Homecare Homebase Software


 

Homecare Homebase is a cloud-based automation solution for hospice and home care agencies. The solution provides real-time data exchange and communication between field staff, office and physicians. It offers interoperability with the healthcare community, driven by the Continuity of Care Document (CCD) specification. It provides prompts, reminders and notices to field clinicians to inpsoftut and shares information with back office and others. The solution offers a customizable dashboard for monitoring key performance indicators (KPIs).

Homecare Homebase provides billing feature using integrated checks along with features such as HHRG scoring, progress notes, medication tracking etc. The solution keeps the user updated regarding any regulatory changes by providing regular system training and updates. It provides management reporting tools for cap management, referral development and resource allocation.

Support is offered via phone and email. The solution is suitable for home care and hospice industry players of all sizes.

 

Homecare Homebase - Dashboard
 
  • Homecare Homebase - Dashboard
    Dashboard
  • Homecare Homebase - Clinical outcomes
    Clinical outcomes
  • Homecare Homebase - Field Worker Productivity
    Field Worker Productivity
  • Homecare Homebase - Home Health model
    Home Health model
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

24 Reviews of Homecare Homebase

 

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Software Advice Reviews (15)
More Reviews (9)

Showing 1-15 of 15

Dawn from Hospice of the comforter. Advent health.
Specialty: Hospice Care
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

NOT suitable for hospice inpatient units

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You sold management a bill of goods. Pretty sure they paid too much for this terrible system.

Pros

Nothing.totally inappropriate fo. TIME consuming. So much repetition for so little information. Set up for intermittant visits. Too much back office requirement that impedes flow of information. Does not interact with hospice pharmacy so all meds have to put in twice. Calls for answers to questions before you can move on where there is no appropriate answer available

Cons

Soc is too time consuming. Hard to retrieve information that is useable for continued pt care.too complicated but not flexible. This has been a nightmare to use.

Review Source
 
 

Muhammad from Beaumont Home Care
Specialty: Home Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Worst home care software, Period.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay a way from it as much as u can!!!

Pros

Clinicians can't lie about the actual in home time. Less paperwork to take home once u get in the flow of it.

Cons

Every regular visit is almost like an initial assessment. Lot of redundancy in different sections. Documenting Vitals is like going back and forth hundred times. If u check some sections, it will force u through thousands of questions which are mostly unnecessary. Can't do visits if u haven't completed the last visit. And on and on and on and on and on.......... Patients think we are playing video game on the tablet.

Review Source
 
 

Mike from Curo Health Services
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our company uses this software all day, every day. We could not provide the high level of care we do without a robust software like HCHB.

Pros

Great all in one software for a growing hospice company. Without this I don't know how we could function as a company, this is great!

Cons

They roll out quite a few updates the system can go down from time to time but if you can be patient and plan for it you'll be fine.

Review Source
 
 

June from Cornerstone VNA
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Data Driven

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are fairly new to the system - the key to success is to follow the HCHB processes as they are like a well oiled machine, and seriously consider changing agency process to work effectively within the system

Pros

Real Time Data Analytics, ease of clinical use. Our field clinicians are now completing 80% of documentation in the home!

Cons

very workflow oriented so there is not alot of leeway for real time process issues or changes. System is authorization driven which if not processed quickly can hold up patient care

Review Source
 
 

Zach from Bayada Home Health Care
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Powerful home care and hospice automation software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HCHB has a multitude of integrations for supporting our nurses including integrations with patient data, physician office integration, payroll, and others. The scanning features have drastically reduced the administrative hours nurses spend allowing them more quality time with patients.

Cons

HCHB is growing fast and has some of the biggest home health and hospice agencies. Sometimes they seem over stretched, but it usually happens in phases. They are constantly getting better and more reliable with compliance needs.

Review Source
 
 

Bob from Worldview ltd
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great with integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Provides many benefits with integration. Integrated with Worldview for document scanning and fax tracking.

Cons

Needs to focus on enhancing scanning to be more efficient with barcode scanning. Support can be lacking.

Review Source
 
 

Tom from Home health
Specialty: Home Health Care
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2017

November 2017

like wrestling a 500lb gorilla every morning

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of going thru the routine visit assessment'
Sync is easy and quik.
Speed is adequate.
Voice recognition is skechy at best

Cons

might be just the organization I work for but
: changes in dr orders that need to be authed prior to scheduling visit. Make for missed visits.
: too time consuming to change a routine visit to a dischange or discharge to routine visit.

