags because they can definitely get messy. For 2. Twitter doesn't differentiate between people or company accounts over their API, therefore, we can only import all contacts as a person or a company. We chose to go with "person" by default because this is more often the case than not. We're planning to add the option to convert a contact record from a person to a company in the future to help with this pain from Twitter. For 3. We offer customer support via email M-F from 9-5 PM Pacific and you will always hear back from us if you write to care@nimble.com. We are also addressing CSV upload issues this summer to make it easier to bring your data into Nimble. For 4. LinkedIn has limited their API from allowing CRM systems to sync job changes, therefore, you may update contacts with the Nimble Smart Contacts App while on LinkedIn if a contact changes their job. It's a different workflow, but it achieves the same result. All in all, I really appreciate your feedback for Nimble. This is the kind of feedback we want so we can continue to stay at the top. Best, Joseph

January 2021

Lisi from Consultbyli

Company Size: 1 employee

Industry: Marketing and Advertising

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2021

Nimble Software

Overall, I like this software, as I am utilizing the free editions, I may buy the professional upgrade.

Pros

The additional features you can add to your website/webpages. Ease of use and combination elements to insert into pages.

Cons

At the moment, I can't think of anything. It's exclusive in that no other software has the flexibility to integrate different modules, which when put together create quality pages that look quite professional.

Reasons for Choosing Nimble

I find the Nimble add-on easier to use with the Word press website I am using.

Reasons for Switching to Nimble

The elementor does not have the capabilities of the Nimble app/add-on. The Nimble seems loaded with more choices than elementor.