About ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,650 Reviews of ConnectWise Control

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,213)

1,213

4 stars

(368)

368

3 stars

(55)

55

2 stars

(8)

8

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1650 results

July 2019

Jeev from Rx Drug Mart

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Reasons for Choosing ConnectWise Control

For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.

Reasons for Switching to ConnectWise Control

More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

August 2020

Senad from IT services

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Better than TeamViewer

We manage large number of clients, some of them with unattended access and others without installing the client (on demand). After trial we have strong prositive impression with the functionalities and usability of the software. There was small fear of switching from a different product but the transition went smooth. We find some new functionality that we can use every week :)

Pros

Transition was easy both from our and the client side. Non of our clients had any experience with ConnectWise control but all were happy with the product and the service. Connecting to the clients are easy, but what we liked the most is the extensive information about the client that is obtained by the ConnectWise Control (connection history, notes, run commands, view and kill processes). This is highly recommended software for any IT service company.

Cons

So far (few months) we didn't have or find any problems with the ConnectWise control. Hope it will stay that way :)

Reasons for Choosing ConnectWise Control

ConnectWise is superior in all aspects and justifies the price.

Reasons for Switching to ConnectWise Control

Teamviewer started adding more features which were (1) poorly implemented (2) not needed, in the effort to boost the sales, while losing focus on the most important feature of their remote connection software. The trigger for the switch was when TV limited numer of the devices for unattended access.

January 2021

Andrew from Quartet Service Inc

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

January 2021

ConnectWise Control - Lightweight and Stable

Pros

One of the best pieces of software ConnectWise has. It's lightweight and easy to deploy. The agent is very stable and very easy to update.

Cons

Development has stalled a bit. There was some feature updates (CW View) but nothing major since.

Reasons for Switching to ConnectWise Control

Cheaper

June 2019

Adam from affordable computer services cairns

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

June 2019

The price is right, it has enough features that were not that easy to integrate, its reputation has

see above you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free, dameware, Zendesk, anydesk, realvnc just to name a few we as IT professional cant afford to look stupid with virus threats coming up with screenconnect and telling people all these instructions to get control your one step installer plugin never worked !! but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever! i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally thanks any more information happy to help maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pros

THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies

Cons

Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work It was not very intiutive some tasks -- like the whole process i would go through with clients download the exe or file then double click on it --- if you miss it , it will be in your downloads then click run follow prompts then allow and no at this point i would sometimes get a prompt to update the software not good, not good at all your sales and support staff could not give a dam because i was a small 1-15 users account it was not very easy and intuitive initially to do file transfer - have you used team viewer? most respectable organisations wont allow 8041 port through there firewall it has lost its good reputation that support users at the large universities have originally given it being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool with all the quality secure easy products on the market these days | cisco webex|

Reasons for Choosing ConnectWise Control

CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM

Reasons for Switching to ConnectWise Control

ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work!

January 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2021

I was forced to try ConnectWise and don't really like it

When my TeamViewer account wasnt working and I had to do some remote support, I was scrambling for a quick solution. I decided on ConnectWise for this use. I was going from mac to mac and overall the quality and speed were ok, but the usability was not. I kept accidentally closing the local window and having to reconnect. This should be built to prevent this action.

Pros

ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.

Cons

Usability isnt great with this software. The install process on the client side is a bit more involved then teamviewer quick support and the user interface and connection method is not great for the administrator either.

Reasons for Switching to ConnectWise Control

My teamviewer account wasnt working