SysAid vs Zendesk

SysAid has 332 reviews and a rating of 4.52 / 5 vs Zendesk which has 2518 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

SysAid

Zendesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.52 / 5 (332)

4.35 / 5 (2,518)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

February 22, 2021

February 25, 2021

Pros/Cons

Pros
Superior, Best, easy to use, the better, like no other
Out of the box features are excellent and the system is very easy to configure.

Cons
A little confusion when setting up modules, but the support via Chat, trouble tickets and FAQ makes it bearable for roll-out and 1st time users
Rendering email in the ticket was clumsy but has improved recently. It is perfectly useable but others do it better.

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Pros
The interface and side menus are great and the easy of use.
Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

Cons
The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.
Background workflow good but still not as flexible as others, Salesforce service cloud for example.

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Pricing

Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

5 Recommendations

9 Recommendations

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Pricing Guide

2020 Help Desk Software Pricing Guide

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Pricing models & ranges
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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