About CiiRUS

CiiRUS is a vacation rental management solution that offers reservation management, quotes, website management, marketing, accounting and reporting features within a suite. The product is available both in cloud-based and on-premise deployment options.

CiiRUS features reservation management, which allows users to manage bookings from different channels. Users can manage offline bookings, as well as those from booking channels such as Home Away, Tourico and Booking.com. The solution also enables clients to make online payments for hotel bookings through payment processors such as Authorize.net.

CiiRUS also features housekeeping management, which allows users to schedule staff for housekeeping and maintenance activities. U...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

70 Reviews of CiiRUS

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(45)

45

4 stars

(15)

15

3 stars

(6)

6

2 stars

(0)

0

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 70 results

July 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2018

Ciirus has helped me jump start my business

Helped get a head start on my business

Pros

Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

Cons

You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

September 2020

Lin from Your Vista Cay

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Constantly improving

I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software. In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.

Pros

I like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.

Cons

I'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.

Reasons for Choosing CiiRUS

Local, approachable, young eager team, feeling of belonging to a family who knew and cared. I did leave a couple of years back and onboard with another, larger company. After 6 months I realized the grass isn't greener elsewhere and came back to Ciirus. Ive learned over the years that there is no perfect software, but I think Ciirus are dedicated to be one of the very best.

April 2020

Guillermo from FlatsAway

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2020

worst software I’ve ever use! Read my review

The experience was extremely bad. I selected Ciirus to make my company grow and instead of making it grow Ciirus made lost U$ [SENSITIVE CONTENT HIDDEN]! As I said to them, problems can occur and I didn’t request them the money I lost for connectivity but I was hoping they fix the problems. They never contacted me to fix the problem. Once they contacted me was when I requested a deduction on the monthly payment for coronavirus they contacted me to offer Love rentals . They said with that I was going to increase my sales .. hahahaha how funny! I don’t know if they live in planet earth or what but we had 100% cancellations! When I requested a discount on the monthly payment was because other softwares are giving between from 1-3 months free payments to keep their clients !

Pros

We’ve selected ciirus because once we start using it there were not too many softwares in the market as they are right now . Big mistake! Now looking other softwares I don’t see any pros ..

Cons

DON’T USE CIIRUS! Once we started with Ciirus they first told us that it was cloud based and it was not MAC friendly, we had to download an app where we could use it that way but it failed every day. Now they did a new version but it is bad. Then, when we signed up they told us they were working with new channels to connect ( Booking.com will be ready soon they said.. probably in just 1 or 2 months hahaha .. you know what? It passed 3 years and they still don’t have connectivity 2 ways with Booking.com, if they say they have don’t believe them ! They work with channel manager where you can connect thought them but there are always errors. we lost more than U$ [SENSITIVE CONTENT HIDDEN] for that and they never took any responsibility. Ciirus said it was the channel manager error and the channel manager said it was a ciirus error ..unbeleivable! Search for a software that has direct connectivity with main channels ( Airbnb, booking.com, expedia , homeaway) . Ciirus has connectivity with Airbnb but they charge you 1% of confirmed bookings ( other softwares don’t charge anything) . The software it is not friendly at all. Customer service it is really bad. It doesn’t have Unified inbox for the different channels ( if they say they have don’t believe them because they don’t have direct connectivity ) . The accounting side it is very poor, you can’t make a properly owner statement as it should be. Reports are very poor. I don’t even know why I’ve been using this software this long time!

Reasons for Choosing CiiRUS

The other software we were considering it was in another country and as they are close to where we work we thought we were going to have a better customer service something that didn’t occur. I’m mad for selected ciirus

Reasons for Switching to CiiRUS

It is much cheaper, it has direct connectivity to all channels, very friendly , it has an app where you can control everything from your phone and many other tools!

January 2021

Nicole from Seward Properties

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Was on the Fence but Glad I Jumped!

I was on the fence about switching vacation rental software. It is a LOT of work to get set up the first time and I did not want to do it again. But the company we were using before (365 Villas) was just not doing a good job. They were not responding to questions or issues with their software for the two years we used them. Plus you needed to also pay for Rentals United so you had two sets of payments. Ciirus had a great sales person that answered all of our questions. Then they transitioned us to a wonderful onboarding liaison, [SENSITIVE CONTENT HIDDEN]. He patiently walked through all the steps with my Team. I finally feel like we are in a good place with a good vacation rental software system. Thank you to the Team at Ciirus for making that happen!

Pros

The thing my Team loves most so far about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and to help us bavigate through the learning experience.

Cons

It would be great someday if the AirBNB communication integration were a little simpler. And of course apps are nice. But it's still better than the software we were using before.

Reasons for Choosing CiiRUS

The customer service and the pricing seemed best for the amount of properties we manage.

Reasons for Switching to CiiRUS

365 Villas had terrible communication and hours since they were in Europe.

October 2020

Ashley from Oceanfront Guru Vacation Rentals

Company Size: 2-10 employees

Industry: Commercial Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2020

Customer Support

CiiRus is good. I feel like it can be great if it gets all features to function properly. Trey is great over at customer support, I feel like he makes our CiiRus experience a lot easier and help make sense of things. If it were not for him my review may reflect differently. There's just a lot of features still needing to be worked out.

Pros

What is the best about this software is all the features it has. However some do not work to the best ability and are faulty. Hopefully the updates will fix this.

Cons

I do not like how every time you would like to include financials it has all the column choosers pop up every time and doesn't save the amount you would like to keep. Just a hassle. Its a lot to look at and is annoying when you need to just see a few rather than all columns.

Reasons for Switching to CiiRUS

We switched from liverez to ciirus to have more available features and be able to intergrade with more channels.