





Accounts






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About iGMS
iGMS is a vacation rental software that helps hosts to effectively handle day-to-day short-term rental management tasks. The solution enables users to operate all Airbnb, HomeAway and Vrbo accounts via a single interface, with access to the same functionality through the mobile app.
There is automated messaging for easier guest communication and reviews, templates, tools for team management and pricing management.
Accounts
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2020
Pat from Maine Cottage Keepers
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Great Features & Value
I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.
Pros
Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.
Cons
When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.
Reasons for Choosing iGMS
I have a seasonal rental business and iGMS only charges me when I have rentals. It also has all the features I needed and a roadmap to add ones that I'd like. It's a tremendous value!
Response from iGMS
Replied April 2020
Hello Pat, Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you! Best, iGMS Team
February 2020
Kent from Seas the Day
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2020
From 20 to 2 hours
My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.
Pros
The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user. Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this from my phone, but still very inconvenient to say the least. I now have 8 scheduled messages that go out for every guest that books. With between 20 - 30 guests per month thats around 240 messages/month at all times of the day and night. These are automatically sent, at designated times, without ever forgetting to send a crucial message. In addition, I no longer have to schedule or contact my cleaners when I receive a booking. They are automatically notified! The ability to add instructions and timing is another huge time saver. And that's really what its all about... reducing time spent managing so I am free to live my life, not be a slave to it.
Cons
Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!
Reasons for Choosing iGMS
Was already utilizing free service. I liked the software. The additional learning curve + risk of another service not having everything I was accustomed to, was not worth a switch.
Response from iGMS
Replied March 2020
Hello Kent, Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year! Regards, iGMS Team
December 2020
Kim from FoCo Rentals
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
December 2020
Great Software!
This software has helped us interface 2 marketing platforms so that we can maximize our bookings.
Pros
This software is a great service for managing our STR! Easy to use and manage. We are very Happy with it!
Cons
The thing I like the least about iGMS is I never can get customer service on the phone. They only email back.
Reasons for Choosing iGMS
Price
Response from iGMS
Replied January 2021
Dear Kim, Thank you for taking the time and reviewing your experience with iGMS. We are delighted to know that our app serves you well, we are constantly working to imporve it. As for the customer support team, we don't provide phone support but Customer experience team is available online: Monday - Friday 24h, Saturday - Sunday: reply within 48 hours. Looking forward to connecting with you! Best, iGMS Team
September 2018
Saad from Sage Stays
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
September 2018
AIrGMS for Multiple property owners/property managers
Pros
Message Automation Templated messages easily available for specific property one inbox for all your properties All your reports under one umbrella Cleaning and Maint. Staff management and assignment reporting on each staff members assignment. Multi- property/Airbnb Accounts calendar view in one place Task management Summary of check-in/out for multiple days and properties in one place.
Cons
Only works with Airbnb Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps. sometimes there is a Delay in processing and it slows down
Response from AirGMS
Replied January 2019
Dear Saad, We are definitely grateful for pointing out our main features, as we put so much efforts to create them! As for 3rd platforms integration, we have introduced HomeAway/VRBO integration (Beta version). You can integrate your other non-Airbnb calendars and tasks via the iCal calendar. Feel free to address support via Live chat anytime with any question. Best, AirGMS Team
October 2020
Joshua from Crown Castle
Company Size: 1 employee
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Easy to use and great customer service!
Pros
I tried another software before this and it was much harder to use than this one. This was extremely easy to learn and navigate. I had a few questions in the beginning and the customer service I received was impeccable.
Cons
They could have integrated pushing out the price/nt from their software rather than having to go to each platform and set the prices that would save some time.
Reasons for Switching to iGMS
Although owner rez had more features it was not user friendly. It was too hard too set it up.
Response from iGMS
Replied November 2020
Hi Joshua, Thank you for your feedback. It is always a pleasure to know that our app is of big help in standardizing your hosting processes. Speaking of the pricing, you can easily manage the pricing for your Airbnb, Homeaway/VRBO and Booking.com properties directly from the Multi-Calendar Rates view or Single View Calendar. If you will have any questions, feel free to reach out to us via email or Live Chat, we will be glad to assist. Regards, iGMS Team