About Remote Desktop Manager

Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote connection and screen sharing capabilities, password management, audits, reports and more.

Remote Desktop Manager provides users with a centralized password repository. Role-based permissions and two-factor authentication allows administrators to control access to system data. Credentials for new connections are brokered by the solution on behalf of the user.

Users can also monitor, verify and analyze team activity and record usage logs for the members. The solution offers mobile applications for iOS and Android devices fo...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8

261 Reviews of Remote Desktop Manager

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(161)

161

4 stars

(82)

82

3 stars

(16)

16

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 261 results

November 2019

Brent from Intelligent Technologies, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great RDP Management tool that grew into anything PAM solution.

Multiple users at multiple locations all who have the keys to various client systems and need to insure that we can all access them (subject to restrictions the admin places) and if one gets updated by a consultant that the change is captured and documented. Beside the automatic sharing of an update, if something stops working you can see who modified the entry and check why it is not working. If change was a mistake you simply roll the change back via the history feature. I had someone delete 200+ entries by mistake and five minutes later they were back.

Pros

It has a very rich set of features and capabilities for connection to systems needed to manage both internal systems and devices. More importantly client VPNs, credentials, connections, various other key details, and PowerShell scripts to enable a multiplier effect for my efforts to the entire organization. If I get one thing working for me, by adding it to RDM it is available for all users (if allowed) in my company. This leads to the next most favorite, granular controls over almost every aspect (if you choose) of the information stored in the system.

Cons

It does not handle moving from one network state to another gracefully. Meaning when running one VPN session and it ends, you might find yourself disconnected from the Management Server and if you were not offline, it clears your entries till you reconnect. This reconnect is easy but manual so it can be an issue.

Reasons for Choosing Remote Desktop Manager

Was already using it personally (free) so when professional need arose it was a simple choice.

Reasons for Switching to Remote Desktop Manager

No product improvements in years, pricing went from perpetual with support annual to a subscription that cost more than my perpetual license. Also released an update that bricked your install if you were out of support so product stopped working before you could get data out if not renewing.

November 2020

Matthew from freelancer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

For A More Resourceful Working Environment

My overall experience using this software has been a good one. I highly recommend using this easy to understand and dependable software application.

Pros

Remote Desktop Manager is an essential service in the IT field but offers a secure platform for other applications. It allows a whole host of connecting options. For example it offers the use of multiple IPs from one single desktop. It's effective, easy to you and very convenient. No need to use a VPN when using Remote Desktop Manager as the process is already automated. Also, your data is truly secure as it is centrally stored with RBAC config.

Cons

At times when your connection is disrupted there are issues with connecting but overall it's a superb software that's super easy to use which is commendable.

September 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

September 2019

I don't like this sw at all, sorry

I'm using this sw from years and I'm totally not sadisfied. Too slow, too complex, and buggy. At least they needs to have 2 interfaces, one advanced and one lite with 10% of the options. they also needs to have a better quality check on the sw because it's usually buggy (or at least insert LTS version , so a user could update 2 or 3 times per month and other if they like will keep all the updates).

Pros

Full of functionality and features. If you think about a vpn, a remote connections this software has the plugin to automate the process. It's also secure because data are centrally stored with rbac config.

Cons

Well.... to heavy , this sw is always slow. I've changed my laptop with a new one with i7 and ssd with 32gb of ram and it's still slow! It's buggy... i usually skip some version because they add whatever plugin or functionality you probably never use because you will not be able to find it and they broke something you are using. The ui is confusing, too many options available.

November 2020

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2020

More answers than questions

Pros

in my experience, the remote dektop manager (rdm) from devolutions is the best it-tool on the market to establish secure connections and access to various target systems. it enables all possible connection protocols to be used from a central point. depending on the requirements, the rdm can be used to perform a wide range of tasks. many tasks can be automated. interesting is also the perfect interaction with other products from devolutios. With the possibility to use a free version, all functions and functionalities can be tested in peace and quiet.

Cons

nothing, there are no other necessary functions for the daily work

September 2020

Ariyan from halalit

Verified Reviewer

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best for using multiple IP addresses from one pc

The expariance of this software is realThe experience of this software is really good. I love to say that, Everyone should use this.ly good. i love to say that, Everyone should use this.

Pros

I like there connecting option. it was amazing. I can use multiple IP from may one pc. I can use this for my official use. it's very helpful

Cons

there not big least think about this. But sometimes they take too many time to access.I think this is for my connection technical problem.