RoomKeyPMS Software

Pros

That it is a very simple system. There isn’t much to it

Cons

The user interface is terrible. It looks so outdated and customer service is terrible

Pros

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

Cons

Some of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective.

Good for a very small B&B or Inn.

Pros

The software is very light and cloud based. The PMS is easy to use and the customer portal has a lot of documentation if any users have questions.

Cons

PMS is missing an extract for revenue reporting and a report scheduler for automatically emailing daily sales reports as well as reservations OTB reports.

Streamlined daily operations, ease of training new employees, allows us to successfully serve our guests very intuitively.

Pros

Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

Cons

There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them.

A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

Pros

RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.

Cons

I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.

Customer support representative is wonderful. Always willing to help and explain things. I'm always happy if he answers.
He helped me with Policies and even did some of the work in order to get it done.

We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.

We just started using RoomKey PMS in October and it really is a great program. The star of the show I think is the customer service. If you have any questions or problems they are so very
helpful. I have used 3 different reservation systems and this is A+

I'm a night auditor/ front desk person using this software for 6 months.
It's cumbersome, compartmentalized. No one at the the hotel likes it. I'm wasting time on the software instead of working with the guests.

Pros

No breakdowns

Cons

Making a reservation is cumbersome, cannot check anyone in after midnight.., its not a well thought out program.

Advice to Others

There has to be better

As a small property [22 Units and few amenities], the multi-level program is actually more than we need, but the other struggle for us is it's Approach to "The Guest Service Experience".
Because this PMS is based on the Accounting Mode, it's bookkeeping strictness creates hurdles for us who use it who are not 'Bookkeeping' savvy. [Although our Accountant loves it!] As a result there are several functions where it takes extra steps to accomplish a simple task all the while our Guests wait! Granted there are some features we really do like!
Other PMS products used in the past were in my experience easier to navigate!

Our property has been using Roomkey since 2011. At first we wanted a simple front desk PMS to track reservations, check-in/out, and print confirmations. Roomkey Basic sounded like the right product at that time. As our business grew the demands changed. We now use Roomkey Full to implement group bookings, corporate accounts, & city ledger. We just made the choice to connect via GDS recently after it was too much overhead with the amount of reservations coming in from OTAs. Our room revenue has grown by 25-30% and Roomkey was the cornerstone.

Since the initial training in 2011 I've been utilizing their constantly up-to-date resources in PDF guides and youtube videos. Recently, I purchased a 4 hour training session to touch base with all the changes Roomkey has had since 2011. This training session was completely worth it. For instant help they have a wonderful support team that always helps me fix any problems I come across.

Roomkey isn't a stagnant PMS solution. They are always evolving and redesigning their product. The movement of change is good and the direction they are heading towards only makes the use it Roomkey easier. Great product. Great support. Great pricing. Why wouldn't I be on with Roomkey?

Special thank you to Chris Mackenzie. Haven't forgotten all the help you've done in the past.

Pros --There has been a lot of very nice features that have helped us serve our Guests better.
- The quick access to information on the home screen.
- Quick Check-in and Check-out processes
- Intuitive nature of the software (anticipates what the clerk needs to do next)
- Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great
- Functionality of the Rate Wizard has been tremendous. This has allowed our properties
to do more Revenue Management and Promotional Rates.
- The updates that happen so frequently are very nice. It feels like things are always being
looked at and worked on.
- RoomKey Insight page is very nice for getting certain reports/information.
- Advanced search is excellent
- Website Interface and online booking is good.


Cons --
- Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals
there are a lot of good reports, but I believe the reporting could be better.
- No inventory for Guest Services (cots, cribs, etc.)
- Overbooking seems to be an issue that comes up a lot even if you are just going into a
reservation to make a change you always have to enable overbook if the hotel is filled.
- Overall the booking box and the rate box that needs to be checked can sometimes get
cumbersome for clerks especially when needing to scroll to look or change a rate in the
reservation.
- Packages are not very user friendly.

There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far.

We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations.
What I would like to see is a stable Mac and Ipad version of this software. Many of us use Mac's and it's a bit frustrating having to go to use a windows machine to gain access to the software. I'd also like to use this on the go, so an mobile / Ipad version of the software would be very helpful. Everything else has been good.

Their system has been deployed across all our hotels in Thailand, Philippines, Indonesia and Japan and one of the nifty functionalities is our ability to select a repeat guest profile irregardless of which country they are booking. It also allows us to be more flexible in pricing (tiering of rates), tracking of production numbers for corporate and wholesale accounts; able to customize reports and export to excel for further mining; a very good maintenance module enabling us to track works (and costs) being done in rooms and throughout the hotel. Able to merge duplicate customer profiles. Responsive customer service section and great trainers. Their BI Reports section continues to grow in scope and in-depth reporting - enabling us to better understand our customers and demand.

The only major downside of this software is that it doesn't support multi-language - however in saying that their new version (web & cloud based) will have that ability. Can't wait!

We have been pleased with RoomKey PMS since recently converting 21 properties to the PMS. The product is functional, efficient and easy to use. The support and training has been exceptional! I look forward to a long standing relationship with a vendor that has provided our organization with a great PMS product that continues to evolve and provide additional value.

We have found the delivery and extensive and comprehensive content overview provided by Rosamund to be of a superior calibre and we have gained a great deal of additional insight and value of Room Key PMS based on what has been provided by her, and we believe our Hotels would benefit from her continued involvement with our conversions and ongoing training.

I would reccommend the Room Key PMS System. The value that you receive for the low cost of the sytem is unmatched. The remote access is also a huge plus!

Pros

Room Key is a very easy to operate system. It fits our needs for the 3 properties that use the system. There are complexities that make this sytem stand out aboove a lot of systems.

Cons

The group management system can be challenging. Two of our properties are 95% group buys and the entering the rooming lists is very cumbersome. Being able to easily add shares would be a fantastic upgrade to the system.

A great property management system that is designed for ease of use and is administered by a very well informed team. All of our questions have always been answered quickly.

Pros

Very user friendly system.
Updates on a regular basis to keep up with client requests.
Knowledgeable support staff.
Simple straight forward design makes training easy.

Cons

Group functionality could be more in depth with regards to routing charges in portions rather than only all or none.
Would like to see multi rate reservations on the group module as well.

Program is maturing and getting better...
Customer service is excellent, which superceeds any complaints!

Pros

System is fairly quick and managable

Cons

Needs A LOT more adjustments/upgrades.
Isn't "manager override" friendly or permissions are either too free or too restricted for clerks, there is no middle level of what they can and can't do.
CITY LEDGER NEEDS ATTENTION!!!

I will put in for tickets on some things we feel would be beneficial to all your clients.

Pros

New implementations work fine.

Cons

Frequently when an update occurs, something that worked in a previous version begins to have challenges. Eventually they are corrected but during busy times when they occur it makes using the system non user friendly.