











Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About CareSmartz360
CareSmartz360 is an integrated cloud-based solution designed to manage private duty agencies. Included in the suite are point of care, billing, scheduling, accounting, HR, CRM, telephony and more. The system can accommodate different locations and franchises within a single platform.
The scheduling module offers multiple calendar views, drag-and-drop functionality, and suggested caregivers based on the needs of the client and the caregiver abilities. The telephony application automatically calculates hours worked, tracks mileage and expenses, and sends alerts if caregivers don’t show up on time.
The mobile app includes calendars and schedules, details about caregivers and clients, service plans, and other features. Access...
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2019
Amanda from All Your Cares In Home Support Services, LLC
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Perfect for a Growing Agency
Pros
This software has made it very easy to go from doing our scheduling and books by paper to an online system. We are more organized and efficient and it is making the staff and clients happy.
Cons
There is nothing we don't like, it has been a good addition to our office system.
Reasons for Choosing CareSmartz360
Cost and recommendation from another agency.
Response from CareSmartz
Replied November 2019
Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances.
April 2020
Joy from Malijo Inc
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Exceptional Customer Service and user friendly application
We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor
Pros
What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!
Cons
I really can’t think of any, when ever there is an issue, caresmarts is always on top of it.
Reasons for Choosing CareSmartz360
My partner was considering to switch and for the very reasons I mentioned earlier I convinced them we would be crazy not too. The staff is always working on ways to ensure the client is successful and not only successful but your unique needs are met. You can personalize settings and the configuration is as easy as pie. Keep up the good work!
December 2019
Cassandra from Quality of Life Home Health Care LLC
Company Size: 2-10 employees
Industry: Individual & Family Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
5.0
Functionality
2.0
December 2019
Can use some improvements with functionality
[SENSITIVE CONTENT HIDDEN] is completely fantastic. The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer. Regarding the bugs, I've sent an email....no response. Called tech support and was on hold for quite some time so I hung up. I am going to call again to address the concerns listed and hopefully we can get this straighten out.
Pros
The demo was fantastic. This literally is a good product and as a Home Care provider, this was an easy solution in managing the daily operations of my business. Everything you need to manage clients, records, staff, training etc, is here.
Cons
There are several bugs that interfere with my day to day business. For example, I have been unable to enter payor info. The screen goes blank, in order to schedule staff to meet with clients, I have to enter payor info. If this step isn't functioning, I can't schedule staff to work with clients, which means clients are not getting service and I am not getting paid for providing a service. Several staff are receiving daily messages that they have a meeting when they don't. In fact the messages are being received during the times they have themselves listed "unavailable". Then you have the "open shift" schedule, none of my staff can see open shifts. I am tech savvy however this system is too complicated to find some of the simplest task in order to self teach. I find myself spending hours trying to figure things out. I 'm going to try this for another 30 days and if these issues continue, I will have to seek services elsewhere.
Reasons for Choosing CareSmartz360
Price
Response from CareSmartz
Replied January 2020
Thank you for your valuable review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances.
January 2021
Roger from Embrace Care, LLC
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
An Ever-Developing Data Platform for Home Health Care Agencies!
The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!)
Pros
What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.
Cons
As we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly.
Reasons for Switching to CareSmartz360
We were seeking a platform that would be as all-encompassing as possible.
October 2019
Joshua from Saving Grace Private Home Care LLC
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
October 2019
Way better than our old software
From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.
Pros
Ease of scheduling, adding clients, adding caregivers and editing information. The overall “feel” of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.
Cons
I wish there was a way to “bulk” approve schedules instead of having to open each individual shift and click “approve”
Reasons for Switching to CareSmartz360
More bang for my buck, only paying for clients I have, and the feeling of having support and being able to do assessments online.
Response from CareSmartz
Replied October 2019
Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances.