Cloudbeds Software

4.54 / 5 (157) FrontRunners

Our advisors have recommended this product 34 times in the last 30 days

About Cloudbeds

Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking engine, customer relationship management (CRM), business intelligence and retail point of sale.

Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation.

Inventory can be synced automatically from the solution to booking engines, OTAs and other ...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

157 Reviews of Cloudbeds

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(108)

108

4 stars

(36)

36

3 stars

(5)

5

2 stars

(6)

6

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 157 results

October 2019

Shen from Cheong Fatt Tze - The Blue Mansion

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

October 2019

Overall recommended but hope you can make some improvements

Pros

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

October 2019

Anthony from The Inn in Westport

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Smooth transition, excellent functionality

From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it.

Pros

Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Cons

I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Reasons for Choosing Cloudbeds

Three other products, four if you count the option of keeping what we had. We chose Cloudbeds based on functionality and cost, after reviewing, speaking with, and investigating alternatives. In large part, Cloudbeds has structured themselves, in terms of cost, functionality, and support to better fit my small business. We couldn't afford the others, costing more than twice what Cloudbeds did, with bells, whistles and functionality we didn't need. I suspect other clients might find those other options a better fit for what they are trying to do, but Cloudbeds fit us perfectly. Fortunately we made the right decision, at least so far. :)

June 2020

Ken from hospitality

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

Using in hostel group

All-in-one package is the most benefit. Actually all staff members don't understand even the difference between channel manager and property management system.

Pros

The training period could be shortened since it is easy to understand.

Cons

It does not connect with Jaran, Rakuten or other OTAs in Japan.

Response from Cloudbeds

Replied June 2020

Thank you for the review! We are glad you find Cloudbeds easy to use. Less time training means more time making reservations!

February 2020

SUE from Tadom Hill Resorts

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

February 2020

Front end is ok but back-end is far from acceptable

I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.

Pros

I like it that it is a all-in-one software and it's easy to use.

Cons

The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Response from Cloudbeds

Replied May 2020

Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.

April 2020

Sydney from 11th Avenue Hostel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

User-Friendly, Constantly Improving & the Best Bang for our buck!

We have loved using Cloudbeds! It's helped us increase bookings, made email marketing super easy and

Pros

The ease of use is great. We train a lot of people and they can pick it up easily! I also love the ease of compatibility with OTA's, as well as the robust email marketing function. We have steadily increased our direct bookings and that feature alone is so valuable!

Cons

The lack of a Groups function (this is fairly common in hospitality software) and how it's pretty pricey to add. I also did not like the digital ticket system for customer support, but they recently introduced regional customer service reps which has been so helpful!

Response from Cloudbeds

Replied May 2020

Thanks, Sydney! We appreciate your review and product feedback. And cheers to direct bookings!