ConnectWise Control vs TeamSupport

ConnectWise Control has 1725 reviews and a rating of 4.68 / 5 vs TeamSupport which has 792 reviews and a rating of 4.47 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

ConnectWise Control

TeamSupport

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.68 / 5 (1,725)

4.47 / 5 (792)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

February 25, 2021

March 10, 2021

Pros/Cons

Pros
Easy to use and very easy to navigate when looking for screens
Easy to install and manage. I enjoy all of the options available though I dont use many of them. Lauching and connecting is fast.

Cons
The web interface is great, but the mobile app could use some work.
Customization/branding is a little tedious, but still achievable.

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Pros
Super easy to use. Love that the features are easy to change and alter, test, etc.
The fact that it is easy to use. Many functions that are very useful. Great features and not at all hard to get used to.

Cons
There have been a few problems recently that have negatively impacted the customer base, but they've been great at communicating their progress.
Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos

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