About RezOvation Web

RezOvation Web from HomeAway is a cloud-based property management solution for the hospitality industry. The application is Mac compatible and can be accessed from smartphones or internet-enabled tablets. The solution enables innkeepers to automate daily tasks and increase occupancy through anywhere, anytime access. RezOvation's integrated suite provides functionality such as an online booking engine, front desk management, credit card processing, guest management, reporting and accounting. The solution helps travelers connect with the place to stay and book a customizable reservation.

RezOvation also offers integration with Facebook, allowing travelers to book directly from their user page. Once guests have booked their online reservations, staff can remind ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

32 Reviews of RezOvation Web

Average User Ratings

Overall

3.17 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(6)

6

3 stars

(6)

6

2 stars

(5)

5

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

October 2017

Stephen from Prince Albert Guest House

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Great Experience

HomeAway's staff is great. Having used old Rezov Desktop version for 8 years I've had many years of experience with their software and support staff. Upon wanting to update to a web based version I used a competitor for 3 mo's and although I devoted a LOT OF TIME I switched back to Rezov and have been happy primarily due to the EXCELLENT support staff, in my opinion second only to Apple's. No one's software is perfect but having great support staff is critical and most of the same team has been with this company all these years which says a lot :-)

Pros

The Tech Support Team is Heads and Tails above the competition. I'm not sure about some of these reviews as I have had such GREAT support. Yes would like to see better reports and few other things but that happens with lot of software. The support really makes the program stand out. And I've had no problems with the booking interface. Got notice 10/2017 that the HTLM version is coming next month and with it better reports :-).

October 2017

Molida from Kchao & Kchao Holdings LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2017

Decent hotel software

Overall has all the general features and is decent software.

Pros

Pretty simple to understand once it's explained to you. Like that it is intergrated with bedandbreakfast.com as well as the majority of the third party booking sites and changing room rates reflect across all those third party sites.

Cons

The mobile app is a little difficult and not the same interface on android vs an iphone. Unable to view what rooms are available all at once on a map like youd see on the desktop version.

June 2018

Molida from Kchao & Kchao Holdings LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2018

Can be questionable

Pros

It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.

Cons

The system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.

September 2015

Dena from Caldwell House Bed & Breakfast

Verified Reviewer

Industry: Hospitality

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

3.5

September 2015

RezOvation Web review

Pros

It is easy to use and provides just about everything we need. It may provide more, we just have to explore. :) Vendor is an easy phone call away and always has helped us with whatever issue we have.

Cons

1. The Quickbooks integration could be better. 2. Setting up Group Reservations, with multiple payment methods, could be easier. 3. Definitely need to get more information on guests who book through a booking engine. We do not have an arrival time, name of the person traveling with them, etc. We always have to send out a follow up letter ourselves. If there was a way to automate the follow up letter that would be very helpful.

November 2008

Amy from Inn Above Onion Creek

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2008

RezOvation GT provides me with great property management software and is a great sales tool.

RezOvation GT provides me with great property management software and is a great sales tool. I know that the staff is always working on my behalf to improve the product and to help me be a better innkeeper.

Pros

The seamless integration between on-line inventory with the booking engine and inventory on BedandBreakfast.com makes my life as an innkeeper so much easier. Being able to quickly and easily change rates, minimum stays,and availability allows me sell more rooms. Also, because everything is in real-time, I never have any double bookings. Sometimes as an innkeeper, I get fixated on an operational issue and sales takes a back seat. But one of my favorite sayings is "there is no problem that more revenue can't fix" and Rezovation GT with BedandBreakfast.com and all the support that is provided, has really helped increase our revenue! The commitment of the RezOvation staff to the success of my business is evident with every contact. The return on the investment can be measured by increased revenue and by my peace of mind!

Cons

Because we are a full service Inn, I need in-depth reporting that had been part of Desktop that has not been fully developed for GT yet. Many users are not looking for the amount of detail that I prefer, nor do they have as much group business as we do so I understand that the needs of the many come before the needs of the few.