eZee Absolute Software

so far it's great

Pros

Live support is always prompt and helpful, and I'm usually lucky to get this Customer support staff who is great. Thanks again Customer support staff, keep up the good work.

Cons

too many platforms for a small hotel, which becomes a little time consuming

I have been using Ezee products for more than a year and generally I am happy with most features . But operational efficiency has been a challenge because of the issues I have listed in cons. I have contacted the senior people in the company about issues a few times but its not been resolved till now.

Pros

Customer service is good. The online support (chat) is quick and almost instant. The team is generally able to resolve issues on chat instantly.

The software itself is robust .

There are a lot of reports which make management decisions easy.

A lot of easy tutorials and training materials available to train new staff quickly.

Cons

Many common features which are available in other PMSs are still not available in Ezee absolute. For me the big ticket items that's making operations very difficult are

1.No way to manage carpark in the system, we are using excel to manage carpark bookings.

2. The interface with Financial Accounting software (Xero) is a half baked and unstable product. It takes hours for my accountant(who is xero certified) to reconcile the data.


3. Integration with SMS gateway is no where near "usable" . For last one year we are reporting the issues but we are still not able to start using it. The development team is still testing the product.


4. The ezee website have been advertising that two way Airbnb Integration is ready to use for a couple of months. But unfortunately the interface is nowhere near ready yet. The team doesn't have a date yet for the product to be released. As of today, I have been informed that they are at least 4 weeks away, whereas siteminder and others have been ready to use from last few months.

The way it is build it can be thought to anyone within hours of normal practice.
The menus are quite rich and as per required industry standard.

Pros

simplicity of the workflow really defined in a very clear and polite way

Cons

some bugs which come up and are still persisting, the auto screen resolution and display adaptation is not up to the mark

Pros

funtion so easy to use if you have any problem in system or using you can chat with ezee team to consulte so helper and usefull.

Cons

can work on mobile so we can work every where.

I am still amazed how easy it is to use and how much time we gained with it. Not to mention how much more revenue we generated with it! I am very glad that the easy team keeps developing its product!

Pros

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

Cons

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

Pros

What I like the most is that the system is 99% complete and 100% flexible. Almost everything that we have is already in the system. The system is user friendly and all reports can be extracted to different formats. But aside from the system, I really love their customer service. ezee representatives are always available to help us whenever we have concerns/inquiries. Thumbs up to the live support team. :-)

Cons

There were just several reports which we need but are not yet available. But overall, the system is great!

Pros

Everything you need to run hotels is here. We manage vacation rental apartments, and their system works perfectly. Especially support service is amazingly helpful. Esp, Sales rep in Japan from live support team is truly passionated and experienced. Also we love their attitude to try out new things listing to our needs.

Cons

If we can use multi-lingual option internally not changing the account, that would be helpful. But this is minor.

Pros

I like they have chat support and helped me today was awesome.
It has many useful functions
And good analytics which is super important for revenue management tasks. Having basic metrics as soon as you log in, on the dashboard is great.

Cons

I have to say is not super user-friendly because with other systems you normally can do everything intuitively on your own.

Quick and Easy

Pros

quite easy to get adapt to the system, user friendly. live support is quick and responsive thanks to Mr. Sagar. working on the cellphone apps, moving forward since 2years ago when i 1st started

Cons

too many limitation, many function is not practical, and too many updates within days, should accumulate the system update and do it once a months or more.

Pros

That I can log into the system and have full access. That the system is web based / cloud bases which means I can log in from everywhere!

Cons

There are a couple of negatives. You have to learn and remember how to navigate the site. Also we were promised a seamless integration with airbnb and that was not true. Rates don't upload immediately. I believe this problem will be resolve from 1 August 2018?????
Also we request a report that show all booking details for a guest including when payment was received, etc. It is months later and we are still waiting.

Pros

The Reservation list, Group Booking, Folio Management, Invoice, Stay View interface, Housekeeping, Maintenance, eZee Centrix, and eZee Reservation.

Cons

The eZee Absolute hotel app sometime slow and lag especially the notification page. Furthermore, it doesn't have the feature of making a reservation.

Pros

I can manage all the Rates/Inventory and the Bookings from one place, like Expedia and Booking.com from one portal.

Cons

Nothing as of now, because I am still learning the software but this eZee Centrix is works much better then other Channel Managers..

Pros

when changes are made in the rates and availability they are displayed on other OTA's with in a second.

Cons

We have still not faced any problems relating to the software. Its working properly and rates and availability are updated on time.

Pros

It's very easy as it's name eZee. Many operations from one place. This PMS is awesome and works very efficient and can manage all from one place or view.

Cons

There's nothing so far where I can say least things about this software. But sometimes it runs very slow.

This PMS is very efficient and makes my work more easier, I can have the best view of the Rooms and the Guest in the Room View Option as well as Stay View. I like the Night Audit Feature. And I can do the operations from one place such as void, cancel, amend stay, room move, settle folio, checkin, checkout etc..
I just love this PMS

Pros

its friendly use.. easy to manage it . It works absolutely fine and much faster than any other cloud based PMS.

Cons

Manage the Bookings on One Screen. Very easy to do the Operations and have the best features. I like it.

Pros

We are using the eZee Front Office software since last two years and found it very simple to understand for every one . It makes all the Front Desk operations very fast and accurate and we are completely satisfied with it. The regular updates and new features added everytime saves time, and makes guests happier.

Cons

No comment. All works perfectly in my personal experience. outstanding service by the team. Thanks again guys

Pros

The bookings engine front end and back end is great. The new UI is great for the Analytics. The functions and few features are great if we compare it to the pricing. Support provided by the Support guys are best in class so overall its an awesome combo.

Cons

The booking reports need to be improved. Also when the report is exported to excel the format is not very great to play with the data.

Pros

Most of it a quite useful, managing the rates and inventory all at once. Frontdesk, centric are easy to use, checking reports and monitoring our daily operation easily.

Cons

some features are not to our requirement - such as getting individual report of each room unit. That plays an important role in our business - vacation rental management, where we report to each individual owners of the property units.
Managing some changes of settings would be great if all properties can be done at once.

Pros

- More Functions
- Ease of uses
- Attractive Interface
- Well Document Guidelines
- 24/7 Live Support from eZee teams

Cons

- Account manager is really helpful who is always support all kind of helps.
- Few click to perform operations

Its make a hotelier life easy.

Pros

Great User Interface, We can easily create multiple users and easy to manage. Easy to connect with all OTA,s

Cons

Nothing, ezee is very nice they have a great team who help us all the time. They have a great response time