KWHotel Pro Software
KWHotel is a hotel management software designed for small and medium accommodation facilities. Available in three different versions - free, standard and Pro, the software contains a variety of features including reservation, guest management, accounting, reminders and more.
KWHotel offers an interactive calendar for booking dates. The solution offers a customer database and logbook that can record statistics and generate reports. The room management system is capable of setting multiple booking rates, offering special pricing for different age groups and using differential pricing strategy according to booking demand. The logbook allows hotel staff to review booking history and maintain a centralized client database. With built-in data analytics capabilities, users can review sales reports and analyze booking trends.
KWHotel offers an online booking engine and Android mobile app, all of which are linked with the interactive calendar. The solution synchronizes directly with Booking.com and other online booking channels. The solution offers professional technical support and free software updates.
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Reservation screen -
Reservation calendar -
Accounting module -
Statistics module
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10
21 Reviews of KWHotel Pro
Aung from Hotel Madira
Specialty: Hotel Management Company
Employees number: 51-200 employees
May 2018
May 2018
Great Software
Great free hotel management software
Pros
Rooms Management
Group booking
Backup System
Cancellation function
Simple and Easy to use
Cheap and Useful
Cons
No Auto Exchange Between USD and Myanmar Currency
No guest room changing function
Cannot print voucher
Check in Check out function is a little hard to find for beginner user
Jose from PLAZA CORAL PUNTA CANA
Specialty: Independent Hotel
Employees number: 2-10 employees
August 2017
August 2017
Very nice but...
Overall, recommended 100%.
Pros
* Ease of use
* Compact and can access from multiple PCs/locations
* Support via email is pretty quick
sylvain from les toits du monde
Specialty: Independent Hotel
Employees number: 2-10 employees
October 2016
October 2016
Nice and simple
We have been using kwHotelPro for 4 years now, and are very happy with the software. once installed and customized it is simple and safe to use. We definetly like the way we could customize booking confirmation emails to be easily sent to each customer, regarding the different kind of room they booked, if they used a gift certificate or not ...
Pros
- the safe storage of clients informations on kwHotel database
- the customised xml booking confirmation.
- the user-friendly interface
- the manuel procided for installing and configuring kwHotel
Cons
- it sometime takes time to load the database
Beverly from HOSTELUEGO
Specialty: Hostel
Employees number: 2-10 employees
October 2016
October 2016
Worst customer service ever.
Software is simple but technicians CANNOT troubleshoot their product. Located in Poland so no one is available for any assistance unless you stay up until 3am EST when you have questions or issues. Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them. However, they do take your money no problem through PayPal to pay for services they offer but do not provide. Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating.
Pros
User friendly interface
Cons
Everything regarding customer service and technical assistance is sub-par.
Advice to Others
Don't waste your time or money. You will regret it.
Anne from Pink Tulip Hotel
Specialty: Independent Hotel
September 2016
September 2016
Great product, Great customer service.
Likes Best
It is simple.
Easy to learn how it works.
Very clear.
Likes Least
There is no dis like about the product or the vendor.
Recommendations
If you are looking for a great reservation/bookingsystem toether with back office features don't hesitate to take KWHotel softwear.
For a small hotel like us with a small budget it made our life easier.
john from national hotel management services
Specialty: Hotel Management Company
September 2016
September 2016
A answer to your front desk problems
Likes Best
it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.
Likes Least
KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.
Recommendations
you wont regret it. its extremely easy to use, very visual and reliable.
KAREN from Horizon Line Villas
Specialty: Vacation Rental
September 2016
September 2016
Briefly summarize your experience with this product.
Likes Best
It make my jobs easier and it has a great support team.
Likes Least
It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.
Recommendations
That it has all you need from reservation to invoicing your guests. It is easy to use and you don't even have to be on your computer to have access as you can have access on you mobile as well.
Vladislav from Bondi Shores Accommodation
Specialty: Hostel
September 2016
September 2016
Excellent Reservation software. Highly recommended
Likes Best
KW Hotel software is easy to setup and use, and it includes a large number of features on par with many of its larger competitors but at a fraction of the cost.
Likes Least
Software crashes on extremely rare occasions but it is usually fixed by restarting the program.
Recommendations
We have been using KW hotel for many years and cannot fault it at all.
Edeane Bryan from Les Maisons D'Itac
Specialty: Bed & Breakfast
September 2016
September 2016
Great Product!!
Likes Best
It is very easy to use, you can train someone very easily with it. There support team is always there to help you when you need them.
Likes Least
Our structure has a very slow internet. It is very difficult at times to maintain a stable connection with our server.
Recommendations
Choose wisely!! This product is affordable and very useful for hotel/resort/lodge.
Ervin from Hotel OAZ
Specialty: Independent Hotel
September 2016
September 2016
Very practical and easy to use software
Likes Best
It is very easy to use, very intuitive software, allows for integration with other software
Likes Least
The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software
Recommendations
Include a waiting list in the room booking in order to have a better view of alternative clients accommodation in case of cancellations
Yetzabel from UMA hotels Ltd
Specialty: Independent Hotel
September 2016
September 2016
Excellent software, five stars!!!
