Booking engine
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About OpenHotel PMS
OpenHotel PMS is a cloud-based hotel management solution that offers property management, channel management, website hosting, online bookings and reporting within a suite. The product is built for small and midsize hotel businesses.
OpenHotel PMS features a drag-and-drop tape chart, which provides users with a calendar view of real-time room availability. The platform also allows users to define rules for booking packages and hotel deals based on booking periods and number of days.
OpenHotel PMS features rate management, allowing users to define room charges based on different conditions such as close-to-arrival, close-to-departure, minimum stay and applicable discounts. It also features housekeeping management, so hotel staff can view the status of ...
17 Reviews of OpenHotel PMS
Average User Ratings
Overall
4.76 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2019
Salmon from Salmon Catcher Lodge Inc
Verified Reviewer
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Good and Reliable Services Here!
It allows me confidence of not being double booked which happens a lot to old School document on a sheet of paper sort of Business. It also allows me to market to a dozen vendors seamlessly!
Pros
My Wife enjoys working with it! I learned the basics in half an Hour.
Cons
I would love for them to have a linked program that i can do the same for my Fishing Guiding Part of My business!
Response from OpenHotel
Replied February 2019
You are both a pleasure to work with. With all the wonderful things that you are doing at the Lodge I know your future will be extremely bright. Thank you for the kind words.
February 2018
Judith from Hotel Coolidge
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Small Hotel Property using Open Hotel
Pros
I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.
Cons
I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.
Response from OpenHotel
Replied February 2018
Judith, Thanks for all the stars! and also for the suggestions. Support is always here for any critical issues but you will be happy to know that plans are in the works to extend normal support hours later this year. Watch for an update. There are a LOT of reports. I will give you a call about why you do not think they run as smoothly as they should. Normally we get rave reviews on reporting. Again, Thanks for being a great client and for the 25 gold stars.
May 2014
dharmesh from white house inn
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
May 2014
open hotel pms is not the best you look for
As looking to pms it looks good . But difficult are many there are list of things they need to work. I suggested but still they are working but when they going to solve this issue i don't know. I am using this product for 9 months but still they are not solving issue. so i decided to go for another one.
Response from OpenHotel
Replied May 2014
We are sorry to lose White House as a client. Dharmesh would never addend any of the 5 training classes that are held each week. After months of being on the system, he spoke up about issues. There were half a dozen things that he was unhappy with. All but one issue was resolved - they were not issues - they were all because he had not taken the free classes. The one issue that was not resolved is a feature that is in development. The owner of the White House Inn have several properties with us and the other properties have no issues and remain with us. We at OpenHotel take our clients' suggestions very seriously and constantly update and improve the OpenHotel PMS. We interface with over 150 OTA's, have an integrated GDS, free classes, unlimited support, are cloud based, extremely competitively priced and very full featured. As I said, we are sorry to lose White House but I guess it just goes to show that you cannot please everyone.
February 2018
Aileen from Tropical Manor on the Ocean
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
We are clients for 12+ years & have received consistently reliable, caring and innovative service
Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind. I like everything about the software. Valuable new features are being added constantly that I look forward to using.
Pros
I have considered numerous PMS systems. The complete reliability, visual clarity, intuitiveness, and ease of use of the PMS system were my primary selection factors combined with the absolute trust I have in OpenHotel's incredibly responsive and service-oriented support team. I know that the functions and features that are important to me are built into the system and are important to them. Especially important to me is the fact that it is so easy to learn to use the system - very experienced Front Desk and Reservation Clerks to staff members who have never used a PMS can catch on easily. OpenHotel deeply understands the needs of and demands on small to mid-size and independent hotel operators.
Response from OpenHotel
Replied March 2018
Aileen, I thank you so much for your kind words.It is great to hear from any client about our system but especially the ones that have been with us so very long. If you ever need me, please let me know. Michelle Herrin
November 2016
Leeanne from MHMHP, Inc.
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Great PMS system for multi properties company
AMAZING! Easy to learn. Easy access from anywhere in the world or any device. Open Hotel PMS hears our needs and is willing to update software. Affordable for independent hotels, motels of any size. Great value awesome customer service
Pros
User friendliness, Short training and learning for new staff. The combination of a website, GDS, Channel Manager and Email blasts all in one system at a low cost.
Cons
A bit harder for a large property when booking multiple rooms for multiple nights and extended stays. I know they have already done major improvements and plan to do more soon. THANK YOU! Turning a Con into a Pro very quickly is great.
Response from OpenHotel
Replied November 2016
Leeanne, Thank you so much! I have heard comments from the staff on how much they enjoy working with you and your team. Your comment on multiple rooms was very timely. While we have had multiple room capability we realized that it needs to have some additional functionality. The announcement next Tuesday will include many of these updates and some other pretty nice stuff. Watch for the announcement and be ready to smile. One of the great things about OpenHotel is that we write all of our own code. We have never out sourced a single line. This is why client after client comments on our constant and responsive updates. Thanks again for your business and for sharing your experience with OpenHotel.
