Careficient AMS Software


 

Careficient is a cloud-based fully integrated agency management system for home health, hospice, private duty and therapy agencies. It manages employees, payroll, scheduling, referral sources, patients, doctors’ orders, eligibility, electronic visit verification (EVV), OASIS forms, HIS, automated invoicing, accounts receivable, collections and payers all from one interface.

Careficient is able to store all employee information such as territory assignments, payroll information, compliance requirements, license expiration dates and more. The solution automatically schedules and matches associate to patients based on disciplines, territories and compliance requirements.

The system automatically creates invoice and payroll records as soon as the visit occurs and is verified. Afterwards, the visit charge is automatically assigned to an invoice and the clinician’s payroll record is created. Careficient also offers automated benefits verification and tracks authorizations from Medicare and other payers. Accounts receivable management enables users to manage billed and unbilled as well as paid invoices.

 

Careficient AMS - Encounter scheduling
 
  • Careficient AMS - Encounter scheduling
    Encounter scheduling
  • Careficient AMS - Compliance
    Compliance
  • Careficient AMS - Medications
    Medications
  • Careficient AMS - Invoices
    Invoices
  • Careficient AMS - Reporting
    Reporting
  • Careficient AMS - OASIS analysis
    OASIS analysis
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

21 Reviews of Careficient AMS

 

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Software Advice Reviews (7)
More Reviews (14)

Showing 1-7 of 7

Paula from Monroe County Health Department
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

First system ever used, user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

First system ever used, user friendly. It was easy to learn and use. Even new staff learned quickly enough to use it on the first day.

Cons

All the medications carry over to other documents, including discontinued medications. This is a problem, if you don't actually check the list. I would like to see the patient's DOB with the name at all times.

Review Source

  Response: Gene, Careficient, Inc.

Date: December 2018

December 2018

 

Thank you Paula for the great feedback. There is a rule in Careficient that will turn off transferring discontinued medications to other documents. Your Representative will contact you about activating that rule. Many of our Agencies want the discontinued meds to show up so that the physician can see the process of what meds and doses were ordered and when.

 
 

Melissa from KCCMH Home Health and Caring Hands Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

User friendly, affordable, efficient and thorough software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall our agencies are beyond pleased with this software. It is comprehensive, is up to date with the COPs and care planning requirements. when calling customer service, our calls are answered promptly and if the tech doesn't know how to help, he/she will put us in touch with someone who can help. They are not used to handling agencies who provide both home health and hospice but they have worked very hard at helping us manage both inside the system.

Pros

Charting time (1 hour versus 5 in our old software)
Thorough charting
Offers both Home Health and Hospice
Billing services are affordable and worth it
Support is easy to reach and go out of their way to help
They will customize as much as the system allows

Cons

The set up was frustrating and very time consuming
Some of the processes inside the system are a bit confusing
No ability to customize reports for agency needs: ie, fall tracking
Training- Not structured to teach clinical personnel their role
Difficult to differentiate home health from hospice patients on the list of patients.

Review Source
 
 

Chuck from Brightmoor Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Fantastic Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our Reps and the rest of the team have supported us through the entire implementation. Lots of instruction, one on one training and communication surrounding our questions and concerns has been fantastic. Implementing the new software was very stressful to the entire staff but the Careficient team has done everything they could to help my entire staff through it. All of our requests have been acted on quickly and efficiently. It has been an excellent partnership. This is the easiest and most accommodating vendor I have worked with.

Pros

The implementation team was great. Went above and beyond throughout the entire process
Careficient training is outstanding.
Communication is great
Ease of use for all staff

Cons

Changing from a non internet based product to Careficient has been a struggle for the staff to become accustomed to an entire new way of doing things.

Review Source
 
 

Mary Ann from J & K Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Careficient is a great customizable software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall excellent home care software with a great support team. Having nurses on the support team is a great benefit for compliance questions. Compared to other home care software, the Careficient pricing can't be beat.

Pros

Care needs are easily entered and customized for our patients. Associates very happy with the ease of filling our their nursing notes. Agency reports are easily obtained and keeps our agency organized and up to date with compliance.

