Vivantio vs Zoho Desk

Vivantio has 160 reviews and a rating of 4.27 / 5 vs Zoho Desk which has 1645 reviews and a rating of 4.5 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Vivantio

Zoho Desk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.27 / 5 (160)

4.50 / 5 (1,645)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

April 12, 2020

March 10, 2021

Pros/Cons

Pros
It's easy to use and the cost is great compared to other systems on the market with less features.
Ease of use. This software does not need much of training and is very user friendly as far as my experience is concerned.

Cons
Unsure how well it will cope with further larger expansion and systems integration
Need better tracking of tickets completed/closed per department, person. Graphs are now good at ticket counts.

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Pros
It's really easy to use and with a great price.
This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

Cons
Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.
With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

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Pricing

Pricing Range

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