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Web browser (OS agnostic)About Suite 4
Suite 4 by Ericsoft is a cloud-based property management solution (PMS) designed for hotels and restaurants. Key features include marketing management, front office management, reservations management, guest experience management, catering tools and online booking.
Suite 4 provides users with a configurable dashboard that helps users to manage guest information and bookings, front and back office activities, sales strategies on multiple channels and more. The solution’s business intelligence (BI) system allows users to select which statistics display on the dashboard interface as per their requirements.
Additionally, users can also set price variations based on occupancy levels, allow customers to check in online and send customized emails to gu...
1 Reviews of Suite 4
Overall rating
3.00 / 5 stars
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August 2020
Peter from Blue Elephant Investments Limited
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
3.0
August 2020
If you are a natural Italian Speaker
I'm sure the product is great if you are Italian, other than that it's difficult to get your head around and not easy to use. Overall there are a lot better packages available for less money, that are easier to use and a lot less hassle
Pros
It does everthing that one would expect from a PMS system for any size hotel
Cons
It's naturally written in Italian and translated into other languages, the problem is that many of the help screens and error messages still display in Italian. Even when in English, the translation uses deep words that are diifucult to understand for someone not skilled in this type of software. Help desk used to be OK but since Zucchetti group took over, its deteriorated. There are several webinars available, however they are just not enough and dont give enough information. Other training is very limited, and you reply on "Anydesk" for a fix to a problem, which can be frequent
Reasons for Switching to Suite 4
Our business was growing and we required a better solution to our business needs