Overall rating
4.00 / 5 stars
Suncoast Solutions is a comprehensive suite of software tools suitable for multiple service lines including hospice, home health, private duty and more.
Suncoast is a cloud-based, patient-centric software which is able to capture clinical, financial and administrative data and organize it into a single record that is accessible to staff in every service line.
The dashboard permits clinical documentation both online and offline. An integrated customer relationship management (CRM) module is also included, as well as portals for users in nursing facilities, physicians and public referral sources. Suncoast can manage patient care accounting, and administrative tasks as well as track regulatory requirements.
Clinical console
Executive console
Staff timesheets
Forms
Telephone call log
Overall rating
4.00 / 5 stars
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Showing 1 - 11 of 11 reviews
August 2016
Charlene from Calvert Hospice
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
August 2016
Has saved us a lot of time and work and allowed maximum billing
Pros
on top of the Medicare regulations to keep us compliant! addressed pharmacy imports, icd-10, two tier payment reform etc. we would have been lost if our software didn't keep up with the requirements.
Cons
can have slow turn around for support tickets, sometimes response is very quick and other times can take several days which can be frustrating. particularly when I have a device in hand at the time and may or may not have easy access to the device in a few days.
August 2016
Sarah from Calvert Hospice
Ease-of-use
4 of 5
Customer support
3.5 of 5
Functionality
4.5 of 5
August 2016
Quality Hospice EMR
Pros
Suncoast does a good job of updating their product to keep up with changing hospice regulations.
Cons
The expertise of support staff seems to have decreased substantially in the past few years.
March 2014
Lindy from Mt. Hood Hospice
Ease-of-use
3.5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2014
Suncoast Software and Hospice
Pros
Suncoast is in the know. They are up-to-date and in compliance with everything that CMS sends our way. I feel we have a leg up on everything because we have Suncoast. I don't feel like we are missing anything. They keep us up to date. They are very responsive to our needs. Their educational programs are outstanding. Their account rep follows up and helps with all questions. I don't have anything negative to say. They are great; they help us focus on what we do best: quality patient care! They offer educational forums and webinars. They have a great training program.
Cons
I don't have any criticisms of this product. It is well designed. There isn't one thing that they haven't thought of. They send out updates and provide all the fixes to meet new regulations.
August 2016
Kara from Calvert Hospice
Ease-of-use
3.5 of 5
Customer support
5 of 5
Functionality
4.5 of 5
August 2016
Good Customer Service
Pros
Suncoast keeps up with new regulations coming and is proactive in figuring out how we stay current. Billing help is awesome!
Cons
Need more palliative care specific forms - someplace for the NP to document all eight domains of palliative care.
February 2017
Terri from Hinds Hospice
Company Size: 201-500 employees
Ease-of-use
1 of 5
Functionality
1 of 5
February 2017
The Beast
This is the most inefficient EMR I have used. It does not self populate. It asks you for the same information in several places but doesn't give you the same drop down to pick from, such as in one spot it asks for race. Ok-Caucasian. Then it asks again, but now you have to pick White because Caucasian isn't on there. There is no way to create a smart phrase. You have to type in the frequently used phrases or lists every time, or save them on a different site and copy and paste every time. Everything is drop down...click, click, click. It takes forever. It is time-consuming. It is very difficult to find any information you want to read about the patient, such as visits, notes, etc. There are so many quirks to it. It will not allow you to save your work at certain intervals, so if you get interrupted and have to stop, you will probably loose everything you have charted and have to do it all over again. It is awful.
Pros
Nothing.
Cons
Totally inefficient, cumbersome, antiquated.
June 2018
Fabiana from Mokima - All In One Marketing
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
June 2018
Very good software in terms of attention
Its design is excellent and a service available for patients.
Pros
Very good software in terms of attention, it is updated and improving its quality. It's easy for me to use now that I've adapted to their tools.
Cons
Sometimes it is a bit slow and this is a very frequent problem so it limits the use a lot. They must improve that part.
November 2013
Michael from Hospice
Ease-of-use
5 of 5
Customer support
5 of 5
Functionality
4.5 of 5
November 2013
Suncoast Solutions is a complete solution!
Pros
A truly unique aspect of the company is the level of commitment they bring to our organization's specific needs and feedback. From support to training to future development, Suncoast offers a complete package that I would highly recommend!
Cons
I have no major complaints with the product and vendor.
February 2014
Joe from Delaware Hospice, Inc..
Ease-of-use
4.5 of 5
Customer support
5 of 5
Functionality
5 of 5
February 2014
Suncoast V7 Upgrade experience
Pros
The upgrade process from 6.3.3 to V7.x.x was awesome. There was lots of planning and attention to detail on behalf of the vendor.
Cons
They did not share enough about the new version upgrade experiences from other companies that went to V7.
January 2015
David from Hospice of Western Kentucky
Ease-of-use
3.5 of 5
Customer support
5 of 5
Functionality
5 of 5
January 2015
Christmas Eve Woes
Pros
The technical support is very good and are always available when you need them!
Cons
The application is very detailed and highly configurable. That can be both a blessing or a bane.
December 2016
Jason from M. Hospice
Company Size: 201-500 employees
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
December 2016
Hospice & Palliative Care
Reliable and adaptable product. Supportive and knowledgeable staff. Once familiar with the base structure, very easy to navigate and use.
July 2016
Matthew from Calvert Hospice
Ease-of-use
2.5 of 5
Functionality
3 of 5
July 2016
New User Experience
Pros
This product appears to be dependable, although I have only used it for 3 months.
Cons
User Interface is extremely outdated and in need of a cleaner, simplified experience