RoomKeyPMS Software
Supported Operating System(s):
Web browser (OS agnostic)About RoomKeyPMS
RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere.
RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providin...
51 Reviews of RoomKeyPMS
Average User Ratings
Overall
4.05 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
June 2019
Joseph from FIRM Hospitality Group
Verified Reviewer
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2019
The Most Versatile PMS
This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.
Pros
I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.
Cons
The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.
Reasons for Choosing RoomKeyPMS
RoomKey has all the capacity of Opera without the costs or hassles.
November 2020
Ayu from North Coast Hotel Resort
Company Size: 51-200 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Roomkey Worth the money and easy to use
Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.
Pros
Very easy and handy to use Great customer support service Compatible with many CRS systems
Cons
It would be great to have the mobile check-in with e-key function It would be nice to upgrade the rate loading calendar and setting
Reasons for Choosing RoomKeyPMS
Very nice price and all over properties use it
Response from RoomKeyPMS
Replied November 2020
Thank you for your review Ayu. It's a pleasure working with your team.
July 2009
Paul from Americas Best Value Inn/ Adera Ent.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
July 2009
udating
Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.
Pros
Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.
Cons
Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.
Response from RSI Group
Replied July 2009
eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.
November 2020
Mark from Farmstead Inn
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
November 2020
It helped us grow
They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement.
Pros
For the most part easy to use. There were several reports I liked a lot.
Cons
no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems.
Reasons for Choosing RoomKeyPMS
Ease of use
Response from RoomKeyPMS
Replied November 2020
Thank you for your review. We always appreciate the feedback. We have recently launched a new mobile check-in and check-out functionality you may not be aware of that may address some of your mobile needs. You can see the details at: https://roomkeypms.com/products/mobile/
October 2019
RaeAnn from Centerstone Inn
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
User Friendly
Along with the ease of use, the customer support of the friendly staff was a bonus!
Pros
This was an easy transition from franchise mandated software to an independent hotel PMS. Our staff was able to learn in literally days. All the necessary reports and management tools were available as well.
Cons
There were a few functions that I felt could of been more easily accessed, but overall the things I liked about the program outweighed the cons.
Reasons for Choosing RoomKeyPMS
Customer service and price.
Reasons for Switching to RoomKeyPMS
Went from franchise to independent.
Response from RoomKeyPMS
Replied October 2019
RaeAnn, thank you so much for taking the time to leave an excellent review. We are pleased to hear that your transition to RoomKeyPMS was very easy and we really appreciate your business. Our customer support team are here for you anytime!
