Hotello Software


 

Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and daily management routines and operations. It can either be deployed on-premise or hosted in the cloud.

Hotello's front office features include reservations management and an availability chart to identify vacancies in real-time. Hotello also includes an integrated agenda with calendar notes and events and a built-in email system that allows for communication between employees. The accounting features help users to manage transactions and taxes and create standard or customized reports from multiple graphical and numerical configurations.

Hotello supports integration with various third-party channel manager, booking and CRM systems which include ReservIT, Availpro, Expedia, Venere, Guest Folio, Covalent and more. Services are offered on a monthly subscription basis. Perpetual license for a one-time fee is also offered. Support is offered via phone and email.

 

Hotello - iPad view
 
  • Hotello - iPad view
    iPad view
  • Hotello - Credit card transaction
    Credit card transaction
  • Hotello - Graph view
    Graph view
  • Hotello - Dashboard
    Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

61 Reviews of Hotello

Showing 1-20 of 61

 

Start your review of Hotello

Click to start
https://www.softwareadvice.com/hotel-management/mingus-hotello-review/

Luis from Universidad de Oriente. Venezuela
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Efficient and low cost hotel management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The use of the optional modules: Hmarketing (includes Performance Management and
Hmarketview statistics module); Management of groups and adjudications; Package management; Secure payment by credit and debit card; Export of data to an accounting system; Management of partners and loyalty programs; Management of rooms and events; Foreign currency; Report generator; Reservation rules; Management of gift cards and gift certificates; Postal entry / postal code; Management of the hotel owner's commissions; and, Wait list; they help to have valid and reliable information for making real-time decisions to ensure the survival, growth, profitability, quality and competitiveness of the business in times of chaos and intertidumbres.

Pros

Facilitates the management of the hotel business in a comprehensive manner including the processes of operation, administration, finance, physical plant and infrastructure at a low investment for being supported in technology hosted in the cloud, which implies the release of large investments in technological infrastructure supports .

Cons

Due to its design in modules and interfaces, if you want to enhance and fine-tune the performance you must choose between a complete line of complementary modules and
connections to your external systems to create a program.
adapted to the specific circumstances and needs, implying an additional economic investment.

Review Source: Capterra
 

Hans from Hotel Ambrose

July 2018

July 2018

A great option for a more traditional PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.

Cons

Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround.
Still a server based PMS that will forever be catching up to native cloud solutions.

Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar.

Review Source: Capterra
 

Cristina Marcano from ILC Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Fully compatible with your system installed in your hotel and is in the cloud.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Pros

It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome.

If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Cons

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

Review Source: Capterra
 

Amy from Champlain College
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I teach Hotello and I find the system user friendly and easy to use. I am currently replacing a colleague on maternity leave who was initially teaching the course. Although I had done my training in January I felt that my training was far and I was a bit concerned that all my newly acquired knowledge went into short-term memory. I was quickly reassured after getting back into the system and playing around with the information.

Review Source: Capterra
 

Sarah from Hotel St Paul
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotello has been useful for our daily operations. The statistic report is so useful for our sales and marketing operation.

Review Source: Capterra
 

Angela from Manoir D`Youville

March 2017

March 2017

Sales Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotello is user friendly and help is never far away when I need it! They are always updating Hotello to make it better! Great job.

Review Source: Capterra
 

Gloria from Z Plaza Hotel

March 2017

March 2017

A Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love working with Hotello, because it is easy to work with. There are a lot of functionality, therefore it makes the customer's experience even more remarkable with a better service.

Review Source: Capterra
 

Djenabou from GGF Productions inc
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A very Good tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Pros

Easy to use

Review Source: Capterra
 

Valerie from otel & Cie

March 2017

March 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work h Hotello since 3 years. It's easy to work The interface is easy to understand. The customer support is always avalaible.

Review Source: Capterra
 

Emilie from Auberge des Battures
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

The customer service alone makes this a wonderful product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Pros

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Cons

The learning curve can be difficult.
It's different reports can be customized but there is no easy way to do so by ourselves.

Advice to Others

It would be great to have resources to help us customize the reports.

Review Source: Capterra

  Response: Mingus Software, Mingus Software

Date: March 2017

March 2017

 

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation.

The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it.

Thank you again!

 

Evelyne from Hotel Le Floral
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great support Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

User Friendly for employees

Cons

No as complete as a program from a branch (hotel).

Review Source: Capterra
 

Shah Sakirul from Hotel Quartier des Spectacles

February 2017

February 2017

Overall performance is good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is strange that after charging the client's credit card it tells that the server is not good and money was not taken from the credit card.But later it shows that the amount is taken.

Review Source: Capterra

  Response: Mingus Software, Mingus Software

Date: March 2017

March 2017

 

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. When you do have issues with credit cards or anything else, please do not hesitate to contact the support.

Thank you again

 

Mario from GGF Productions inc

February 2017

February 2017

Les Chalets du Parc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a very useful tool and easy to understand. All data are preserved and many reports can be produced.

Review Source: Capterra
 

Sylvie from Hotel Maison de la Madone

February 2017

February 2017

So much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Booking, confirmation, billing and invoice ... in a couple of clic ! Keeping tabs on who did what and when or why is easier than ever.

Review Source: Capterra
 

Emilie from Auberge des Battures
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Customer support alone makes this a wonderful product to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Hotello since 2009 and have had a great experience with it. It is fairly easy to use and learn and the customer support from Mingus Software is one of the best we have ever seen. Efficient, friendly and quick, we really love our experience whenever we hit any hiccups.

One small point, it would be nice to have some information on how to customize the different reports. Otherwise, we are very happy!

Pros

It integrates pretty much everything needed to run a hotel smoothly.

Cons

It's hard to figure out the code to edit and customize the reports.

Review Source: Capterra

  Response: Mingus Software, Mingus Software

Date: March 2017

March 2017

 

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation.

The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it.

Thank you again!

 

Marie from La Cache du Domaine

February 2017

February 2017

Hotello service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I made some on-line training. The information was very relevant and explained well. I occasionally have to have access in the service of support and the received assistant is very appreciated.

Review Source: Capterra
 

julie from auberge la camarine

February 2017

February 2017

excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

hi...we have a very good services...it's easy of use . we are satisfied with the quality of the support

Review Source: Capterra
 

Marianne from Hotel St-Sauveur

February 2017

February 2017

Excellent...Always

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We uses hotello since 2009 and, each year, we are happy to see that they continue to improve it, based on the user's comments.

Pros

User friendly

Cons

come in packages...

Review Source: Capterra
 

Lucille from Auberge le Relais des Hautes Gorges
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

New participant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I now find Hotello very useful to accompany reservation on line. I find it a bit difficult and complicated to use, cause I am used to a very primary room program. We need nowedays this new technology I guess. We had a new room program installed last spring, so it was pretty hard to learn all of this .....

Pros

The use of Reservit to reduce the number of rooms available as they are selected.

Cons

lots of clicks and very small printing

Review Source: Capterra

  Response: Mingus Software, Mingus Software

Date: March 2017

March 2017

 

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. We understand that it can be hard to learn at the begining. Our advise is to follow as much as you can the online training. Also on our web page you will find the customer center that provides you with a few videos that will help you understand some manipulation.

 

Josée from Platinum Gestion Immobiliere
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Leadership

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working with Hotello for over 5 years and I am fully satisfied in all areas. The staff is competent. I recommend this company and this software at all. Thank you to the Hotello team for your generosity with us!

Pros

Friendly software

Cons

so far I do not have

Advice to Others

Get yours

Review Source: Capterra