AlayaCare Software

3.96 / 5 (99) FrontRunners

Our advisors have recommended this product 1 time in the last 30 days

About AlayaCare

AlayaCare is a cloud-based home health care platform for midsize to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and family portals and mobile care worker functionality. The solution supports non-medical, therapy, nursing and personal aide for companies in Canada, United States and worldwide.

Clinics can create custom forms to meet their speciality requirements. The family portal feature keeps families connected and allows patients to video conference with their family doctor. The Remote Patient Monitoring (RPM) feature provides pre-configured remote plans and workflows by chronic conditions.

AlayaCare is a HIPAA-compliant solution that stores e...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

99 Reviews of AlayaCare

Average User Ratings

Overall

3.96 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(31)

31

4 stars

(40)

40

3 stars

(23)

23

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

July 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

The right approach to home care software

Pros

As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale.

Cons

Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software.

December 2020

Emily from First Day Homecare

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

More of a Partner than a Vendor

Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

Pros

I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

Cons

The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

Reasons for Switching to AlayaCare

Primarily the forms builder was what did Savii in for me. They do not have a customizable forms builder, so we would have been stuck with using all of their current forms, and stuck waiting on them every time we need small tweaks to our forms. As soon as I found this out, I was still in implementation with Savii, I called AlayaCare and made the switch.

December 2020

Anthony from Lifeline Homecare

Company Size: 201-500 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

December 2020

Too top-heavy

Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Pros

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

Cons

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

Reasons for Choosing AlayaCare

Most of the other companies seemed to have a philosophy of in-home nursing, which we are not. This created gaps in our ability to bill existing state-funded programs that they could not resolve. The Data Exploration aspect of Alayacare, as sold, stood out.

Reasons for Switching to AlayaCare

To more accurately track staff in the field and streamline billing and collection with new providers.

December 2020

Karen from Bellwoods Centres for Community Living Inc

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

2.0

Functionality

3.0

December 2020

Alayacare Software Review

Alayacare is a good tool to use....but given that it is a fairly new product, you would expect some things to be better. The software seems to be in its "infancy". Basic things that you find in financial software such as a configuration workbook, change logs, etc are not in Alayacare. It means that making changes are more difficult. Everything that is in UAT and tested, needs to be re-entered into production. This is another opportunity for errors to sneak in. Alayacare is not designed to make upgrades while it is in production.

Pros

I was not working with the software when it was implemented. Unfortunately it turned out the implementation of the software was not optimal. As a result we are having to go back and fix a lot of things that are not working. There are aspects of the software that work well, and other pieces that are awkward or not thought out well.

Cons

Parts of the software that do not work well: - Facility staff planning...seems like a work around to have to have 2 service codes for staff. One to record their shift, then another to record their client time. - Facility Scheduling - having to use "Lines". It is difficult to view the overall staffing - Rolling data up into sub-programs and programs. The service codes seem to be a limiting factor. There is no where to have an "org" structure to roll up the data. - Data Exploration is weak. The data warehouse does not seem to be designed well to run reports. It times out, I can only run data for 1 month at a time, not for a quarter or year. It is taking at least 60-90 seconds to save reports. Not all the fields can be reported on in DE. You cannot use 2 cubes in a report. You need to pull the data into Excel to be able to get any useful information. - DE only updates once per day. This actually leads to delays in running our payroll. We need to add and change data on Monday, then have to wait until DE is run to continue the payroll run on Tuesday. - Does not have a method of calculating and paying travel based on a lump sum per event, not on a per km basis. We have to have a custom report for this, that no one at Alayacare seems to be able to support. - Scheduling - cannot get "live" data. If scheduling is working to fill vacant visits, or other issues, they cannot run reports during the day to see what is fixed or what is remaining. ...they have to track m

July 2020

gillian from Jewish Family Services

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

2.0

Functionality

2.0

July 2020

Feedback for ALaya

Pros

The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Cons

Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too)

Response from AlayaCare

Replied September 2020

Thank you for sharing your experience with us, Gillian. We're sorry to hear about some of the concerns you're having. To help make things easier for you next time, instead of going through The Help (?) button, you can check the Zendesk Guide to find the information you're looking for: https://alayacare.zendesk.com/hc/en-us. You can also use AlayaCareU on any non-production environment for a walk-through on the specific workflow you have questions about. Our team would be more than happy to help assist you with specific concerns, feel free to contact us at support@alayacare.com.