Finding software can be overwhelming. Software Advice has helped thousands of hotels choose the right reservation software so they can manage reservations and avoid scheduling errors.

Showing 1-20 of 127 products

innRoad

innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hospitality... Read more

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Recent recommendations: 32 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Cloudbeds

Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read more

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Recent recommendations: 32 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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HotelKey PMS

HotelKey PMS is a cloud-based property management solution that enables businesses in the hospitality industry to streamline processes related to point-of-sale, housekeeping, maintenance, inventory and more. Professionals can utilize... Read more

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Recent recommendations: 26 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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RMS

RMS Hospitality offers a comprehensive hotel reservation solution, with tools to help users learn the system including videos, webinars and online forums. Since RMS is Web-based, users can access their data from nearly anywhere. Read more

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Recent recommendations: 21 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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WebRezPro

A completely cloud-based hotel Property Management System, WebRezPro features a central reservation system and an Internet booking engine to ensure guests are able to book rooms directly from your website. Read more

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Recent recommendations: 20 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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RoomKeyPMS

RoomKey PMS is a best-of-breed Property Management System for hotels with reservation functions as part of its core offering. The system also contains a GDS interface and a user-friendly Internet booking engine. Read more

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Recent recommendations: 18 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Little Hotelier

Little Hotelier is an all-in-one property management and guest acquisition solution for the small hotels, guesthouses and bed and breakfasts, 30 rooms and under. At its core it is a property management system (PMS) that handles the... Read more

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Recent recommendations: 14 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Smart Hotel

Smart Hotel is a robust software with a central reservation system, housekeeping management, an online booking engine, and more. The software is offered as on-premise or web-based to fit your company's exact needs. Read more

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Recent recommendations: 14 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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RDP

Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condominium,... Read more

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Recent recommendations: 4 recommendations

Platforms: MacWinLinux
Deployments: On premise
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Maestro PMS

Maestro PMS is a hybrid hospitality property management solution by NORTHWIND that provides users multiple modules that help them to manage guest service and operational activities. The solution can be deployed on-premise or hosted... Read more

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Recent recommendations: 4 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Innkeeper's Advantage

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing management,... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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CabinKey

CabinKey is a complete vacation rental solution that provides businesses with the tools to manage the complexities of vacation property. CabinKey allows businesses to manage the rates and availability of cabins, rooms, campgrounds,... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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roomMaster

roomMaster offers a system that's been around for 20 years & fits the needs of any size hotel from small B&B to large resort. The software has great reservation and reporting functions and can be linked to Expedia and Booking.com. Read more

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Recent recommendations: 1 recommendations

Platforms: Win
Deployments: On premise
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SiteMinder

SiteMinder is a complete online guest acquisition platform for independent hotels, groups chains. The cloud-based technology helps hotels increase their reach and fill their rooms via direct channels (owned website and social media... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Hotello

Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Lodgify

Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read more

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Deployments: Cloud
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eZee Absolute

eZee Absolute from eZee Technosys is a cloud-based solution designed to help hotels of different sizes and types in handling their day-to-day operations. The solution has a property management system with multi-property support, allowing... Read more

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Deployments: Cloud
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ResNexus

ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifully designed ADA compliant website and booking engine to increase direct bookings.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Sirvoy

Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management.  Sirvoy’s... Read more

Platforms: MacWinLinux
Deployments: Cloud
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eZee FrontDesk

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group... Read more

Platforms: Win
Deployments: On premise
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Buyers guide


Last Updated: July 3, 2020

Here's what we'll cover in this guide:

What is hotel reservation software?
Common Features of Hotel Reservation Software
Key Considerations
Market Trends to Understand

What is hotel reservation software?

Hotel reservation software is an application that helps hotels, resorts, home-stays or lodges accept bookings from customers and collect payments online. The tool allows customers to choose the date and length of their stay as well as the type of room that they want. Customers can also pay the rent amount upfront through credit card or net banking options. Hotel reservation software can be integrated with your hotel website and with other third-party booking websites to help you seamlessly manage bookings and room availability.

Common Features of Hotel Reservation Software

Hotel reservation systems perform several functions related to online reservations, including managing rates and inventory and storing customer profile information. These systems also interface with various sales channels to ensure your hotel’s inventory and information is available to guests no matter where they reserve a room. These channels include:

  • The Global Distribution System (GDS; defined below)
  • Online travel agencies
  • Booking engine software and reservation call centers

Finally, most reservation systems can interface with a property management system, which is used to manage other areas of a hotel’s daily operations.

Here’s a list of the most common capabilities of hotel reservation software:

Feature Description
Reservation tracking Enter and track reservations in a “tape chart”: a color-coded grid of reservations hoteliers can modify to reflect changes in availability. Some systems, like more robust travel agency software, include the ability to track where reservations originate (e.g., from the hotel website or an online travel agency).
Rate management Adjust rates and determine which rates are available to certain guests during certain times of the year or during promotions.
Customer data profiling Manage phone numbers, payment information, membership status, statistics on past stays and other information about guests.
Internet booking engine Many hotel reservation systems can enable online booking from your hotel’s website, turning your site into a veritable booking engine—an essential function today.
Global Distribution System integration A GDS is a network that stores the rate and inventory information of hotels connected to it by a central reservation system. Online travel agencies also access the GDS, and use the information to ensure consistency for customers when booking online. Connecting a hotel to these networks with hotel reservation software allows guests to book rooms on systems other than the hotel’s system. Though the technology is aging, four major GDSs exist today (Worldspan, Amadeus, Galileo and Sabre) that are still used by most hotels.

Key Considerations

If you are in the market for hotel reservation software, here are a few factors to consider during your search:

Choose a system that fits the size of your hotel. Hotel reservation systems can vary in the number of rooms, number of properties and room types they support. Select a system that accommodates your hotel’s needs: choosing one that is designed for larger hotels when your business is a small bed and breakfast, for example, could make the reservation process more complicated than necessary. Large resorts, on the other hand, may require dedicated resort tools to meet their needs.

Consider GDS integration. Hotels should still consider GDS integration when choosing a hotel reservation system to ensure that rooms and rates appear correctly on the several thousands of sales channels GDSs link to.

Evaluate usability. Choose a system with an interface that is easy for you to decipher and that gives your hotel the most exposure to sales channels. More importantly, since the systems allow for online bookings, you should pick one with an easy-to-use customer interface. A simple, intuitive interface can mean the difference between a completed guest transaction and a failed conversion.

Market Trends to Understand

The biggest challenge for the hotel industry today is wrestling revenue back from online travel agencies, which have attracted travelers with reduced rates from hotels. Keep these trends in mind when comparing hotel reservation systems:

Online travel agencies. With the advent of the Internet, traditional travel agencies were undercut by airlines and hotels that could now offer direct sales to customers through their websites—avoiding the fees required to be listed with an agency.

Online travel agencies (OTAs) developed their own Internet presence by connecting to the GDS. These websites, such as Expedia, Priceline and Orbitz, focused their services on sorting and and comparing hotel rates and inventory to make planning easier for travelers.

OTAs charge hotels 10 to 25 percent in commission fees for being listed—but neglecting the millions of dollars generated through those websites is not an option for the vast majority of hotel managers. By using an appropriate hotel reservation system and increasing your online marketing strategy, you can drive more bookings directly from your website.

Metasearch engines. Other websites, such as Kayak and HotelsCombined.com, scour through the OTAs’ independent search engines to bring users a live inventory of hotel rooms across multiple OTAs. They allow users to sort these results by price, rating and other filters. These sites redirect travellers to the hotel website or OTA for the final purchase, and generate revenue through advertising and listing fees.