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Hotel Management Software

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innRoad logo
 
innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any... Read More
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innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any... Read More
 
Hotelogix logo
 
Hotelogix by HMS InfoTech is a hotel management solution for hospitality businesses of any size. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix... Read More
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Hotelogix by HMS InfoTech is a hotel management solution for hospitality businesses of any size. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix... Read More
 
Frontdesk Anywhere logo
 
Frontdesk Anywhere is a web-based hotel property management system for small to medium-sized hotels, resorts, bed and breakfasts and condo hotels. The system includes booking features and GDS integration.
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Frontdesk Anywhere is a web-based hotel property management system for small to medium-sized hotels, resorts, bed and breakfasts and condo hotels. The system includes booking features and GDS integration.
 
Hotello logo
 
Hotello by Mingus Software is a property management system that can assist hospitality organizations in five key areas: front office, accounting, marketing, daily management and operations. Front office features include reservations... Read More
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Hotello by Mingus Software is a property management system that can assist hospitality organizations in five key areas: front office, accounting, marketing, daily management and operations. Front office features include reservations... Read More
 
WebRezPro logo
 
WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels... Read More
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WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels... Read More

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roomMaster logo
 
roomMaster from InnQuest Software is a Windows-based property management solution designed for the hotel and hospitality market. The scalable solution is suitable for small bed and breakfasts to large resorts. roomMaster offers a... Read More
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roomMaster from InnQuest Software is a Windows-based property management solution designed for the hotel and hospitality market. The scalable solution is suitable for small bed and breakfasts to large resorts. roomMaster offers a... Read More
 
RoomKeyPMS logo
 
RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the... Read More
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RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the... Read More
 
Cloudbeds logo
 
Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read More
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Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read More
 
GuestPoint logo
 
GuestPoint by Centium Software is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest... Read More
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GuestPoint by Centium Software is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest... Read More
 
RMS logo
 

RMS

RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point... Read More
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RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point... Read More

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RDP logo
 

RDP

Resort Processing Data (RDP) is a leader in the Property Management field, and is currently deployed across the globe. This solution is available on-premise and hosted, with robust yield management and reservation options.
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Resort Processing Data (RDP) is a leader in the Property Management field, and is currently deployed across the globe. This solution is available on-premise and hosted, with robust yield management and reservation options.
 
Maestro PMS logo
 
Maestro by NORTHWIND is a guest-centric property management system that includes more than 20 different modules, offering an end-to-end hospitality system. This solution is suitable for properties of most sizes, particularly midsized... Read More
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Maestro by NORTHWIND is a guest-centric property management system that includes more than 20 different modules, offering an end-to-end hospitality system. This solution is suitable for properties of most sizes, particularly midsized... Read More
 
Skyware logo
 
Skyware was the first of their kind to embrace a full service software solution suite built to operate as a true SaaS (Software as a Service) within “cloud computing” technology to manage all of a property’s requirements online,... Read More
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Skyware was the first of their kind to embrace a full service software solution suite built to operate as a true SaaS (Software as a Service) within “cloud computing” technology to manage all of a property’s requirements online,... Read More
 
Peek Pro logo
 
Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and... Read More
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Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and... Read More
 
ConvertDirect Booking Engine logo
 
STAAH ConvertDirect Booking Engine is a cloud-based booking solution for hotels, bed and breakfasts, motels, campgrounds and resorts of all sizes. It offers conversion tracking, a mobile-responsive interface and a rate-tracking tool. ConvertDirect... Read More
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STAAH ConvertDirect Booking Engine is a cloud-based booking solution for hotels, bed and breakfasts, motels, campgrounds and resorts of all sizes. It offers conversion tracking, a mobile-responsive interface and a rate-tracking tool. ConvertDirect... Read More

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ResNexus logo
 
ResNexus is a cloud-based hotel and property management solution that helps boost reservations, streamline business practices and provide a booking engine for guests to make their own reservations. ResNexus is suitable for small to... Read More
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ResNexus is a cloud-based hotel and property management solution that helps boost reservations, streamline business practices and provide a booking engine for guests to make their own reservations. ResNexus is suitable for small to... Read More
 
eZee FrontDesk logo
 
eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide... Read More
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eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide... Read More
 
Lodgify logo
 
Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read More
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Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read More
 
Sirvoy logo
 
Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management.  Sirvoy’s... Read More
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Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management.  Sirvoy’s... Read More
 
eZee Absolute logo
 
eZee Absolute is a cloud-based hotel management system designed for any type of hospitality company to handle daily tasks. The system includes a booking engine and channel manager, as well as a point-of-sale system.
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eZee Absolute is a cloud-based hotel management system designed for any type of hospitality company to handle daily tasks. The system includes a booking engine and channel manager, as well as a point-of-sale system.

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FrontRunners for Hotel Management, June 2017

Powered by Gartner Methodology

What Is the FrontRunners Quadrant?

A Graphic of the Top-Performing Hotel Management Products

FrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.

To create this quadrant, we evaluated over 130 Hotel Management products. Those with the top scores for their capability and value made the quadrant.

Scores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).

Is One Quadrant Better Than the Others?

