About Lodgify

Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and vacation rental managers.

Users can choose from a variety of website templates that are mobile-friendly and customizable. The “Book Now” feature enables owners to accept online bookings and credit card payment from one dashboard. The channel manager allows users to keep calendar availability, photos, and information in sync with other listings sites including AirBnB, Booking.com, and Homeaway. The reservation system receives all inquiries in one inbox, allowing the user to manage requests and bookings from one...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

293 Reviews of Lodgify

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(165)

165

4 stars

(89)

89

3 stars

(21)

21

2 stars

(7)

7

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 293 results

January 2018

Deanna from Quinn's Vacation Homes

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

A game changer for vacation rentals

Pros

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons

Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Response from Lodgify

Replied January 2018

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018! Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent. Have a great booking-filled year! The Lodgify Team

February 2020

Linda from West Edmonton Rentals

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Great for taking direct bookings and great integration with multiple channels and pricing software.

Have received quite a few direct bookings for which I charge more but still save the guests money since the AirBnB guest fee is very high.

Pros

• Website was really easy to set up to take direct bookings and allows customization. I set it up on my own and had it ready to go in just a couple of days. • Great blogs with tips on set up and other ways to improve your business. • Integration with Pricelabs, AirBnB, VRBO, and booking.com are great - Lodgify takes prices from pricelabs and moves those to VRBO since VRBO and pricelabs do not have integration • Payment processing is expensive but works well • New integrations and features happen quite often • Customer support is very responsive I first tried Tokeet, then Beds24 and then switched to Lodgify which has been much better.

Cons

• Software doesn't allow monthly automatic charging for guests who book for a few months at a time which is something AirBnB does so makes it hard to convert these types of guests to direct bookings. Contractors get paid monthly from their company so want to be able to pay monthly also so I need to manage these payments manually. • There is an ability to create canned messages but no way to schedule these to send automatically. There should be a way to send messages automatically when a booking is made, before and after check-in for example. I use SmartBnB for this now which works great for AirBnB and VRBO but doesn't help for direct bookings.

Reasons for Choosing Lodgify

The key item I wanted was the ability to push pricing from pricelabs to VRBO which I knew Lodgify was working on when I bought it. This along with the ability to simply create a website was great.

Reasons for Switching to Lodgify

I didn't like the way the software worked. I wanted something that was easy to set up, create billing and create a website.

Response from Lodgify

Replied April 2020

Hey Linda, Thanks for your kind feedback about our software and our team. We're so pleased that even after a year, your business still directly benefits from the regular updates we carry out. It's also great to hear you enjoy our free content! Thank you for remaining a loyal Lodgify user, we'll keep working hard to improve our software. Best wishes, The Lodgify Team

June 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

June 2020

The Most Clunky Support System Possible

I am not sure why I even need this software. You can list your properties with VRBO and airbnb and synch them via ical. You can buy your own web domain and pay for a hosting/website builder service. You can then link that to Stripe for payment. I have a couple of months more paid for, but so far I am not seeing enough of a benefit to warrant all the complications with tech and the instability of synching.

Pros

The onboarding process was very professional and responsive. I was given tons of information in a short time, but the person helping me was nice and efficient.

Cons

After the onboarding process, you are left to figure it out on your own. The phone number to support rings three times and then hangs up on you. I tried multiple times over many days. I finally was able to call sales and get them to connect me. Email support is lacking. You send them an email. For example, I had double bookings - something I was told could not happen - and so that was a bit of an emergency for me. I had no choice but to send an email. The next day I received an email letting me know they had received and would get back to me. The following day I received an email giving me a short response that did not help my issue. And then I've gone through that infuriating process over and over. When I've asked if they have any property manager support people, they have not replied. They do not. The software itself is ok but so far doesn't synch well. Also, I lost having VRBO pay taxes by adding Lodgify into the equation.

Reasons for Choosing Lodgify

Price, and I perceived Lodgify to have the ability to have all in one place. With Lodgify, you will still have to monitor both VRBO and Airbnb on a daily basis including for reviews. It's not a one-stop shot like they tell you.

Response from Lodgify

Replied October 2020

Hi, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We pride ourselves on great customer service and will therefore be looking into this case and hope to resolve it promptly and accurately. All the best, the Lodgify Team

October 2020

Guillermo from FlatsAway

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

October 2020

Very good software compared with others!

Overall it is a good software for what they charged. There are other software with more features but they killed you in regards of pricing. Lodgify it is very good for the price and it works , something important because there are many other softwares that are a disaster like Ciirus for example.

Pros

Everything it is synchronized with main channels ( airbnb, booking, expedia , homeaway) . It is very easy to use it , the app works very good too and the implementation was easy

Cons

It has a few errors, especially once you make an accounting statement . Then the notifications you can synchronized it but you don’t receive what the system it is sending to the clients . You can’t move reservations from one apartment to the other one.

Reasons for Switching to Lodgify

Ciirus promised Booking.com connectivity since 2017 , once we signed up they said it was going to take only 2 months maximum. We are in almost 2021 and they still don’t have direct connectivity . They are completely liars and as their system it is a disaster we have lost thousand of dollars for double bookings and pricing problems

Response from Lodgify

Replied October 2020

Hey Guillermo, thanks for your kind feedback about our software! We love that you were easily able to sync all your booking channels. We also love that you're enjoying our product overall. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We'll continue to improve our product to maintain our position as the best solution out there for vacation rental owners. All the best, the Lodgify Team

August 2019

Joel from Auberge du changement d'ère

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2019

Jump into online hotel management operation with confidence using Lodgify

Lodgify is our first hotel management system and we are VERY satisfied by our choice. We quickly saw a big increase in direct booking and our custommers love it. As a new business, we decided to use Lodgify website functionalities. It is basic but powerful enough for small hotel or vacation rentals operators. It contains everything you need to bring your business into online booking world and quickly optimize your sales. Sync with Airbnb is very efficient. Thanks to the very responsive and skilled support team ! Unfortunately as our business continue to grows, lack of reporting functionalities will be more and more constraining and it could force our company to change in 2-3 years if no improovement happens on that side.

Pros

- For small operators, this software contains all you need for a first jump into online hotel management system. - Very good and responsive support team. Employees are skilled not puppets like. - Fair prices. No hack here ! - Good support in french for french speeking owner like I am. - Clean interface for both customers and administrators - Quick learning curve.

Cons

- Lack of professional reporting functionalities. They propose you to use Zapier automation without saying that It will cost you a Zapier suscription to use reporting and accounting functions with accuracy and proper booking updates when changes occurs. - No transparency over upcomming features and software version.

Reasons for Choosing Lodgify

Some other OHMS contains a lot of extra fees and frustrating limitations. Lodgify is simple yet powerful. They gives a really worthy software. They dont want to cheat you like many US based web company today !