Elina Software


 

Elina is a cloud-based property management solution that offers reservation management, housekeeping, guest-relationship management, revenue management and marketing features within a suite. It caters to small and midsize vacation rentals, serviced apartments, hotels, resorts and bed and breakfasts.

Elina’s property management feature allows users to view their property portfolios, as well as individual and group properties. It helps users categorize properties, edit information and manage pictures. The housekeeping module allows users to schedule maintenance tasks and generate reports. The software also helps to manage ledgers, create invoices, set up payment rules, generate accounting reports and forecast sales.

The booking engine helps users manage online and mobile bookings, guest interactions, room-availability checking and payment processing. The software offers email marketing, role-based access, reminders and to-do lists. Integrations include payment gateways, accounting software and point-of-sale applications such as PayPal, Xero, Stripe, Wirecard, Exact and Sage Pay.

 

Elina - Dashboard
 
  • Elina - Dashboard
    Dashboard
  • Elina - Occupancy calendar
    Occupancy calendar
  • Elina - Booking details
    Booking details
Supported Operating System(s):
Web browser (OS agnostic)

42 Reviews of Elina

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

karl from Hotel El Ladron de Agua, Granada. Spain
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

A Hospitality PMS that ticks all the boxes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price.
Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.

Pros

As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem.

Cons

Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market.

Review Source
 
 
 
Showing 1-20 of 41

Des from The Osborne Apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Excellent System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very helpful staff.

Training was great, all the staff really enjoyed it.

I would recommend Elina to anyone.

Pros

We are a multi-functional site, offering self-catering Accommodation for Rentals, holiday ownership and also exchange purposes. Elina can offer the flexibility to handle our owners and guests at the same time.

Another must for us was the consecutive availability tracker, which works excellent.

Cons

Still waiting for a couple of add on's, like being able to edit when an owner owns.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: October 2018

October 2018

 

Des - thank you for your fantastic review. Glad to hear your extremely positive experience you have had with the Elina system and our staff.

 

Jany from Just Stay Wales
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Professional - Property Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overal a great customer experience with an excellent concierge team to help you with any teething problems when you start using the system.

Pros

Comprehensive set of functions and reporting. Professional looking invoices which give my customers more confidence in using my services. The booking engine links easily to my website, payment gateway and channel manager. User friendly training suite for reference especially at the beginning. An excellent solution for growth and upscaling your business for the future, without the headache of moving to another provider which has more functionality, because Elina in my opinion caters for small, medium or large size operations.

Cons

The deposit rules can be a bit riged and sensitive to amendments to booking which may lead to customers being over charged on occasions. Not always easy to correct invoices without the help from Elina Concierge

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Jany - thank you so much for reviewing us. Pleased to hear that Elina has helped make your overall customer experience great!

 

Claire from Urbana

July 2018

July 2018

It's a hugely valuable system and as the business owner I particularly love the MI it provides.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Siggi specifically is 5* and has been hugely valuable in helping us to get the most out of the system and properly structure our processes and procedures.
The system integrates well with our website and provides a slick booking service to our customers (and I have heard this is being improved even further).

Cons

Making some changes can feel clunky and manual, but I have seen a glimpse of Elina 5 and it looks fantastic. There are pending changes to the customer portal too, which will be hugely valuable.
There is often a cost attached to making needed changes, guess this is typical of most technology providers though.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Claire - thank you for your review. Glad to hear that Elina has become a valuable system to your business and its needs.

 

Iqi from Comfort Zone Serviced Apartments
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

From The beginning the Elina team have been fully hands on to get us up and running smoothly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Total property management functionality and ease of use and all data required to efficiently operate our business.

Pros

The system is very user friendly, quick to pick up and functionality wise has many features that are tailored to our needs and more. It can be accessed on mobiles and tablets and laptops anywhere in the world which is ideal for our needs.

Cons

Nothing really. There have been sometimes when the system runs slow, this was mainly at upgrade times.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Iqi - thank you for your kind review. Pleased to hear that Elina has helped you with your total property management functionality running efficiently.

 

Alexandra from Prestige Apartments

July 2018

July 2018

Easy to use software with great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We particularly like that the back end management system is quite simple and easy to use and the booking calendar has become invaluable. We've used other systems in the past which were more complicated however this suited out needs much more as it's not overcomplicated - it just does what it needs to do well.
The on boarding training and ongoing support is also very good. When we had our initial training it was very thorough and we felt we had a good understanding of how to use the system and also how to make it work for us. When we have any questions or problems they are dealt with quickly and the support team are helpful and friendly and know their product. Again this is very different from past experiences!

Cons

There are some elements of the accounting which need improvement as it doesn't cope very well when a booking is shortened. As a serviced apartment operator we take payment in advance and this is a problem we've found with a lot of systems.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Alexandra - thank you for your review. Pleased to hear that Elina is easy to use and the booking calendar has become invaluable for your business.