Cons

Transitioning patients to Careficient software is time consuming as we are not able to import information. Nothing bad about the system just a con for switching to any new software.

Review Source
 
 

Shatane from Care For You Home Healthcare Agency
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Brings structure and organization to our home care agency & ease to use our staff and nurses love this system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall very impressed with system.

Pros

All patients information s all n one place.
Great way to have great communicate between our staff
Great scheduling system
Stays updated
Generates 485 form our nurses love this.

Cons

Sometimes have updates
Little expensive but worth it!!!
Scheduling is little confusing
Long training when first starting up
Need to be geared towards all medicaid and medicare program like passport etc

Review Source
 
 

Ellen from A&E Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Positive experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer Support Team is A+

Pros

the many features. EMR/Compliance/billing/payroll all in one. No paper. Customizability of nearly everything

Cons

It's a complicated system that requires patience during implementation. There is a lot of fine tuning that needs to be done which wasn't expected.

Review Source
 
 

Bashiel from Dreamers Home Health Care (LLC)
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

THE BEST OF THE BEST: Premium software for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SATISFIED, SECURE IN THE KNOWLEDGE THAT OUR PARTNERS ARE PROFESSIONAL AND PROTECT OUR INTEREST EVEN WITHOUT OUR URGING.

Pros

Customer-friendly, tireless consultation to ensure proper usage, courteous, professional efficient, effective and willing to work beyond the call of duty.

Review Source
 
 
 
Showing 1-14 of 14

Zak from Loving Family Home Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

New Employee Form Feature is AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The system originally did not have everything that we thought it would have however, the team at Careficient has been very helpful and willing to make sure we have what we need as an agency to be successful. If they don't have a feature, let them know and they will see about making it happen!

Pros

This new feature allows us to have new hires sit at a computer and do our new hire paperwork/training all on the site. This gets rid of using tons of paper for each new employee that we bring on. AWESOME

Cons

No issues yet for this new feature.

Review Source: Capterra
 


May 2018

May 2018

IT and transferring has been wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the versatility that the software offers, as well as ease of use. IT is also always on top of things.

Cons

What I like least is about the same as anyone transferring software, it is simply the changing of a software. Right now I have nothing bad to say about the system itself.

Review Source: Capterra
 

Caroline from Alexander Home Healthcare

May 2018

May 2018

Great system and the support team is phenomenal!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is very user friendly and in comparison to other software I have used in the past it was fairly easy to enter information and get started.

Cons

Nothing really. The support team is always open for suggestions for improvement. The system really helped is get through our accreditation process smoothly.

Review Source: Capterra
 

Tena from Area Agency on Aging of Southeast Arkansas, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

I love this software! It is very easy to use and navigate through. Customer Service is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Medical records that can be easily viewed by quality assurance to be certain care plans are being followed. Record reviews, electronic medical records, etc.

Pros

Ease to use and navigate through. Low cost is always a plus. An amazing customer service team that I consider friends.

Cons

There really isn't anything I don't like about the software. Sometimes there may be issues with orders or something but, they have such a great support team that it usually gets fixed within a short period of time.

Review Source: Capterra
 

Danielle from Faith Home Healthcare, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

I am new to this software and love that we get to work with developers who listen to our ideas.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It completes the patient's EMR and meets compliance issues with CHAP and Medicare. Obviously it decreases the amount of paper kept for medical records and HR records.

Pros

I like how the information flows from service notes to orders such as 485. I also like how you can customize information on the service notes. I am excited to start working with the new care plan customization options and visit tasks. I also like how learning videos are available at any time and that you can get into the system from almost anywhere.

Cons

I feel that some stuff is repetitive or requires multiple steps to get completed. I wish the scheduling was easier to complete and make changes if needed. I don't like that you can only create a ROC order if the 485 is completed as sometimes these date ranges interfere with each other. I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained. Like the ROC orders only pull orders but not goals. It would also be nice if one could quickly mark that we do not need a physicians signature but would still like to fax it (i.e. case communication notes) as opposed to faxing it, then taking the dates out, then marking no signature required. Just simple cons so far.

