

Features


Supported Operating System(s):
Web browser (OS agnostic)About SeamlessDesk
SeamlessDesk is a cloud-based help desk solution that lets customers create tickets to address issues. Key features include time tracking, ticket management and agent inbox management.
SeamlessDesk’s ticket submission form helps customers raise tickets to get their issues resolved. The form is customizable and allows agents to show or hide any part of the form.
The agent inbox provides updates to agents by sending alerts through push notifications. Agents can also track tickets’ statuses. The time tracking feature allows agents to calculate the time spent on each ticket and helps them create reports in order to estimate billable and non-billable hours.
The solution is priced on per agent per month basis, and the price includes supp...
Features
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
August 2020
Jeffrey from Nevada Gold Mining
Company Size: 201-500 employees
Industry: Mining & Metals
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Great Service Desk software if you care about associating assets to tickets
They have been great to work with. They communicate very well and always have the answers when I need help.
Pros
The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing. Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk. Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.
Cons
SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.
Reasons for Choosing SeamlessDesk
The price and the deep association of assets and tickets.
December 2020
Jonathon from Superior Oil
Company Size: 201-500 employees
Industry: Chemicals
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Seamless Desk
Pros
Seamless desk has all the basic features of a help desk platform that is easy to set up, use, and manage. During our trial and implementation support has been fantastic! Problems, concerns and questions get resolved in a a timely manner. The company is very open with where they are headed as far as future development and very receptive to ideas and input from customers.
Cons
Seamless desk is a relatively new platform, as such it isn't a swiss army knife IT solution. It does a good job managing tickets and assets but does not include other ITSM concepts such as Change Management, Problem Management, Incident Management, etc. With that being said they are coming. They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.
Reasons for Choosing SeamlessDesk
Simplicity of use and low cost.
Reasons for Switching to SeamlessDesk
We didn't feel as though Spiceworks could give us the flexibility, visibility, and usability we were looking for. We hope to implement ITSM concepts more fully in our organization and we feel Spiceworks won't give that to us long term.
November 2019
Haris from Lilium dkk
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
November 2019
Worst onvestment ever and worst customer care ever
Avoid it, no u dersta dong for users, eager for money and do not care for customers
Pros
Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding
Cons
Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money
Response from Seamless Desk
Replied May 2020
Hello Haris, We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?
December 2020
Sonja from City of Leesburg
Company Size: 501-1,000 employees
Industry: Government Administration
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Product is simple enough for our users, but goes beyond a ticketing system
We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.
Pros
The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.
Cons
There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.
Reasons for Choosing SeamlessDesk
ease of use, price and response
Reasons for Switching to SeamlessDesk
Asset management was overly complicated and support was slow
August 2020
Will from Active Impact, LLC.
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
SeamlessDesk is a great small to medium size company help desk solution
We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers respond directly to our questions and requests.
Pros
SeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app. Advanced features and great support for a price that is extremely competitive. Highly recommended.
Cons
There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.
Reasons for Switching to SeamlessDesk
Service Desk was just too complicated and difficult to configure. Just too much software for our needs.