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Supported Operating System(s):
Web browser (OS agnostic), Windows 10About FrontDesk Master
Frontdesk Master is a cloud-based property management solution (PMS) designed to manage bookings for hotels, hostels, rentals and apartments. In addition to its core PMS features like guest, staff and reservation management and booking forecast, it also provides an integrated channel manager and booking engine to manage the booking lifecycle.
Frontdesk Master directly connects with third-party booking platforms like Hostelworld, Expedia, Agoda, Airbnb and Booking.com. The Booking Engine allows users to create online room pages with customizable and multilingual room descriptions, booking terms and photo galleries. Bookings made through any channel or source are directly updated into a single calendar. An automated email is sent to both guests and admin upon b...
5 Reviews of FrontDesk Master
Average User Ratings
Overall
5.00 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
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February 2018
Joab from Carrolls Gifts / Spire Hostel Dublin
Company Size: 201-500 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Full integrated PMS, user-friendly and easy to use, many functionalities, constantly updating.
Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports.
Pros
It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions.
Cons
Sometimes the system gets slow to respond some functions. Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same.
February 2018
Ari from Santiago Backpackers
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
I feel you get good value either you use all the features or just the basics
better control, better reporting
Pros
integrated channel manager with no extra cost, strategy manager , easy way to add nights to existing reservation
Cons
it isnt shown if a key deposit was done with credit card or cash, hostelworld non refundable rate isn't connected
February 2018
Jonny from Hostel Connect
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
As one of the very first users of FrontDeskMaster, I have no problem in saying this is the best PMS
Pros
The software has been developed by hostel owners for hostels and other accommodation providers. The development team is constantly updating and improving the product. Customer support is second to none. Some of the newest developments being rolled out shortly are integration with card payment providers and a passport/ID reader. There is so much functionality and customisation available.
February 2018
Anonymous
Verified Reviewer
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
It made our everyday operation so much easier
It helps us really a lot in our everyday operation.
Pros
The support is very fast. There are a lot of useful tools for us. They are working on new tools constantly.
Cons
Some things are slow sometimes. The software updates aren't taking place at the best times, but I guess it has a reason.
January 2018
Alberto from On The Road Hostel
Company Size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
It fits for my hostel's needs
Time saver. Before using this system for my hostel I didn't have time to leave the property. It facilitates and organize.
Pros
I like how easy it is to use and how it manages my whole property. Reservations, channel manager, financial, staff, reports... And also how helpful the support is!