Review Source: Capterra
 

Nancy from Scotland County Home Health Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

This software is user friendly and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

?

Pros

The workbasket items, to remind me of things that need to done. Also the billing portion of the program is very user friendly.

Cons

That there are so many steps to add new items to supplies and setting up new payers is difficult and I find it difficult to know what each item is and when to allow it. Also, posting payments if there is money that has been reclaimed.

Review Source: Capterra
 

Marlene from Alexander Home Healthcare

December 2017

December 2017

We are going through the implementation and so far everything is going well. Excellent support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very good interface and navigation is straightforward. The system has a lot of checks and balances, so it helps you to stay in compliance. Great support during implementation, especially when compared to other software we have implemented in the past. The training and support person assigned to us is outstanding and the responsiveness to issues is very timely. I wish we had run across this software years ago, it would have saved us a lot of headaches and wasted time and money.

Review Source: Capterra

  Response: Careficient, Careficient, Inc.

Date: December 2017

December 2017

 

Thank you Marlene, we are glad to have you as a client and partner and look forward to working with you and your staff.

 

Tawanna from US Home Health
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

My experience the staff has been excellent. They provide great support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

great with meeting the COP for CMS

Pros

Readable features, easy login and recovery of forgotten password. Notification concerning system updates

Review Source: Capterra
 

Vickie from Lewis County Health Department
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Like working with their personnel.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me time.

Pros

It is easy to use. I do the billing. It easy to find errors and corrected them. It is easy to post my remittance. Also it is easy to bill.

Cons

This is simple thing. But I don't like the color of the patients name. Also when I'm working on my laptop if you get close to the header bar if drops down and gets in your way.

Review Source: Capterra
 

Helen from Grafton-Taylor County Home Health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I find the system very easy to use. Clinicians that have used other systems, find it difficult.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I personally haven't used any other system. All electronic charting is done with Careficient.

Pros

As the office-intake clerk, I very much appreciate the ability to see real time as clinicians complete their service notes for verification.

Cons

1. The entry of supplies is way too time consuming.
2. Pecos should cross over for populating of information.

Review Source: Capterra
 

Deborah from Knox County Health Department
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great support from customer reps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is so much better than our previous company. For the most part, it is very user friendly and our home health staff finds it easy to use.

Pros

I most like the billing component of this software. Very easy to use. Much better than our previous company.

Cons

I find it hard to get medical supplies entered and usable in the system. It is also complicated to get the billing codes put in place.

Review Source: Capterra
 

James from ABC Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Customer rep has been the saving grace for us. He has made the difference in keeping our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and cost effective. Most of the features you do have are easy to understand and learn. Also, since the company was purchased, new features and items have been added that we needed.

Cons

The Software has some limitations in billing and tracking cert periods and the EMR keeping is very weak. More work needs to be done in the EMR area.

Review Source: Capterra
 

Roberta from ACE Home Health Care Services Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

overall it is headed in the right direction. i do NOT feel I made an error choosing this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is our scheduling, billing, and EMR. Overall we like it very much. And they have made many improvements in the last year. They are listening carefully to their customer base.

Pros

The layout is good. They keep up with regulations. The color coding is helpful. Responsive to our requests, especially the ones that relate to failures in survey.

Cons

Light on the reporting. Not flexible in the area of reporting. Plenty of data there, just not right reporting. In the area of billing it doesn't lean far enough to the standards of medical billing. It treats a lot like regular invoicing. I have adapted but it could use some work.

Review Source: Capterra
 

Brendon from HPSC Group
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Careficient is a very helpful tool for managing our associates and clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software help us with most of our processes.

Pros

I love the ability to customize Careficient to suite our needs at different stages of growth and needs. I love the customer support knowledge and speed of resolutions.

Cons

I wish we could customize a few other things, but I'm sure Careficient will continue to help us with these changes.

Review Source: Capterra