Zoho Desk

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Ratings & Reviews

Overall Rating

4.28 / 5 (25)

4.50 / 5 (1,610)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

March 17, 2018

July 9, 2020

Pros/Cons

  • Pros

  • Secure, fast, and simple. It's packed with features but you aren't drowned in a UI that you can't manage and navigate. Very easy to learn how to use.

  • The overall integration abilities such as with email and hot tips. Customer service is great, I can typically get a response within 24 hours and usually the same day.

  • Cons

  • Reporting Function could have more Features/Advanced Customization A little difficult to learn how to customize at first, but if you need any help, their Customer Service is good.

  • Not able to have multiple tickets open at one time. Would be a nice feature to help us multi-task better.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots