




Problem details





Supported Operating System(s):
Web browser (OS agnostic)About Vision Helpdesk
Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.
This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.
Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.
Users can speed up multiple ticket operations, such as ...
Problem details
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2014
Gitesh from DBAMETRIX Solutions
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Free Trial
Review Source: GetApp
October 2014
Excellent Help Desk software with wonderful features.
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Pros
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Cons
Till today I didn't find out any.
August 2019
Ryan from CMOG
Company Size: 201-500 employees
Industry: Museums and Institutions
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
Vision Help Desk Review
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Pros
Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Cons
The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
July 2018
Daniel Alejandro
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
July 2018
Pretty good app for managing tickets
Pros
This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Cons
Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
May 2018
Dennis from Bright Consortium Ltd
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2018
Best software for managing the various internet based customer interaction channels
Talking to customers using Facebook, Twitter and other platforms is faster
Pros
Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop
Cons
The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
January 2010
Todd from Infrenion Networks
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2010
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Overall We Highly Recommend Vision Helpdesk!!
Pros
They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Cons
Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.