Review Source
 
 

Shannon from Hospital & Health Care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Home Health RN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They really need to higher RN's to help them improve the Language utilized, cut down double charting within the system, improve wound care charting which is completely and utterly useless as it stands. SOC with Allscripts 1hr... SOC with HCHB 3hrs minimum.

Pros

Medications are easy to enter.There is an available drug reference guide within the library. Integrated map for client locations.

Cons

Too many to count! Charting a SOC takes about two hours longer to chart than all scripts. scheduling issues related to case management and crossing over of care. Supply ordering is a nightmare. Honestly, I could go on and on.

Review Source
 
 

Talhia from Rishavena Home Health Care Agency, Inc
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

You've got options.

Ease-of-use

Functionality

Product Quality

Customer Support

You've got options. Explore them before settling on Homecare Homebase.

Pros

I used this software daily for a number of months and, after being with another company offering a superior Home Health Care software, I understand why my colleagues were all frustrated with it. The only pro about this software is the customer service staff, who did what they could to help me when I needed them.

Cons

The interface is extremely outdated and not remotely user-friendly. I felt as though I was using a program made in the late 90's. And the so-called Phone App, which was was still relatively new when I was utilizing the software, crashed often and was never easy to use when it worked. Customer service, however, was fantastic in my experience. They seemed to understand the frustrations of their software and tried their best to ease the burden. I hope to never use this software again.

 
 

Lisa from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Data Drive System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Good product to help track visit time, documentation and travel. End user able to document at home where care provided.

Cons

Dependent on back office staff to "push" workflow, so clinicians have access to patient information and visit documentation

 
 

Vani from Homecare VNA
Specialty: Home Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Benefits of Homecare Homebase

Ease-of-use

Functionality

Product Quality

Customer Support

easily used on tablets

Pros

Intuitive, less time consuming, ability to compare answers to OASIS questions prior to finalizing discharge from services. Up to date with regulatory changes

Cons

agency has to pay for better utilization of various tools, otherwise can't think of anything negative.

 
 

Lynette from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Very specific documentation needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Amazing ability to look up patients, and map your day. I miss this feature the most when working with my new software. Looking up patients at a touch of a button and not searching really made my evenings and mornings trying to plan for my day and caseload very easy.

Cons

Did not have a lot of ability to choose what you needed in certain sections. Sometimes would have to click an answer that didn't really fit, and then would later have to type a narrative to explain

 
 

Jasmine from Amedisys Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Time waster with 1,000's of repeated questions.
Why do I need to repeat my answer 3 different times? Coworkers hate it, patients hate it because I'm in their house twice as long, just documenting.
Same pay, double the work.

Pros

None whatsoever.

Cons

See above.

Advice to Others

Don't do it. Don't torture your employees with this useless software.

 
 

Gina from Home care
Specialty: Home Health Care
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

January 2017

January 2017

Horrific and unnecessary hundreds of questions and tabs

Ease-of-use

Functionality

Product Quality

Customer Support

The clinician, nurse or therapist will spend more time in the patients home documenting the hundreds of questions that are not all necessary. So a regular visit will be over an hour and if you have cars to perform such as wound vac, pic care, labs, IV, pill box, wound. Care, expect the additional time over the 45 min to hour documenting. A loss of money and you will work much more with no compensation. Additionally, my patients fall asleep during assessment and documentation, and I had to wake them 2 or 3 times during.

Pros

It allows minimal error

Cons

You will work double but paid the same, unnecessary questions, very lengthy.

 
 

Clay from Western Summit Rehabilitation
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Not a fan of this inflexible system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This Android based system forces users into the most check-box driven system in the Universe. The pro is that the system makes you jump through the hoops. The con is that the system makes you jump through hoops.

Pros

The system forces you to write your notes every day. Once you get used to it, its nice to stay in the rhythm of documenting when you are with your patients or immediately after. You can't really get behind if you are doing it right. This system keeps clinicians very honest about the actual timing of patient visits. This is another system that CTO's and CFO's geek out about.

Cons

The goals and interventions are rigid and difficult to incorporate into the actual functional activities. If you are in the middle of a visit and need to change the visit type, you have to depend on the office to schedule things for you. When that happens, you often have to document after the fact and the system makes it very difficult to record the time of the actual treatment.

Advice to Others

You'll have to buy the system, buy a bunch of Android devices, buy time for staff to train, buy time for office staff to schedule patients and work the system on the back end. Once staff are used to this system they generally like it. But why pay for the effort to get there?

