HHA eXchange offers a user-friendly cloud agency management solution for Medicaid and Private Duty agencies. Integrated applications for Billing and Payroll, HR and Compliance, Workforce Management and Mobile give agencies the tools they need to effectively manage clients and caregivers.
This solution offers a high level of compliance on the caregiver, visit, and billing fronts. Their seasoned US-based support and development team stays current on federal, state, and local standards and regulations to keep the system up-to-date, up-to-the-minute.
We like how automated the billing process is with HHA eXchange. Actual users of the system have praised it for decreasing time spent on billing while minimizing errors; we believe that users will like the ability to batch process invoices and receive electronic payments, as well as the fact that the system can easily interface with many accounting and payroll systems. HHA eXchange also interfaces and communicates directly with payer systems, which are often using the HHA eXchange payer solution. These features ensure claims and invoices are accurate, with a minimum expenditure of time.
HHA eXchange partners with agencies that decide to implement the system to ensure a flawless transition, as the solution uses a Workflow Manager that automates and evolves according to the agency’s needs. They strive to exceed expectations, and as an online platform, they offer assistance integrating with third-party systems and comprehensive training that can be conducted either remotely or on premise. The system is suitable for agencies with any number of employees or users, and we typically recommend it to agencies with more than fifty patients.
Abraham from Rishavena Home Health Care
Specialty: Home Health Care
Employees number: 51-200 employees
Used this software for a period of 6 months before returning to Alora Home Health Care Systems.
This program acts as an overall solution to HHA/PCA/Caregiver scheduling and offers an array of features that really surprised me. The focus here is primarily on streamlining the scheduling of caregivers for contracted patients and in that realm alone, HHA Exchange is practically unrivaled. You can focus on other Quality Assurance related issues while HHA Exchange takes the leg work out of scheduling and rescheduling.
The customer service agents for this company are not as attentive or patient as those for other Home Care software companies that I have used. This is the only negative that I can offer.
Christian from Renaissance Home Health and Adult Day Services
HHAX's reporting and compliance functionalities would be what I would say I like the most about the software. Most reports are readily available and the software offers an option for customizable reports. HHAX also offers multiple methods of electronic visit verification (EVV) to curtail fraud, waste and abuse. Another great aspect of this software is the customer support. Most issues reported are usually resolved on the first call. If the customer support technician is unable to resolve the issue in the initial call; the technician will follow up and provide updates until resolution.
Although software updates are necessary, there have been instances where some reporting functionalities were removed when a new version is available.
shawn from Lynn Agency Inc
the e-billing is a great tool, the notes section and pdf uploads to notes are a useful tool as well. I also like the referral management is very helpful.
there seems to be many glitches with the caregiver clock in system. many caregivers are saying that they have clocked in or out and entered duties but it does not register thus making them have to fill out a timesheet. It is not fair for the caregiver. We thought that is was a couple of caregivers making it up but after we found that over 80% of them complained about the same thing, we knew that it was something with hhaexchange.
Bobby from Lynn agency
Easy to use, and customer service is great! The software helps my staff in a way that other systems couldn't .
At times data that was entered seems to change on its own. Causing reports not to match previous reports.
Elliot from Palm Beach Health Care Agency
Employees number: 2-10 employees
Everything is at hand with this one stop shop program
HHAx is a one stop shop for an ever evolving home care industry. A very easy program to use with connectivity to basically everything needed to take care of the home care business
Sometime the program runs a little slow which can effect deadlines but this is more of a rarity than anything.
Ease of use, flexibility, good layout, can get what I need fast
The software is very reliable and always seems to be on the cutting edge of the industry. It is very easy to use and navigate. The layout is very simple to use as well.
The software could use some more bells and whistles (Reports for interrupted sleep for instance). The help desk needs to be more on top of things. I submit a ticket and if I don't follow up on it, I don't get a response. Calling the help desk as well is time consuming and I don't receive an answer immediately. Also, there are always additional charges for any fix we need - not all fixes deserve a charge. There is no room for negotiation on the charges as well.
Maryelena from Preferred Home Care Of NY
easy to use. self taught. lots of features that help the business growth. Reports are easy to find and most important accurate. great seminars to attend as well when new features are available.
the customer service has no follow up set up. you can call 10 times and "they will call you back" don't hold your breath! Half of the time your better off figuring it out yourself.