UVdesk vs Zendesk

I like everything so far. Only have good experience with them. They have been very helpfull and knowledgable.

So far they are very helpful and not getting any issue. I only suggest to make the error more descriptive.

The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

Background workflow good but still not as flexible as others, Salesforce service cloud for example.