Likes Best
Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature.
Likes Least
I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.
Recommendations
You will not regret to use KWHotel, I assure you. The price is excellent as well.
Dejan from Hostel and Apartments 360
Specialty: Vacation Rental
September 2016
September 2016
Good software for fair price
Likes Best
KW hotel has flexibility to be used both for hostel an apartments businesses, it is simple and straightforward. You can also order tailor made solutions. But the best thing is support that you get almost instanteniosly.
Likes Least
Reporting module could be much better. Reporting by booker, by country and by room type.
Recommendations
Don't buy one of those fancy software. KW hotel works for you.
Virgilio from Hotel il Lavatoio
Specialty: Independent Hotel
September 2016
September 2016
Awesome product plus great support
Likes Best
Software is well done and works flawlessly in every situation, but most of all it has all the features of the expensive ones with a cheap price. What more ?
SQL compatibility, which means that you can use data for other personal applications... that's great!
Likes Least
software is well coded and is strong enoght for everyday use.
Recommendations
Great sync with your channel manager (this is one of my favourite option)
Ravi from Aatma
Specialty: Healthcare / Medical Centers
September 2016
September 2016
Very easy and simple software. real vaule for your money
Likes Best
Easy to operate, simple design, suites for hotels and small spas. very good support as well from the helpers.
Likes Least
Nothing specific. can have a online or mobile view of the current status of room booking.,
Recommendations
full support, good software for best value, easy to use and edit, works very well even with server, best choice for single user as well..
Luis from Universidad de Oriente. Venezuela
Employees number: 1,001-5,000 employees
August 2018
August 2018
management optimization
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Ease to work in real time in times of dynamic changes that require timely and accurate decisions for the success of the hotel business.
Pros
the functionality for tourists to make their reservations.
Cons
the modules for the control of the locks of rooms, the management of restaurants and of accountability are additional
July 2018
July 2018
A great platform that works well for small hotels
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility. A very affordable product.
Cons
The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development.
Michael from Cheap Rooms Guesthouse Patong
May 2018
May 2018
Cheap Rooms Guesthouse Patong is a 14 unit Guesthouse. KW is easy. Accurate. Reliable.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need.
Cons
I'd like it to interface with my Android on cloud. But I think that's the Pro version. We do not have a credit card.
Dim from Luxury Hotel Villas
Employees number: 201-500 employees
September 2017
September 2017
Excellent software , value for money
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company
Pros
Perfect choice for small/medium size hostels and hotels.
Easy to learn-Very good interface
Good functions ( reservations, room plan , basic but solid reports)
Automatic updates
Good Support-Customization of various reports
Good Connectivity with various third party softwares.
Server backup ( optional but highly recommended)
Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .
Cons
The mobile app needs improvement . Also the web interface could be better.
Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.
Response: Kajware, KWHotel
Date: September 2017
September 2017
Hi Dim!
It was a pleasure to read your review for KWHotel. It is always exciting to see the pros but I also have good news about the cons. Both the mobile and web apps are currently undergoing major improvements so hopefully the cons mentioned will soon become a remnant of the past for you!
Cheers,
Mariusz Luzar
KWHotel Support Team Manager
Peter from Hotel Nasional
June 2017
June 2017
Very generous company for offering free plan with almost all basic(+some advance feature&report).
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE.
Pros
1. Even with free version, you will get almost every basic things a hotelier need
2. Cheap standard and pro plan for more functionality
3. Many features and reports
4. Responsive support team
Response: Kajware, KWHotel
Date: June 2017
June 2017
Hi Peter!
Thank you so much for your feedback. Such messages always make us smiling ever more!
I can assure you that with the upcoming 0.47 update of all KWHotel versions, we intend to bring you even more joy with the hotel management :)
Diane
May 2017
May 2017
User Friendly
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!
Pinelopi from LEFKADA BEACH HOTEL
June 2015
June 2015
The best support team ever
Ease-of-use
Usability
Product Quality
Quality
Support
I wanted a Hotel Management software and I chose KW. As I was completely satisfied from the free version, I decided to purchase the standard version (I think I will purchase the Pro version next year, as I want to synchronize it with my booking account).
The software is very easy-to-use, it is perfectly translated in Greek (and other languages), it is affordable enough (150 euros per year for up to 100 beds) and the support team is the most convenient and ready-to-answer support team ever! It is highly costumizable, as you can add the rooms and the equipment, add the reservations and easily choose the suitable room for each client, make and print reports and statistics etc.
I really have not found anything negative until now, as the support team is always there!
Congratulations!
Response: Kajware, KWHotel
Date: December 2016
December 2016
Hi Pinelopi,
On behalf of the whole KWHotel Team I would like to thank you for your warm comments! There is no better motivation than to see someone acknowledge your hard work.
I hope that surprises waiting for you on our side in 2017 will only improve your opinion about KWHotel! :)
Best regards,
Mariusz Luzar
KWHotel Support Manager
