KWHotel Pro vs RMS

KWHotel Pro has 23 reviews and a rating of 4.39 / 5 vs RMS which has 317 reviews and a rating of 4.40 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

KWHotel Pro

RMS

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.39 / 5 (23)

4.40 / 5 (317)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

June 20, 2019

February 15, 2021

Pros/Cons

Pros
Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy.
The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need.

Cons
It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.
Software crashes on extremely rare occasions but it is usually fixed by restarting the program.

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Pros
It’s easy to use and works perfectly for our hotel
Technical support is amazing for me, I speak Spanish and they provide me all the support in my first language witch is super cool for me.

Cons
Software is fantastic. Lack of choices with the credit card gateway was disappointing.
The only drawback I would say is in the form letters/receipting/statements you can't personalise them too much, but overall they are good.

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Pricing

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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14 Recommendations

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Pricing Guide

2020 Hotel Management Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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