OpenHotel PMS Software

Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind.
I like everything about the software. Valuable new features are being added constantly that I look forward to using.

Pros

I have considered numerous PMS systems. The complete reliability, visual clarity, intuitiveness, and ease of use of the PMS system were my primary selection factors combined with the absolute trust I have in OpenHotel's incredibly responsive and service-oriented support team. I know that the functions and features that are important to me are built into the system and are important to them. Especially important to me is the fact that it is so easy to learn to use the system - very experienced Front Desk and Reservation Clerks to staff members who have never used a PMS can catch on easily. OpenHotel deeply understands the needs of and demands on small to mid-size and independent hotel operators.

Pros

I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.

Cons

I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.

Everything is organized in a manner that makes sense. It's available wherever I am if I have an internet connection. Reservations are kept secure even if you cancel or void a reservation. Rates, groups, direct bill clients are all a breeze to manage. This software has made managing the hotel so much easier!

Pros

This is cloud based software so it's not taking up space on your hard drive. The support staff is amazing! There are training videos available for refreshers or as training. The software is designed in an intuitive manner. Things are about where you would expect. We love their channel manager. It has made our lives so much easier. Groups are a breeze & so is direct billing. They are very willing to work with your suggestions & implement them if possible & practical.

Cons

Since this is cloud based you pay a subscription fee. It's cloud based so if you're internet goes down, you're out in the cold. We do have contingencies for this, but it could be a factor in an area where internet is not reliable. If your internet or computer are slow you will hate this because you will go through several screens for most things you do. Price range is mid level compared to other cloud based system.

We use Open Hotel for both of our hotels. We have been with them for over two years and have been very happy with their software and especially with their staff. They have been outstanding helping us with any questions. The software is easy to work and the channel manager has completely changed our business. If anyone wants to call and talk to me about the software I would be happy to chat with them. Doug Andrew 907-821-1251

Pros

The channel manger which allows you to control all your pricing in one place

Advice to Others

The software is easy to use and Open Hotel has great customer service.

Overall, this software is very easy to use and quite functional. There are some functions that we hope for that open hotel does not offer, but so far they have been awesome about adding some requested features if it is possible for them. They are very responsive and helpful, the only time it is difficult is over the weekends as they only have an emergency line open. My hope for the future is this changes... I would imagine as they grow as a business, they'll find weekend staff availability is sort of crucial as most hotels do most of their business on the weekends. Anyways, that's just my opinion.

Otherwise, the program is functional, attractive, simple for the most part, and much easier than other programs we used in the past, though granted those other programs had all the features we needed. The great price and friendly staff definitely make the difference here, making Open Hotel our first choice.

Excellent software that is ideal for the small hotelier looking to drive web based distribution. Integrated Channel Management, Website Booking Engine, built in credit card processing and simple to use but powerful reporting are just some of the features I really love.

Customer support is extremely responsive. They will go as far as making programming changes to meet your particular needs if necessary.

Like all software there are also downsides. The most striking for me is the lack of any kind of accounting software interface so that updates to your accounting system must be done manually. The absence of a POS module or interface is also another area for improvement.

But these two issues aside, this PMS totally rocks and has greatly helped us to improve revenue management and our online marketing efforts.

OpenHotel has been a great addition to our hotel. We used a somewhat outdated PMS prior to OpenHotel and cannot fathom switching to any other system. Everyone from our sales contact, Judy, to the support team has been fantastic. There are a few improvements I would like to see, however they are insignificant in the grand scheme of things. Currently we are in the process of adding their direct connect capabilities which I feel will not only greatly improve our online presence with last room availability, but also free up time for myself to attend to other duties. I would highly recommend OpenHotel and look forward to working with them for years to come!

Pros

I find the software to be very user friendly and find it easy to train new staff. Also, a fantastic support team!

Cons

There are a few additions I would like to see with the system, however I wouldn't call these cons. There's always room for improvement in any product and I look forward to seeing new offerings.

Advice to Others

Seeing as how this is a Cloud-based system, make sure your internet is reliable, also take a look at their direct connect with OTAs, it's something I look forward to having.

AMAZING! Easy to learn. Easy access from anywhere in the world or any device. Open Hotel PMS hears our needs and is willing to update software. Affordable for independent hotels, motels of any size. Great value awesome customer service

Pros

User friendliness, Short training and learning for new staff. The combination of a website, GDS, Channel Manager and Email blasts all in one system at a low cost.

Cons

A bit harder for a large property when booking multiple rooms for multiple nights and extended stays. I know they have already done major improvements and plan to do more soon. THANK YOU! Turning a Con into a Pro very quickly is great.

Advice to Others

I have shared much with tech support and advice is heard and acted on every time. Thanks for being so terrific

We have been very happy since implementing Open Hotel over a year ago. It has great functionality, integrates easily with the booking engines we use and puts information we had to dig for before right at our finger tips. The training was very good, and the customer service is outstanding. They are always helpful if we have questions, and I am impressed by the features they continue to add. I am happy to highly recommend both the product and the company.

3 years operating the OpenHotel PMS for our small property. Overall experience has been outstanding. Rich with features that are continuously enhanced and improved based on interaction and feedback with their customers. The company operates like a true Joint Venture with our business needs incorporated into their corporate vision.

Pros

Ease of use, rich with important features, support and regular feature updates

Cons

minimum - grid interaction

As looking to pms it looks good . But difficult are many there are list of things they need to work. I suggested but still they are working but when they going to solve this issue i don't know.
I am using this product for 9 months but still they are not solving issue. so i decided to go for another one.

Highly recommend OpenHotel. It truly is refreshing to have a vendor that constantly improves their product and responds (quickly I might add) to customer suggestions. Too many vendors have a 'take it or leave it' approach to customer service. They should learn from OpenHotel.

Pros

Easy to learn, easy to use program. When we need help there is always someone friendly on the other end of the phone. They care about your business. As a customer you're a person to them not just a fee they collect. Email marketing was a huge plus for us. PMS & online reservation system as one has saved us much hassle.

Cons

Our staff was a little hesitant about making the switch from hard copies and spreadsheets on our desktops to a system that is 100% online. That was then. Now our staff wouldn't dream of going back to "the old way"

If there is anything that Open Hotel hasn't thought of yet, I guarantee that it will be implemented before you ever knew that it was missing!

Truly exceptional product, with an even more exceptional team of people behind it.

Pros

We initially started using Open Hotel exclusively as a booking engine. With increased production, and such ease of use, it only seemed natural to add the Property Management System as soon as it became available. We couldn't be happier with the results!

Extreme Positives:
Exceptional product, talented team, best service in the industry, personalized training sessions, easy integration, user-friendly interface, very prompt response time, attention to detail, family owned and operated with a high level of integrity.

Cons

very minor growing pains.

A very good product with a great potential to bring a sound cloud based system to the doorsteps of many hotels that need something like this.

Pros

Customer Service is without equal. Many times if I had questions or any issues, they have been responded to and resolved in a very timely manner.

Software is well formulated, and we seem to constantly see advancements with it, as new features come online every day. I can say it meets the needs of smaller to mid size hotels on day to day operations.

Cons

As the system is still having upgrades implemented into the system, sometimes the changes cause small hiccups that do not last too long. As well, sometimes the landscape of the software changes and it takes some of the staff who adapt slower longer than usual to get the changes