 

Karol from Tent Peak Capital
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Solid, clear, capable system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped operations and sales with our ever expanding portfolio by bringing clarity and simplicity.

Pros

Their PMS is simple yet very capable. What I liked most is that there isn't really a set way of doing things but rather there are many possible ways and it was up to me do decide how to make this software work for my business, not the opposite. It's a property management software that gravitates towards being centre platform with many very different apps and technologies seamlessly connected to it. I think their approach is the future of PMS industry.

Cons

They need to rewamp their UI / appearance. Functionality is ace, just the looks lack a bit but I am told that it's already work in progress.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Karol - thank you for your review. Glad to hear Elina has adapted to your business as a clear and simple capable system that works for your business.

 

Ricardo from Mountain-Creative
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

2 years using Elina on the Chilean Market (South America), operating lodging & renting for Apts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To permit know rnakings and comments abput SW´s

Pros

Easy to use and operate. Great support to improve Sales Incomes and Operations. So friendly to set up and manage different type of properties (sizes, beds, prices, availabilities among others). Features as marketing tools, booking engine, distribution channels management and BI reports are really usefull to manage in the best way properties and their potential to generate profit and value to business.

Cons

Implementation of "local" on line payment platforms has to be faster in order to start operating with the entire operative platform and features from the beginning

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Ricardo - thank you for your review. Pleased to hear Elina has become a great value to your business.

 

Fiona from Ellingham Self-Catering Cottages

July 2018

July 2018

Product is everything I needed and more. Great support team. I'm a really happy customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are -

- Automatic collection of (2-stage) payments. I now rarely have to get involved with this process.
- Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a `non-standard arrival day, to fill any gaps.
- Integration with Staah, so a 2 way integration with many appropriate OTAs
- Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification).
- Very flexible & easy to use promotions tool.
- `Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held.
- Continually upgrading & revitalising system, which is very reassuring.
- Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also.

Cons

- Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier.
- The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality
- Lots of clicking between screens when making a reservation manually
- Marketing tool is not as swish as it could be.

As I understand it, there are plans to improve all/most of the above though, which would be great.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Fiona - thanks for the review. Really pleased we have another satisfied customer!

 

Robert from Brera Serviced Apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Elina PMS is the best PMS system for serviced apartments I came across through out my entire career.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is the perfect match for all serviced apartment, extended stay or holiday rental providers. You can work absolutely retroactive. Full integration of a channel manager possible.
Developement on demand negotiable. You can get your website hosted and designed by the same company as well as a brand new IBE

Pros

-100% retroactively usable
-super fast support team
-easy to manage and administrate
-own IBE directly from the same company
frequently requested feature will be developed with out any fees for the customer

Cons

I really can't see any cons here...
okay some small details but this is only because of my personal preferences and habits

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Robert - thanks for the view. Pleased to hear the 100% positive feedback on Elina PMS!

 


June 2018

June 2018

The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs.
They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad.
They make constant improvements and they keep everything in order. being an old time customer, however, over the years I have witnessed many slow downs and server issues that took time to resolve.
When they embark in a major improvement, that can also affect your productivity, because things do not go always well at the first take
If all the functionalities that they offer worked as promised, this suite would be a great tool, however it is more likely that they will not go beyond a certain level of efficiency, because they are too many, too difficult to work together at a deep level, and subject to continuous change from market innovations
It would be betterif your expectations are limited, if you have a small property with simple routines to manage, a simple calendar, rates that don't change too high or low, promotions that don't promote too much, etc.
They also have a small website development agency that is managed with taste, and that i have appreciated even more than the booking engine itself.

Cons

The software has its pros and cons as I have already said, you can get the pros without taking the cons onboard.
What I find was really bad is customer service.
I don't complain too often, but the last time I did - and I believe it was for a right reason - they eventually deleted the ticket itself and dropped it
I am learning the hard way, that software developers really don't have any knowledge of customer care; they just sit on their chair all day with their nose on the keyboard and in the end you have to accept what they give you.
First thing, ,if for any reason you don't like what you get, it is entirely your problem. They don't seem to care,
Well, in spite of 8 years I am happy to have found the strenght to move to a different provider. it took me a big effort, but I am very happy to have done it

Review Source: Capterra
 

Suzanne from Short Let Space Ltd

December 2017

December 2017

Elina is one of our two main booking systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Speaking as an accountant who uses the system for reporting purposes:
On the whole it is easy to use
Reports can be exported to Excel
Customer service team is responsive and helpful

Cons

Speaking as an accountant who uses the system for reporting purposes:
I think the weakest part of the system is the debtor reporting. I am told that this is being addressed and look forward to seeing the changes.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Suzanne - thank you for your review. Pleased to hear Elina is easy to use for your reporting.