Nope, Products in Any Quadrant May Fit Your Needs

Every product in this quadrant offers a balance of capability (how much the products can do) and value (whether they’re worth their price/cost) that makes them stand out in the race for small business software success.

FrontRunners has four sub-quadrants:

  • Upper Right = Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
  •  
  • Upper Left = Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
  •  
  • Lower Right = Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
  •  
  • Lower Left = Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.

Depending on the specific needs of a software buyer, a product in any of these sub-quadrants could be a good fit.

Why? To even be considered for this FrontRunners, a product had to meet a minimum user rating score of 3.1 for capability and 2.6 for value. This means that all products that qualify as FrontRunners are top-performing products in their market. They appear in the quadrant in relation to how their peers performed.

For some buyers, a specific FrontRunners sub-quadrant might be best. For example, if you manage a small independent hotel and are new to software, you can find a system in the Masters sub-quadrant that offers core front desk and reservation tools to get you started. However, if you operate a resort with various amenities, a system in the Contenders or Pacesetters sub-quadrants could include the specialized functionality you need.

You can download the full FrontRunners for Hotel Management report here. It contains individual scorecards for each product on the Frontrunners quadrant.

How Are FrontRunners Products Selected?

Products Are Scored Based on User Reviews and Other Data

You can find the full FrontRunners methodology here, but the gist is that products are scored in two areas, Capability and Value.

To be considered at all, products must have at least 10 reviews and meet minimum user rating scores. They also have to offer a core set of functionality—for example, they must include capabilities to manage reservations, check guests in and out and coordinate housekeeping staff.

From there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.

Got It. But What if I Have More Questions?

Check Out Our Additional Resources!

For more information about FrontRunners, check out the following:

Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.

  • Simply take this short questionnaire to help us match you with products that meet your specific needs.
  •  
  • Or, talk to one of our experienced software advisors about your needs—it’s quick, free, and there’s no-obligation—by calling (844) 687-6771.

One Last Thing—How Do I Reference FrontRunners?

Just Follow Our External Usage Guidelines

Check out the FrontRunners External Usage Guidelines when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:

FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.

Runners Up

Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

360 HMS
AbodeBooking
Agilysys LMS
AirGMS
Alexandros Front Office
Alice
ATRIO
Ayenda
BananaDesk PMS
Bellboy
BestRez
Billy
Bookalet
bookatonce
Booking Factory
Bookinglayer
Bookly
Boost-Inn
Cenium Hospitality ERP
Check-Inn PMS
Colibri PMS
Crono
CSS Property Management Systems
Cubilis
Execu/Suite
Frontaide
FrontClerk Property Management
Guest Tracker
GuestALL RSO
GuestCentrix
HappyBooking
Hipar Hotel Management Software
Hostaway
Hotel Booking System
Hotel iDesk
Hotel PMS
Hotelline
hotelminder
HoteloPro
HotelSimply
I-Pro Booking System
InnGrid
Innkey PMS
InnTender
IQWARE PMS
JCL Hotel
Lodgical Solution
Lodgify
Maestro PMS
Magna Timeshare Software
Magpie Property Management
Managinng
ManCloud
MegaHIS
MICROS OPERA PMS
Mirage
Monkport Hotel Management
Moonicorn
MotelMate
MSI CloudPM
MyHMS
MyPMS
Nitrogen
ONETECH.PMS
Optima PMS
Oracle Property Management
Ordyx
OtelMS
PAN Hospitality Suite
PARCS Reservation Software
PMS Cloud
PMS PRO
Propertyware
protel PMS
Pursuit
QiK A.R.M.S
Resort Management System
Resort Manager
RezEasy
Rezlynx
RezOvation Web
RezStream Cloud PMS
Rezware XP7
Roombler
RoomRaccoon
Roomsy
Seekom iBex
Sirvoy Booking System
Sistem Otel
Skyware
SMS|Host
totalhotel.coza
Vendor Remote
Visual Matrix PMS
Vreasy
WebPMSPro
WinHMS Express
YnnovBooking

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: December 5, 2017


Hotel and hospitality management software performs essential financial and organizational functions for hotels, motels, resorts and bed & breakfasts, as well as condos, RV parks and other forms of lodging. These functions include reservations, employee scheduling, accounting, property/maintenance management and customer relationship management.

Here's what we'll cover:

Common Features of Hotel Management Software
What Type of Buyer Are You?
Market Trends to Understand
Evaluating Hotel and Hospitality Management Software
Recent Events You Should Know About

Common Features of Hotel Management Software

Hotel property management systems should have strong reporting capabilities, as well as on-board business functions like accounting and employee scheduling. These features should be customized specifically for the hospitality industry to simplify and speed up your management and accounting processes—or, if they are not part of the software itself, should be compatible with the software you have.

