About HESK

HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency.

The ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via email.


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

2 Reviews of HESK

Overall rating

5.00 / 5 stars

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January 2020

Ummar from WebSOL

Company Size: 2-10 employees

Industry: Telecommunications

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2020

Fast and intuitive Support Desk

SLA and Customer support, ticket generation with the assignment of agents.

Pros

It's fast process of setting up and get everything aligned.

Cons

All features offered in hesk are not free. Prominent features are paid.

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Easy to install, to use and assistance

Pros

Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.

Cons

Nothing in particular, it's good software