 
 
 
Showing 1-9 of 9


September 2018

September 2018

Top billing software but has some downfalls....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Cons

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

Review Source: Capterra
 

Laurel from Team Select Home Health
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Great Homehealth software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Homecare Homebase allows all of your field clinicians a digital process to enter time worked and patient notes instead of shuffling paperwork back and forth to the office.

Cons

Training for this software could be streamlined more.

Review Source: Capterra
 

Bevan from Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Many ways to get the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

On a desktop, the software is easy to use and has many different ways of getting the same task done.

Cons

If on a tablet, it gets hung up and is impossible to resolve until log on with desktop and un-hang yourself.

Review Source: Capterra
 

G from CHPCC
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Not Clinically Practical or User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It does not produce a clinically functional note to communicate what is actually happening with the patient.
It takes a lot of effort to get into and out of notes.
You cannot have more than one window open at a time, so you cannot review patient information while trying to write clinical or CTI notes.
It goes down often.

Pros

Web based

Cons

Information not easily accessible or clinically practical
System goes down and they are not responsive

Review Source: Capterra
 

samantha from Home health nurse

April 2016

April 2016

No wat

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is without a doubt the worst the home healthcare charting system ever madeyou will get the joy of dealing with continuous updates that do not improve the basic flaws in the system you do not chart against the goals you actually write in with you cannot attach photos to a visit so that you can see your wound there are no codes for UAVs there is no section for urine test and you have to write that The vital signs are not friended this system absolutely sucks

Review Source: Capterra
 

Tami from Home Care Agency in Midwest

March 2015

March 2015

I hate this program!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is extremely tedious and redundant. It is making a great job miserable. It is like entering the black hole of charting. It feels never ending. It is probably good for those in the back office but horrible for clinicians in the field.

Review Source: Capterra
 

Coast from Home health

March 2015

March 2015

No no no

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The tablet is very difficult to work on , and whoever designed this program has no I repeat no healthcare experience .Why would you design a program/use a tablet that does not have enough memory for you to view all branch patients ? Imagine being the on call nurse getting the 5 am call about a pt in trouble and getting to tell the pt " I have to call a number get you put on my device so I can get a good picture of what's been going on with you,where you live , meds you take etc...And it's lovely when you get a new tablet and the predictive text changes what you put in and you get to spend even more time charting! Note to all medical software designers charting should be the easiest part of a healthcare workers job , we are there to make people better, not battle with a horrible program and tablet. It's also a pain to see another persons patient as this program does not "look back" at previous visits like all scripts did , but the wound tool maybe the stupidest part of it all what and experienced nurse could say in one sentence requires opening a special tab entering data in several fields but hey don't worry the person following behind you can't see what you have done unless the hunt for it. I think medicare is going to nail agencies when it sees multiple repetitive goals/interventions are charted on inconsistently

Review Source: Capterra
 

Paula from Homehealth

January 2015

January 2015

Hate it

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The good thing about this program... Well it does have drug instruction. It appears the designer had never ever worked in home health . There is repetitive charting required as goals/ interventions are automatically added it is unreasonable to have 50 goals on a six visit admit but the clinican has no control over it , you
Have to constantly open tabs poorly designed program thanks for adding a million visit codes which now get to be plotted by admitting clinical staff this program has made an already hard job even harder ! The auromatic milage calculator is wrong when doing miles document storage is not user friendly and the tablet is hard to use

Review Source: Capterra
 

Denise from Holy Redeemer Home Care

November 2010

November 2010

Honest review of homecarehomebase by nurse who uses every day

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Absolutely, unequivocally a resounding NO WAY

Pros

Some realtime info is available however admissions and recertifications not available as realtime until fully reviewed by coders
Demographics info available immediately
The pros for office staff and billing purposes are readily apparent and this is the major advantage


Cons

This little device sorry,rephrase, this miniature device is totally inadequate to be working with all day and all night
Mark my words, you will be working on this little monster for the entire day &night whenever you see patients. It is slowwww, tedious to use due to miniature size and it is laborious as you need to address hundreds of screens to move through this program. It is difficult to retrieve information as it requires backtracking again through screen after screen. The type is extremely small and difficult to use continually all day & night and this is with largest type available. It has made my job easily 12 hrs a day and since I'm salaried no overtime. Basically, my job is nurse during day and data entry every single night . There is lag time with every entry and with every screen change causing delay in my data entry job. Trust me, the nursing staff will be very unhappy with this program. Mgt not sympathetic as they shrug and say "That's the way it is".

Review Source: Capterra