Other essential features of hotel software systems include:

Reservations Hotels need an effective customer-facing site that not only lets their guests book reservations online, but also integrate seamlessly with third-party booking engines. Meanwhile, you need an employee reservations system that facilitates room scheduling and availability, making it easy to identify vacancies, reservations and occupancies visually and/or through custom searches.
Front desk & housekeeping This includes organizing check-ins and check-outs, coding keycards, scheduling wakeup calls and tracking progress of cleaning staff, assigning them to specific rooms or tasks as necessary.
Point of sale (POS) POS systems are typically used for restaurants and retail stores. In the hospitality industry it’s used to allow customers to pay for, or charge to their room, products and services like restaurant meals, room service, incidentals like mini-bar items or pay-per-view, Wi-Fi, health club/spa services etc.
Maintenance management  An essential function, it’s important that hospitality management software tracks the property ownership/rental information (leases, taxes etc.) as well as tracking work orders, scheduling preventative maintenance and communicating with maintenance staff.
Customer relationship management Hotel CRM software takes all the information you have about a customer and uses it to support customer loyalty and retention. It allows you to monitor guest profiles, activity history and participation in loyalty programs to optimize rewards programs and sales and marketing tactics.

Reservations screen in innRoad

Reservations screen in innRoad

 

What Type of Buyer Are You?

Hotel management software buyers typically fall into one of the following categories:

Franchises. Many franchises have specific rules on what hospitality software can be used, while others, such as Holiday Inn, allow their franchisees to make the decision for themselves. Make sure you discuss your software options with the franchise to get their input on which products are recommended and why.

Hotel chains. At the other side of the table, if you represent a brand with multiple properties, you need to determine whether you want a single hotel PMS across them all or allow them to choose for themselves. Ask yourself how much—and what kind of—information you want to gather from each of your properties, and whether it needs to come in automatically or if manual reporting will be sufficient. If you do go with a single unified product, be sure to consider how the needs of each property differ—you may only have one hotel in Las Vegas, but it will need some of the features associated with Casino Management Software, which may necessarily impact your purchase decision.

Large hotels and resorts. The larger the property, the more robust a system you’ll need. Large hotels and resorts typically have lots of different products and services for people to buy, more maintenance requests and more complicated reservation and scheduling needs. It should be worth it to pay more for a robust hotel or resort product that can make all your processes smoother.

Small property owners. A bed-and-breakfast or a hotel with only a few rooms will have much less robust needs than a large resort. If you are just starting out, you may wish to consider a simple, but comprehensive system that includes property management and account capabilities. If you already have software that meets those other needs, be sure your new system is compatible with your legacy hotel management system.

Property managers. If you represent an RV park, a condo or some other form of communal living, you may wish to consider property management software instead of software for hotels. That being said, if there’s a lot of turnover at your property it may be easier to use this category of software, which is designed to handle reservations and accounting for high-turnover environments.

Market Trends to Understand

Software as a Service (SaaS). Most software is moving away from locally installed software and toward Web-based systems that can be accessed anywhere for a monthly fee. This drastically reduces the up-front costs of purchasing a system as well as the ongoing need for an IT infrastructure. The disadvantage is that monthly costs can add up over time, but most businesses prefer the flexibility associated with SaaS systems.

Market fragmentation. Because of the relative ease of developing software, there are lots of new companies entering the hotel management software market. Many of these come from Canada and Europe and are now looking to enter into the U.S. market. Though this will no doubt lead to better costs and quality in the long run, at the moment buying decisions may be even more confusing than they were a few years ago.

Evaluating Hotel and Hospitality Management Software

Pricing for hotel property management software is usually either per room/unit or per user. Keep in mind that for an on-premise system you’ll pay a single fee, likely with an annual maintenance upgrade, while Web-based systems (Software as a Service, or SaaS) will charge on a monthly basis.

Specific questions to ask when evaluating hoteling software include:

  • Does your marketing strategy require customer relationship management (or will it, in the future)?
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  • Are you using social media like Twitter and Facebook to communicate with your guests? Does the software support that?
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  • Do you already have a property management system in place?
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  • Are your guests buying additional products or services from you, requiring a point-of-sale system? Do you already have one? Is it compatible?
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  • How extensive is your third-party hotel reservation software system? Is the system compatible with those sites you wish to be associated with?
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  • What kind of data do you want to collect about your guests? Does the software store that data? How many records will it let you have?
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  • Do you require a solution with large group and event management capabilities?
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It’s important to consider whether you need something specific to your type of property (hotel, motel, resort), or something more generic and/or basic.

Recent Events You Should Know About

Trivago buys Swiss hotel software provider Base7booking. Trivago, the popular online travel agency, is hoping to get small and independent hotels to use the Base7booking hotel property management system. This is another example of OTAs moving toward selling B2B services to hotels in addition to their core consumer-focused business.

TravelClick estimates bright 2017 first quarter for group bookings. Even though transient bookings (short-term stays) remained flat in the last quarter of 2016, TravelClick’s November 2016 North American Hospitality Review shows an improved 2017, with a 6.8 percent boost in occupancy in the group segment.

New reporting tool CloudEnterprise simplifies analytics for hotels. CloudEnterprise, the newly released reporting tool from MSI, is supported by their TruCloud platform and offers a way to consolidate data from multiple properties automatically. This allows stakeholders to have the most important reports at hand in order to make decisions.

 

Similar software categories

Free Download:
Hotel Property Management Software Pricing Guide

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