About iGMS

iGMS is a vacation rental software that helps hosts to effectively handle day-to-day short-term rental management tasks. The solution enables users to operate all Airbnb, HomeAway and Vrbo accounts via a single interface, with access to the same functionality through the mobile app.

There is automated messaging for easier guest communication and reviews, templates, tools for team management and pricing management.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

178 Reviews of iGMS

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(125)

125

4 stars

(42)

42

3 stars

(11)

11

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 178 results

March 2020

Pat from Maine Cottage Keepers

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great Features & Value

I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.

Pros

Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.

Cons

When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.

Reasons for Choosing iGMS

I have a seasonal rental business and iGMS only charges me when I have rentals. It also has all the features I needed and a roadmap to add ones that I'd like. It's a tremendous value!

Response from iGMS

Replied April 2020

Hello Pat, Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you! Best, iGMS Team

February 2020

Kent from Seas the Day

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

From 20 to 2 hours

My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.

Pros

The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user. Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this from my phone, but still very inconvenient to say the least. I now have 8 scheduled messages that go out for every guest that books. With between 20 - 30 guests per month thats around 240 messages/month at all times of the day and night. These are automatically sent, at designated times, without ever forgetting to send a crucial message. In addition, I no longer have to schedule or contact my cleaners when I receive a booking. They are automatically notified! The ability to add instructions and timing is another huge time saver. And that's really what its all about... reducing time spent managing so I am free to live my life, not be a slave to it.

Cons

Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!

Reasons for Choosing iGMS

Was already utilizing free service. I liked the software. The additional learning curve + risk of another service not having everything I was accustomed to, was not worth a switch.

Response from iGMS

Replied March 2020

Hello Kent, Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year! Regards, iGMS Team

December 2020

Kim from FoCo Rentals

Company Size: 1 employee

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2020

Great Software!

This software has helped us interface 2 marketing platforms so that we can maximize our bookings.

Pros

This software is a great service for managing our STR! Easy to use and manage. We are very Happy with it!

Cons

The thing I like the least about iGMS is I never can get customer service on the phone. They only email back.

Reasons for Choosing iGMS

Price

Response from iGMS

Replied January 2021

Dear Kim, Thank you for taking the time and reviewing your experience with iGMS. We are delighted to know that our app serves you well, we are constantly working to imporve it. As for the customer support team, we don't provide phone support but Customer experience team is available online: Monday - Friday 24h, Saturday - Sunday: reply within 48 hours. Looking forward to connecting with you! Best, iGMS Team

September 2018

Saad from Sage Stays

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2018

AIrGMS for Multiple property owners/property managers

Pros

Message Automation Templated messages easily available for specific property one inbox for all your properties All your reports under one umbrella Cleaning and Maint. Staff management and assignment reporting on each staff members assignment. Multi- property/Airbnb Accounts calendar view in one place Task management Summary of check-in/out for multiple days and properties in one place.

Cons

Only works with Airbnb Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps. sometimes there is a Delay in processing and it slows down

Response from AirGMS

Replied January 2019

Dear Saad, We are definitely grateful for pointing out our main features, as we put so much efforts to create them! As for 3rd platforms integration, we have introduced HomeAway/VRBO integration (Beta version). You can integrate your other non-Airbnb calendars and tasks via the iCal calendar. Feel free to address support via Live chat anytime with any question. Best, AirGMS Team

October 2020

Joshua from Crown Castle

Company Size: 1 employee

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Easy to use and great customer service!

Pros

I tried another software before this and it was much harder to use than this one. This was extremely easy to learn and navigate. I had a few questions in the beginning and the customer service I received was impeccable.

Cons

They could have integrated pushing out the price/nt from their software rather than having to go to each platform and set the prices that would save some time.

Reasons for Switching to iGMS

Although owner rez had more features it was not user friendly. It was too hard too set it up.

Response from iGMS

Replied November 2020

Hi Joshua, Thank you for your feedback. It is always a pleasure to know that our app is of big help in standardizing your hosting processes. Speaking of the pricing, you can easily manage the pricing for your Airbnb, Homeaway/VRBO and Booking.com properties directly from the Multi-Calendar Rates view or Single View Calendar. If you will have any questions, feel free to reach out to us via email or Live Chat, we will be glad to assist. Regards, iGMS Team