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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About CareSmartz360
CareSmartz360 is an integrated cloud-based solution designed to manage private duty agencies. Included in the suite are point of care, billing, scheduling, accounting, HR, CRM, telephony and more. The system can accommodate different locations and franchises within a single platform.
The scheduling module offers multiple calendar views, drag-and-drop functionality, and suggested caregivers based on the needs of the client and the caregiver abilities. The telephony application automatically calculates hours worked, tracks mileage and expenses, and sends alerts if caregivers don’t show up on time.
The mobile app includes calendars and schedules, details about caregivers and clients, service plans, and other features. Access to data is role-based and permission-based, and customized push notifications can be configured. Integrated email and SMS allow agencies to communicate with caregivers.
The monthly pricing includes basic set-up, implementation, and professional services which are also available for agencies interested in extensive customization or large data migration.
5 Reviews of CareSmartz360
Average User Ratings
Overall
4.40 / 5 stars
Ease-of-use
4.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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Showing 1-5 of 5 reviews
June 2019
RHONDA from EMBRACE CARE, LLC
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2019
SATISFIED NEW ADMINISTRATOR
While the learning curve was longer than expected, the tech support from rep I. has been top notch and almost instant whenever I needed her. She has been very thorough in accommodating all my requests and needs, even down to tweaking the system to meet my agency's needs.
Pros
There are so many options to record details in this system. There is a place to document everything we need to have on file.
Cons
Because there is so much room for customization, I found it overwhelming and difficult to determine which options would imperative and which were insignificant in the scheme of scheduling .
January 2017
Mathieu from True Companion Community Care
Company Size: 2-10 employees
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Great All Around
I first approached CareSmartz360 as my home health care company was just getting off the ground. I was looking for a full solution that was scalable as we weren't in a position to pay for a giant one-time purchase software. CareSmartz360 provided us with a custom, high-quality solution that helped take the effort out of scheduling, document management, and even invoicing and payroll!
Pros
How seamlessly the scheduling works with the invoicing and payroll.
Cons
At times the software can be a bit slow loading from page to page.
April 2019
Jade from Neighbors in Action
Company Size: 2-10 employees
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2019
New customer to CareSmartz360
The customer service has been outstanding. The program has saved us time, so that we can focus on the client rather than data entry.
Pros
I like that some of the functions take away the work I was doing so that I can focus on the client.
Cons
Sometimes you will need to do a work around to get the outcome you want for the program to work for your business.
January 2017
Gerard from Castle Home Health Care
Company Size: 2-10 employees
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Awesome Home Health Care system
This is by far the best home health care system I have used and compared with others which are available. Best for the value of money period. Thanks, Caresmartz360, may our business live as long as we care for the elderly.
Pros
Everything. Especially the telephony system and schedule reminder through texts and emails
Cons
More features are still being developed.
March 2019
Brian from HomeChoice Home Care Solutions
Company Size: 51-200 employees
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2019
Great software for independent agencies
CareSmartz has helped us eliminate paper time sheets and be able to run billing and payroll in a fraction of the time it used to take
Pros
Great customer support and excellent transition team.
Cons
How quickly it logs you out with inactivity