 


December 2017

December 2017

Great software, awesome team, no crashes, relatively frequent updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very detailed reporting functionality, 2 month occupancy calendar view, "staff lounge" overview

Cons

Takes a few days to get used to but once you do you'll see that it has great functionality and is actually not that difficult to use

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Thank you for the positive review! Glad to hear Elina has helped you with the overall easy functionality within your business.

 

Anand from Club Living Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

All-round excellent PMS with great support from the Elina Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many to mention.

Pros

- this is a fully integrated software - PMS - linking to various different channel managers, payment gateways.
- good booking engine
- mostly everything is can be automated
- very good support team - both through email and phone
- support team know the industry well and provide not just technical support - but real value-add to your business

Cons

Nothing significant. On rare occasions response from support can be a bit delayed when they are busy.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2017

September 2017

 

Anand - thanks and it's a plasure working with you and the team at Club Living

 

Christiane from Brera Serviced Apartments

August 2017

August 2017

I overall enjoy working with Elina primarily on the reporting site (Sales & Marketing)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Elina is a system easy to use. Eventhough you need to familiarize yourself with the different functionalities once this is done you can use it on a simple way for your day-to-day job. Also being part of the system development is exciting - the support team is always open for ideas.

Cons

Working in a structured Serviced Apartment Business I am still missing certain reports and functions but am aware that the system is still developing.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: August 2017

August 2017

 

Christiane - thank you for making time to review elina. We always appreciate the ideas and input from Brera.

 

Ann from Tucking Mill Self Catering

August 2017

August 2017

A very expensive, detrimental experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Decision to go back to previous Channel minder/front desk operator

Pros

Liked the support staff....but they were often out of their depth. They tried hard with their training but it was not transparent and very convoluted.

Cons

Did not suit a small business using multiple OTAs. Double bookings were a frequent feature, pricing was difficult to change, inputting bookings manually took 8 steps .....lost a lot of business as staff entirely diverted to problem solving

Review Source: Capterra
 

Reuben from Eden Mansion
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great value for money software that provides a robust booking system and OTA management solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
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Support

A booking engine solution that cut out the need to constantly update OTA websites. An easy to navigate platform that empowers the user to take full control of their bookings.

Pros

Elina certainly saves time when it comes to updating rates and availability. There are many features that give you full control of your bookings and the platform is easy to navigate. There are many tutorial videos that are very informative. The support team is very helpful and always there to lend a helping hand.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: August 2017

August 2017

 

Thank you Reuben for reviewing elina

 

Carly from Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

An efficient system with excellent support from the team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The Elina software allows me to run my business smarter, saving money on administration staff, saving time on manual processes and automates our banking and charging processes.

Pros

It becomes a central place for all our guest information. We know all our bookings, guest details and invoicing are to hand. When I took time out to review how time we were spending on manual processes, I realised that using Elina, which can do these tasks for us would save a lot of time. Automation has become a priority so we can free up to spend on growing our business.

Cons

Because it is a large shift from not using any software to selecting a dedicated serviced apartment product like Elina, the most challenging element was committing the time to manage the change process. This has been made easier by the help and support of the Elina team. We changed to Sagepay payment gateway to work with Elina. It would have been great if Worldpay was integrated.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: August 2017

August 2017

 

Carly - thank you for making time to review Elina. We really appreciate your kind feedback.

 

Natalie from Residential Estates Ltd

August 2017

August 2017

It has made my job a little less stressful everyday

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

This software has enabled me to do every aspect of my job in one piece of software, I was previously having to do it over 3 different pieces of software. We have invested in this as a long term plan and will eventually use every aspect to its full potential.

Cons

I struggled to get my head around the whole thing at first but that was only because it was something we have never used before.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: August 2017

August 2017

 

Natalie, thank you so uch for reviewing us. Pleased to hear that elina has helped make the day to day easier.

 

Richard from The Club Company

March 2017

March 2017

Hotel System Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
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Value for Money
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We were looking for a web based hotel system that we could integrate into our existing system. Elina ticked all the boxes and could manage the areas of that side of the business. Easy to use for the staff and with a nice booking portal for our guests. The marketing side of the product is strong and the guest lounge is also a great feature.
The product is also being developed so more cool features are coming.
Finally the support is excellent - more than just a helpdesk, they are a partner for your hotel business.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: March 2017

March 2017

 

Richard - thanks for the super review and making time to review us. Highly appreciated!

 

Emma from Glenmorangie Company

March 2017

March 2017

In Praise of Elina...

Ease-of-use

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Hello there,
Just a few words in praise of Elina.
In a world where everyone is quick to put down I would just like to big up, the staff of Elina for dealing with all my problems ( and there has been a few !!) over the years. Not being that savvy with new technology the staff of Elina have been incredibly patience and understanding, and quick to help. I have no hesitation in recommending this Company.

Review Source: Capterra

  Response: Vestibule Marketing, Vestibule Marketing

Date: September 2018

September 2018

 

Emma - thanks for taking time to review us. Really pleased that Elina has helped you with dealing all your problems effectively. Highly appreciate it!